Sumbaum Schwinn Cyclery

This a real hometown bicycle shop. They stand behind their products and they take care of their customers. I bought a computer from them, but I couldn’t get it to work. When I asked for help, Rob stopped working on the repair he was working and gave me his full attention. He not only helped me with my computer but he also taught me how make it work.
I’ve purchased three bikes from Sumbaum for my family and I will continue to go there for parts and service. The sales representatives had numerous chances to push me toward an expensive bike, but the salespeople at Sumbaum always offered common sense options. They even showed me cheaper options to ensure I wasn’t wasting money on too much bike for the rider.
I recommend Sumbaum to everybody who is looking for a bike.

We have bought a couple of bikes and had all of them serviced at this shop. Live the service and the bicycles!

No I didn’t by anything here. But I do have a story about why you should not go to this store unless they fire the employee (this happened about 2 years ago). My bike was stolen in Lincoln Park in Chicago. I searched craigslist and a week later it was for sale. I called the phone number and said I was interested. I came out to the store in Joliet and said I want to take it for a test drive. The man in his 40’s said sure. I took and and drove it away and locked it up. Upon returning to the store the guy said, «What’s going on? Where’s the bike?». I said, «The bikes stolen, it’s mine and I’m here to take it». He said, «whoa lets call the police. I said, «We can do this 2 ways. I take the bike or we call the police». I told him I have a receipt with serial number and he asked for me to show him. After showing him it was mine, he claimed he bought it at a flea market in Bollingbrook for $ 150 (which is possible, if you work in a bike store you know which bikes to buy and resell for more). Anyways, he was like, «well I guess I’m out $ 150 bucks, I said yea you are, next time don’t buy stolen bikes. On a positive not I got a free tune up and he helped load it into my car.

I brought my older Trek bike for repair on a Tuesday fully expecting to wait a week for it to be fixed. When I asked when it would be finished by the employee gave a «Wellllllll, we could have it done by Thursday afternoon.» I was ecstatic, because I had a century ride coming up the following weekend. I was very pleased with the turnaround on their maintenance.
Their showroom is very clean and organized with a wide range of bikes to choose from. I will definitely be upgrading to one of their new models in the next year.
Overall a great experience!

I’ve purchased bike from there before and love the quality of a Trek. The hybrid model always suited me for trail and street. I’ve been going since 2000 and the owner is very knowledgeable with a helpful and courteous staff. If they don’t have the bike in stock they will order with no problems. Good amount of accessories and prices are within reason. I get my trusty Trek 700 hybrid tuned up every so often and the tires I play with different treads. The best brand ever, TREK!