H&R Block

I’ve used this particular location for my taxes the past 8 years at least. Up until this year I would have highly recommended them. However, being a customer service based person what happened today sealed their fate with me.
After 30 minutes of waiting past my appointment time I finally had something to say. I spoke to the receptionist who had NO CLUE what was going on. She then asked if I wanted to have somebody else perform my tax service. I told her I did not, but I would love to know how much longer it would be. Needless to say I didn’t get an answer other than «I don’t know.»
The manager named «Wendell» sat in his office looking right at me the whole time and never even got up out of his chair to see what he could do to fix the problem. He seemed completely clueless and could care less. Needless to say I’m done with H&R Block on 6^th street in Junction City, KS and probably their company as a whole.