Firestone Complete Auto Care

I visited joliet firestone for regular oil change. But the alignment was bothering me while driving. I reported the same and waited for about an hour. The technician «Steve» gave me a set of papers and showed how it was before and what he did to adjust the alignment. I really like when he said «I made alignment but was resulted in 99% correct. I worked on it again till 100%». I was so pleased and this is my store from now. Thanks to Steve. Its pleasure driving my car now.

Let me start by saying that this particular establishment helped me out when I needed an alignment.
Manny– the manager on duty, was helpful and knowledgeable and ¹⁰⁄₁₀ customer service. He didn’t turn me away (Romeoville Firestone turned me away and didn’t even look at my car **i will write a separate review on how terrible that place is**) and actually looked at my car to see if it can be aligned.
Hector (alignment tech) got my car within spec as best as he could (i brought in a car that was just lowered with adjustable suspension) he was also knowledgeable and gave great customer service. He showed me the spec sheets, explained how bad the alignment was right after installing the new suspension.
in a nutshell, my experience here was great. i recommend this place as it is lowered car friendly and exceptional customer service.

I’ve had mixed experiences with this particular fire stone in the past few years that I’ve used them. It really all depends on who you talk to. Most of the staff is pretty friendly and straightforward, but every once in awhile you can get someone was a bit grumpy. Their prices are higher than most other places, but their work seems to be good. I have a lifetime wheel balance and alignment, and I have it done once every few months. When they sell you the service they will tell you that it’s as long as you own your car, but when you come to get it done you’ll find that it’s as long as you own the tires. that means if you switch tires your lifetime wheel balance is gone. Like I said, it all depends on who you talk to. All in all it’s not like they’re a bad shop, but they can certainly stand to be a little more competitive price wise.

Firestone sucks!
I have been in the car shops within the pass couple of months too many times. My family have 3 cars and we want to be ready for the winter. My heard squeaking while breaking and pulling off the car. I took it to Fire Suck and told them I hear squeaking when I break and pull off and I don’t know if it’s my breaks. They performed a break inspection and told me what the alleged problem was. My calipers and brakes blah blah. The fix was over $ 1000. The mechanic test drive my car and as he is pulling up. I HEAR SQUEAKING. The guy at the front desk didn’t tell him about the noise only to do a brake inspection. The mechanic immediately said oh that noise is your ball barring. WTF!!! They fix the ball barring. This doesn’t end!!! Not a month later more squeaking and I am back at FIRESTONE and they tell me that is a different noise that is your strut and a combination of other crap and it just went out. They quoted me a $ 1600 job. Fire Suck are ripoffs and liars. They screwed up in the first place and did not diagnose the issue because they did not communicate. They took away my decision making by not being thorough. I will never ever step foot in this God awful place again. I had my struts and craps taken care of by another mechanic which I will review soon.