LensCrafters

Floor manager was really rude. I asked if they need to get my name and how they will know that I’m next and was told that «because I’m the floor manager and I know who’s next» with an attitude. Before that, somebody was assisting me and the floor manager used the computer that she’s using to assist another customer. I think they need to be more nice to their CLIENTS. We don’t come here as a favor to them… we come here because we need help so we can see better.

Please Note: My review is about the product sold at Lens Crafters, not the people who provided my services (who were wonderful).
I have no idea what this continuous friggin haze is on my glasses but if I don’t have the alcohol wipes they gave me (and I’m running out of them quickly), when I try to wipe my glasses with just a tissue or my shirt tail, it just smears the haze and makes it worse. My Walmart cheater glasses never did this. So what ever «glaze» they put on their lenses; it SUCKS. Wish I would have purchased my glasses at a regular optometry office

This review is about 2 yrs too late. Again I need glasses as my old frame broke when I took the glasses off. I said maybe Lenscrafters. My son reminded me what happened last time we were there. His glasses needed adjustment and as we had bought them there I called for a next day appt. I showed up the nextday and was told that I didnt have an appt. I reminded them I had called the previous day. They were very rude about it saying you need an appt! I said I had an appt. And reminded them I had an acct and needed repair service. They stuck to their guns so I left telling them I wouldnt be back. Poor customer service. So while I currently need glasses and my insurance only will be handled by certain Opticians, I wont be using Lenscrafters again. They are also overpriced and owned by Luxottica which is a italian owned company which dominates the world optical market and is known for overcharging on everything! So the moral of the story is dont buy luxottica, dont patronize lenscrafters, and ck ur insurance
company. Mine is EyeMed which is the largest in the USA. They are owned by which
Italian eyewear company? 3 guesses and the first 2 dont count!!! Ridiculous monopoly!
And we eyeglass/​contact wearers wonder why it costs so much! Go elsewhere.

Awful service: rude and poor quality. After their exam, my glasses were made with the wrong prescription. (I had purchased their extended warranty.) They said to give it time for my eyes to adjust (they didn’t double check the Rx in the file). I went back to have them fix it and they were very curt with me. They charged me for the fix (shame on me for paying it). In less than a year, a crack developed in the corner of one of the lens. In more than 2 decades of wearing glasses, this was the first time this has ever happened to me (or any friends or family). I went back again to have them fix it, and they said «that happens sometimes when the lab doesn’t cut the lens accurately». Relieved they admitted fault, I was SHOCKED when they said the fix would cost me $ 25.00, and was «that okay?» Um, NO! it’s NOT okay! I firmly expressed my displeasure and they didn’t charge me for the fix. However their machine was down, blah blah blah, and I had to go back two more times to get them fixed. To top it off, they didn’t even clean the lenses when they gave them to me. Rude! Never going back!

I have never been so cheated.
1 hour turned into 2 days. 2 days turned into 2 weeks. 2 weeks turned into 3 and a half weeks. Now its been a month, and they still cant get the lenses to work right.
First off, let me say their establishment is horrid. Their main exam room is broken, so we had to use a run down, back up room in the back. Their restrooms look like they never get cleaned, and the people there are unprofessional.
I payed over $ 320 out of pocket, paid for the special anti-​glare lenses, and waited. When i got them, my vision was so warped that i couldn’t see right. They told me to wear them for a few days to get used to it. I couldn’t. It very blatantly clear that if i wore these glasses i would get seriously injured or killed. I couldn’t walk, drive, or read, all because the perspective of my vision was so horribly worpted. Everything that was supposed to be a square was an isosceles trapezoid. anything not directly in the center of the vision of my glasses was out of focus.
I went back and asked if i could simply draw a diagram of what i was seeing. they refused to let me use a simple pen and paper to draw the issue. they avoided the topic all together. How can you fix something when i cant explain whats wrong??? i asked to do this over 5 times, and still they refused to let me. even the so called doctor said no.
then they told me they were going to fix the issue by using a different matériel for the lenses, and adjusting the curvature of the lens. however, they cant do that in the store, so they had to send it in to a factory and said it would take 2 weeks.
2 weeks later i called and they said it still wasn’t in. i ask why, they told me it would take 2 weeks. I told them, its been 2 weeks. they said, no it hasn’t…WHAT?
they said 2 weeks = 14 days. It was over 14 days by now. but wait, they neglected to tell me that they meant 14 BUSINESS DAYS!!! 2 weeks and 14 business days are NOT the same thing!!!
so i waited even longer, over 3 and a half weeks. I called to see if they were in yet. they were, but they NEVER called me to tell me that that had arrived!!! They said they did, but they didn’t!!!
So i got my new lenses that they were sure would have fixed the problem, but NO. They are still just as bad as before. Only now, i waited even more of my time. My current glasses are 5 years old. They are falling apart. I NEED new glasses NOW. But no. same old story. «wear them for a few days to get used to it». I have NO hand eye coordination, and no foot eye coordination with these new glasses. don’t they understand i could get killed if i wore these? in less than 1 hour of wearing them i almost fell 5 times because i couldn’t even tell how far away a step was from the other.
I was calm, never was rude, was cool and collective with them through all of this. I never yelled and i gave them the benefit of the doubt. No more. I’m sick of this. I didn’t pay over $ 300 for them to give me the run around.

Well I crossed to line, I finally had to get glasses, now I can see my ass from a hole in the ground, just don’t know if I’ll know the difference, I Had an eye exam $ 93.00, frames $ 99.00, darkening lenses $ 271.00, so for $ 4.71.00 I can see again, The people in this place were the most professional I have seen, they were friendly, even though the place was packed, It took about two hours, It’s better than the one in Orland Park where they are the most unfriendly, unorganized people I have ever seen.