Firestone Complete Auto Care

Came in on Monday for a tire rotation, balance and alignment, and was told that they were booked. Normally I wait but decided to make an appointment for today Friday. Done, set in stone. Called later ONLY to ask how much to replace a CV axel. Well they took it soon themselves to replace my appointment for the original service to the CV replacement. Well it’s Friday and come to find out they changed my appointment to the CV axel which requires only a regular tech from the other one which requires a special tech. Was then told she (the manager) changed it back and it would only be 1.5hrs. I came in early, walked around town, ate, came back and my car is still sitting outside untouched. If I could put zero stars I would. HORRIBLE service, takes me complaining to get them to work on my car. If I didn’t have the lifetime alignment I wouldn’t come here. And as I sit here typing the manager is telling another costumer that his will be a little longer because of my car (in a nice way) but I can read between the lines. Great job! Waiting to get the corporate office on the line. Which is automated. Seriously what do we have to do to talk to a real person that can actually help?!

Me and my family are on a cross country trip from California. We are headed towards home from leaving Ohio. Yesterday evening we were pulled off in Chapman Kansas to let the kids potty and stretch when my husband decided to check all the tires on our truck and travel trailer. He noticed a large bald patch with material starting to show on one of our trailer tires. He said it could have been bad and may have even caused us a blowout had we not seen it. So i grabbed my phone and Googled a tire shop. Your Firestone location in Junction City came up, which was 11 miles from where we were. I called and spoke to Nicole, the manager at the store. She said they would be closing in less than 10 minutes but to come down and she would take care if us! We got our twins back in their car seats and drove straight to the shop. When we pulled up it was a little after their closing time but both Nicole and Dylan (the awesome technician) were waiting for us! They got the tire changed and us back on the road within minutes! For this being our first big adventure this far from home we are truly grateful for the help of your awesome employees Nicole and Dylan!
Thank you again Nicole for your outstanding customer service!
The Terrill Family

I’ve been using Firestone for years and haven’t really had an issue. Last year I took my Yaris in because it was making a loud screeching sound when I would start it. I figured it was a belt or something was wrong with the pulleys. The first time I brought it in they changed the belt. I spent 150 bucks for the problem to persist the next day. I brought it back in and they said they would keep it over night. The next day I came to get it and they said they couldn’t figure it out. I will not go there again as a result of their incompetence.