Thankfully I had never before had a reason to visit the Emergency Pet Center. My husband and I had to make a very difficult decision to put down a family pet, and the staff handled our situation with sensitivity. They made her last minutes more comfortable and showed great compassion. Full payment is due at the time of service, but their fees seemed completely in line with what I have paid at other non-emergency veterinary care centers in this area. I have heard a few other people complain about exorbitant fees but considering this place is open 24⁄7 on the weekend I was more than satisfied. Without their weekend availability our pet may have suffered far more.