Hans Hedeman Surf School

Two days worth of bad customer service from the same girl. Went there the first day to find out the stores hours and was told they closed at 5 pm. Went back at 310 pm to rent a few surfboards for the family only to find out… They stop renting boards at 3 pm! That would have been nice to know the first time we went to ask for store information. We were very disappointed and the girl was rather rude and expressed that we wasted her time (with a sarcastic remark). The next day went back to rent boards at 1115… Only to find out that they don’t rent out boards while there are surf lessons going on. (Assuming to keep the break free from the crowds) Again, I would have appreciated this information THE FIRST DAY I went to ask for information. I guess having a monopoly on the surf board rentals has it’s advantages… But really, the shop could have had 5 board rentals for a few hours if they were more capable of informing potential customers about store information.

We were in a group of 4 people and ended up renting a total of 4 boards. Bobby, Skye, and Moon were very helpful and friendly but one male worker on the older side was completely rude. We are experienced surfers but made us feel like we didn’t know what we were doing based on his attitude, demeanor, and body language. He charged us for a pre-​existing dent, a fault on their part because there was not a proper inspection of one of the boards before we went into the water. The dent was very minimal, was pre-​existing, but yet I still got charged $ 25 for repairs despite trying to explain to the man the situation.
Overall, customer service was below average. I would not recommend renting from here.

Don’t spend extra money for a private or semi private. cause you end up being with a group anyway. so ends up being too many people trying to catch same wave and feel too bunched up. I paid 140 each for my son and myself.$ 359 total then tip 20 to instructor. got USB and shirts but USB full of other people so once again not really worth the semi private plus 45 extra for USB and shirt. so if you do it, go group lesson. people and instructors are nice. Be sure to sunscreen the back of your legs!

Cool experience the staff was awesome. Word of caution this is a full on workout with lots and lots of paddling required to get out to waves,

They worked in a last minute Easter Sunday surf at Kawela Bay for our daughter and two of her friends who we’re traveling with us all under the age of 13. Our girls had never surfed before and they had the time of their lives! Great, up beat and positive instruction by Mikey, Ray, Scotty and Skylar took some great photos which were included in the package. Plenty of time in the water and each of the girls caught multiple waves. I highly recommend this surf school… you will not be disappointed. Experience of a lifetime!

Took in a drink by the coast and watched the instructor work with a group. I was impressed and decided to sign up. It happened to work out that I ended up with a one on one with Hugo, one of the instructors.
I had never been surfing before and I’m 48. I’m in pretty good shape which was a plus because the waves were pretty decent size. At least I thought so. After a quick ground lesson we headed out. In the two hours I caught about 15 rides. I got up on most and got better as the session went on.
These instructors are awesome. They are very supportive and have an amazing ability to get you up and surfing quickly. I would definitely recommend you go for it. Matter of fact, now that I’m home I’m thinking of trying here in California.

I can’t imagine a better surfing lesson. Concise but broad based. Every one of the instructors was extremely friendly. All the students were able to surf in my group. Just an awesome highlight of a Hawaiian vacation

Guides, Nick and Bobby were very personable and friendly, and good interaction with our 3-​year-​old son. Caught some small waves and guides pointed out many site details. Overall a very fun experience. We went for 45 minutes but would recommend an hour if your health warrants.

Went surfing with Hans Hedemann yesterday on a 2 hour group lesson. There were 3 of us and 2 instructors which kept us all busy the entire lesson, there was no downtime or sitting around waiting. The water was rough and they helped us as much as they could however I suggest that you are a strong swimmer, and in good to very good physical condition.
The entire staff was very friendly and helpful. They had a large selection of rash guards and reef shoes to keep you protected while out on the water. I would go back again for another lesson.

This place is attached to Turtle Bay Resort next to the lobby. Parking is free on the right hand side as you enter the resort.
I was a mildly annoyed that the business hours were not posted on their website, on the Unilocal page, or through their answering machine. I was limited in time but wanted to try and get a surf session in before heading home.
I showed up on Saturday morning and the hotel concierge told me they would open at 8am. I waited from 7:30am on and was one of the first people there (soon after, about a crowd of 5 began to wait).
8:05am rolls around and nobody is still there, so I call their other location and a lady answers and says she knows nothing about what time this location would open. She took my number and said she’ll call the manager and call me back. She never did.
8:20am rolls around and nobody. I had to leave as I ran out of time. 20 minutes might not be a big deal, but it would’ve been nice to catch some waves before saying A hui hou to the beautiful island. I guess I learned the true meaning of Hawaiian time.

This review is for the Keiki Adventure at the Turtle Bay Resort in the Fabled North Shore. Checking in was a breeze. First off is the rash guard and water shoe fitting from their large selection. Then Rocky the guide was off with the kids. Three hours later, the kids all showed up in the back of a pickup with huge smiles on their faces. They were exhausted, and had a great time. How did I know? They absolutely did not miss us at all! They threw in a photo CD at no cost. Way kool!

We had such a fantastic time with our surf lessons! All of the instructors are incredibly nice and patient and really great teachers! You’ll be sufficiently tired after the 2 hour lesson, but really satisfied to have learned something new!
They even send a photographer out and have someone with a GoPro surfing next to you, so you can have some memories of your time (really nice for us, since we didn’t have anyone to stand on shore and take pictures)! The photo/​video CD is $ 35, but that’s worth it for the evidence that you were able to get up on a surf board!
I would recommend maybe going with the private or semi-​private lesson if you want to catch a few more waves. It’s not that much more expensive, and you don’t need to wait for your turn as often. That said, we did the group lesson and it was still completely worth it.
Hans Hedeman’s staff totally exceeded my expectations. I was expecting the typical sort of unenthusiastic tourist attraction staff, but these people are the real deal and are super fun to spend a couple hours with. Don’t let a trip to Turtle Bay go by without giving them a visit!

Spent a weekend staycation at Turtle Bay Resort and tried out the 2 hr paddleboard lesson. Shane was an awesome instructor and my husband and I had a blast! It was so much fun that after getting such a good foundation by working with Shane, we went out and bought SUPS to use back in Kailua! Thanks to Shane and the whole Hans Surf School Team! Shout out to Ikaika at the Turtle Bay Guidepost for recommending and reserving our lesson! Ikaika was great too!

Surfing is a biggie on my bucket list and thanks to Scotty and Raye, I was able to finally check that one off! I wiped out the first attempt but with their encouragement, I was able to get up both times after that! Both a pleasure to be with and wonderful with newbies. When we returned, we were helped by Timmy and Danny. Everyone at Hans Hedeman are super enthusiastic about surfing and quickly put you at ease. Highly recommend this group! Wish I had more time to go out again with them! By the way, we had high surf warnings but they take you to a very safe place so I was never concerned.

I had the pleasure of taking some classes from Hanz and his staff during Wanderlust. The whole experience from start to finish was awesome! Fun, knowledgeable staff. I highly recommend them for any of your water pleasures

Rented a board twice with this shop. Knowledgable, helpful, super kind, personable… Even went out surfing with them. Will be using them our entire vacation. The whole team is great

Our daughters took lessons twice while at the North Shore. Both times at Hans as we were staying at Turtle Bay.
Great instructors all around both times for our girls. I didn’t experience a bad instructor in the whole crew. We sat along the shore at the bar and got to watch them as they surfed. Great family viewing. Good opportunity to see how good all the instructors were.
We were there in July, so the waves were not as high as in the winter surfing season we were told. The instructors seem to have a sense of what a good wave will be and they are generally right. As an arm chair surfer sitting on the sides we couldn’t tell.
The first time they surfed we did the group lesson. 4 people to 1 instructor. Great for their first time ever on a surf board to learn the basics and get comfortable with the board, but since it was 4 to 1 they didn’t get as many runs.
The next lesson we did the semi private 2 to 1 lesson. This allowed for more runs and the same great instruction. As one daughter was surfing a wave, the other daughter got in position. Worked great for us and the girls loved it.
As beginning surfers the girls were not able to get themselves going on heir own waves. That is the true benefit of a lesson and an instructor to give you a boost on the wave and pick the right ones.
Overall I would highly recommend this place.

Great coaches, all 3 of them. Very professional and patient. I had the luck to closely see a huge turtle too!

Awesome experience! Great waves, great staff, great time. I had Nick, but I’m sure they’re all quality instructors. Great feedback on what i did right and wrong, and made sure i had a great time. I signed up for a group lesson (which is 3 – 4 students per instructor, but no one else showed so i got a private lesson for the price of a group lesson! Great people great time really a must try if you’re in the area.

So happy I decided to try Stand up Paddle boarding while visiting Northshore! Hans Surf Adventures is located right in the lobby of Turtle Bay hotel, super convenient. They offer private lessons, semi private and one on one lessons in surfing and stand up paddle boarding. They awesome instructors who will teach you no matter what level you may be. Of course I am a first timer, so the two of us were lucky enough to save some money and take advantage of the semi private lesson which is 3 or more people ($ 75 pp for 2 hours) and you will still get 1 on 1 attention so don’t let the semi private deter you. Our instructor was really patient and got us to stand up and paddle board. Don’t forget to tip them since these guys do work hard and don’t make alot of money.