Discount Tire Store – Joliet, IL

Every time I go here they overload the tires with air. the tire secs for my 2002 saturn sc2 are 26 psi in rare & 30 psi in front.
After going here & checking the tire pressure early next morning before the sun came out, the the front tires were at 40 psi. The rare tires were about 50 psi. Are these workers on CRACK?!

I walked in and it was packed with people and before I could take a seat to wait a service rep took my name and walked out and looked at my tire and said it was gonna take a hour but it only took 30 minutes. Super clean shop and very organized ! It really nice place no bullshit or monkey business trying to sell your tire that you don’t need unless you really need one.

My husband goes here all the time for his car needs so when it looked like I had a tire problem, I headed in. Someone looked at my car and said I needed to replace all 4 tires. He said the sale started the next day but he would be willing to give me the discount that night. It was right before they closed and I felt like I was being pressured into buying the tires. He even tried getting me to open their credit card. I asked how long the sale was good for and he said it was just good until tomorrow. Seemed a bit fishy. I went back to the dealer where I bought my car and was told none of the tires needed to be replaced for at least 6 months. They were surprised about my experience because they also use Discount Tire and were shocked one of the employees had given me that information. Not sure if I will be back when the time does come for new wheels.

The best! Always fast, always professional and always a fair price. I usually work with Paul and he is great… really understands customer service.

They fixed my slow leaking tire by replacing the valve stem for free. They do not do the hard sell on tires. I bought my Michelin tires for my other car and although they were the most expensive, they told me all about the other cheaper model of tires. They are very professional and knowledgeable. They beat the price i got from Walmart on my Michelins. I will definitely come back for all my tire needs.

This company, its associates, and management team at this location understand customer service! They work VERY HARD to satisfy the customers tire needs. They stand behind their products and take the stress out of buying tires etc. I have been a customer of the Joliet location for many years and they have NEVER let me down. Other retailers could learn a lesson from the team at Discount Tire. Keep up the great work!

Never had a bad experience. Today my daughter took her car in and found out the leak can’t be plugged. No doughnut in the car so they put a tire on the car and told her to come back when she could get the tire replaced. With that kind of assistance why would you go anywhere else?

I am very happy. Woke up to a flat tire and filled it with air. Noticed it was whisteling. I thought it was just because of the cold weather. Took it in reluctantly because I’m short on funds and turns out there was a nail in the tire. They took the time to inspect each tire and repair the tire for FREE. I am so very thankful and will return here anytime I need tire help! Thank you very much! My day– made! :)

Yes, they’re fast… because they don’t actually do the work. I went in to buy 2 tires to match the two I had purchased 3 months earlier. I asked the salesman to have them balance the older ones (I had purchased lifetime balancing and rotation, etc.). He said sure, and I waited. As I watched through the window, I was able to see them working on my car because it was in the closest bay to the window. Here’s the kicker:
As one kid mounted my tires, another kid removed my older tires/​wheels, and rolled them up to the balancing machine… and two minutes later he rolled them back and started putting them back on the car… without ever having balanced them. I asked the salesman to make sure they got balanced, and he said he «. wrote it on the ticket.» He then walked out to the shop area, and talked to the kid that was putting the tires back on my car. The kid turned and looked at me, and then started taking the tires off the car again. Clearly, not doing specified (and paid for) work is not a big deal at this store.
I came to this store because the other stores in the area were always too busy to rotate and balance (even though they send those annoying reminders). Bottom line: No more Discount Tire. They all suck.

Have been going here your years and my experience has always been the same, they go the extra mile every time. They have fixed my flats for free! Highly recommended

Worst tire place in the area. First of all, everyone who works here has a bullshit knack for underestimating how long it takes for your wait time. I was told 1.5 hours. It has been 3 hours and 15 minutes and my car isn’t finished. Oh whats that? You’re sorry for the wait? No. Give me a realistic time table to begin with and then I won’t be so pissed off. How is 1 and a half hours close to 3 and a half? Complete bullshit. All for 1 fucking tire change. Not 2, not three, not all 4. Just 1. 3 and a half hours to change 1 tire. Definitely not coming back. They need to organize their system because it isn’t logical. Would give it no stars if I could.

All Discount Tireses may not be the same; I don’t know because I never go anywhere else. The last time I went there they asked me like 3 times if I wanted the service done to make sure I didn’t pay for something I didn’t want; that’s rare and I really appreciate it. This place is usually busy but they always treat me like I’m the number one priority. They’ll briefly go over the add-​on sales stuff but are never pushy with it. Highly recommended!

Ran over a pothole and had the protection plan. They gave me a new tire for free no questions asked. They have free bottled water too! Great place.

Unbelievably responsive, quick and professional! Guy by the name of Kevin was tremendously helpful! They didn’t have the tire in stock but he found it at a near by Discount Tire and also put my spare tire for free so I made it safely to my next location! Imagine that, a business with the customer’s safety in mind (thats rare now-​a-​days)! As I was waiting I also noticed how helpful energetic and intelligent the whole staff was. If you have any problems with your tires I HIGHLY RECOMMEND GOING HERE! Great service, polite and courteous. Very very impressed! I’ve been to 5 star restaurants that haven’t even treated me this well.

Extremely quick! I went in to purchase some tires that they had in stock and Tyler had me cashed out and loaded up in about 5 minutes. I didn’t need to have anything mounted or balanced but regardless of what was needed, extremely quick process nonetheless.
Go and give them a try!

On a road trip cross country. I found DT and they have a lane just for free tire pressure. I stopped in, they guy asked me how much pressure I needed. I had no idea but I told him I was going cross country. He checked for what it should be but then adjusted the number for the mileage, the temperature and elevation changes throughout the trip. I was so impressed. AND it was free. They’d get my business if I ever get back that way.

It was the first time I ever had change tires on my SUV, and I am glad I went with Discount Tire Co. I looked around and this place really is the cheapest. I requested new michelin energy saver a/​v tires for my vehicle, but they were sent the wrong ones — the more expensive michelin LX4 tires. They apologized for the mix-​up but offered to install it for me anyways at no additional charge. I was pretty happy with that. Fast forward a few months later after a snow storm, I started hearing this horrible loud metal noise coming from my car. It sounded like it was coming from my tires so I took it in. They explained to me that it probably isn’t the tires but rather the brake plate. They offered to look at it for me anyways, and they were right. The brake plate was somehow rubbing against the rotor shield. They bent back the plate and handed it back to me. And they didn’t charge me anything for it! I haven’t heard that noise since. They’ve turned me into a loyal customer.