Roberts Christopher MD

If I could leave a negative star I would.
I was told that my secondary insurance could not guarantee full payment of coinsurance so I have to pay $ 240, so I did even thought it bc they have NEVER not paid in full any balance.
I called my secondary on way home and was told yes they would pay & not to worry.
I called the office approx a mon thh later when I saw my secondary paid everything and even overpaid and was told I was NOT able to get my money back until they have a check in hand. I asked if I could bring in an EOB from bo thh insurances showing I owe NO copay & was told no, doesn’t matter.
To make a long story short, they are not truthful when collecting upfront costs (there is a difference bt a company stating we WON’T pay & we can’t guarantee payment) & even if you have proof in hand you have to wait for them to bill your secondary (they took 25 days from the day the primary paid to send to the secondary)
This office is dishonest, not willing to assist when you have a issue and patronizing when speaking to patients when there is a billing issue.-STAY AWAY & FIND SOMEONE ELSE!