Jumpin Jupiter Inflatable Party Rentals

I moved home from Ohio 2 years ago and had to find a new inflatables biz for my kids. Someone recommended Jumpin Jupiter and I cannot be more pleased. I spoke to the owner this time because calling so early in the year and he was friendly and VERY knowledgeable. I am writing this review now because I just placed my order for our annual party this May. Our 3^rd time ordering from Jumpin Jupiter. The customer service is great and the selection of inflatables is amazing. This year we are going with the Boot Camp Challenge and can’t wait. I also have to mention how clean the inflatables are. I am not a germaphobe or anything but you never know. The delivery guys were efficient and friendly. Thanks Jumpin Jupiter!

We ordered a water slide for this Saturday, August 1^st. Upon ordering we were informed that it would be delivered the morning of the party and picked up the following day, August 2^nd. Later on they decided it would be delivered the day before the party, Friday July 31^st, between 8:30 am and 12pm. They arrived at 4pm, four hours late. As it was not the day of the party this was not the biggest inconvenience, however errands that needed to be run were put on hold while we waited hours. After setting up the slide we were asked what time they should pick it up Saturday August 1^st. Ugh, what??? The friendly delivery duo placed me on the phone with their boss, who proceeded to speak over me and not allow me to have one word in. He informed me that they do not allow their products to stay over night at the residence. Upon hearing this I asked, «Well then, why are you dropping it off on a Friday and leaving it overnight for the Saturday party???» The man had no proper answer to the valid question. Instead he insisted that we were wrong in saying we were informed that it would be picked up Sunday. I re-​directed the rude and angry boss to my father, who had actually spoke to the receptionist and placed the order. Apparently we were correct, and the receptionist misinformed us about their delivery and pick-​up procedures. Terrible customer service and complete miscommunications. Avoid these people and order from somewhere else. The only plus side was how nice the delivery guys were! Otherwise avoid avoid avoid!