Spa Luana

I guess most reviewers have never been to a real SPA. anyway, the staff is professional and nice… my therapist was well educated on the art of massage. My 2 stars is for the fact that this spa charges more than any other spa I have been to from London, Hong Kong, Paris, San Francisco… 80 min massage $ 180 + a mandatory 20% tip. so a little math thats $ 216.00 for a 80 min massage there was also the opportunity to upgrade the oil used, to something exotic for an additional $ 15 WTF… not even a full 90 minutes… the mens locker room was not that clean and there was only a small steam room to use … this was more like a gym locker room where a similar massage would be $ 65 + tip.
It is vacation for many so folks do stupid stuff with their money I suspect…

Was here November 2012 (and Nov 2011) and had massages two days in a row. No complaints about the venue, service, or price.
We were hear for an 11:00 am massage. At the same time, the yoga class was being taught in the pre-​masaage relax area. @TurtleBayResort — please do not schedule the loud yoga class while you have spa guests relaxing before the massage.
50 min massage is about $ 135. Worth it? YES.

The hubs treated me to a surprise couples massage while vacationing on the North Shore for our babymoon. He got the Hawaiian massage and I got the maternity massage. The spa space itself is a little lacking for a resort (only a steam room which seems like the bare bones minimum — though I wouldn’t be able to use any of the jacuzzis or steam rooms anyways). The massage itself was awesome. My masseuse got out all the tension in my shoulders and lower back. If only they offered a 2 hour massage.

I had a facial by Andrea & it was fabulous! She is a wonderful person to talk to if you are feeling chatty. My skin was radiant & I was so relaxed when I left!

Located on the lowest level of the Turtle Bay Resort is Spa Luana. It is a bit of a maze to find the place although I was told that they would be adding on to the space this Fall and that a new entrance will host the boutique which is currently down by the gift shop and not require the guests to go outside. Stay tuned on that development.
What you will find when you get there, is a small check in area with the salon and treatment rooms separated. The waiting area for your treatments is lovely– located outside with views of the ocean and the sound of the surf pounding on the shore. While other spas may have to pipe these soothing sounds in, at Spa Luana, it is the best Mother Nature has to offer!
The locker room is tiny but adequate with lockers stocked with robes (loved the robes here!), slippers and towels and a electronic lock so there is no need to fumble with carrying around a key which is still the case at many spas.
The treatment rooms are small but I like the fact that the windows are privacy glass from the outside so that you can see the ocean while getting your treatment. Also– they have an outside massage «hut» but keep in mind if you book that– that you will not have the warm, hot towels during your massage as there is no running water in the hut. I also didn’t like that it is on the pathway behind the hotel and there are often people back there shouting to their friends taking surf lessons a few feet away which takes away from the tranquility.
My massage was quite good– deep tissue with pressure points. I liked the warm towels on my feet and back during the process as they really helped to relax me.
I also had the opportunity to use the salon in the spa for both a hair wash/​style as well as a pedicure. Both were quite good. And the pedicure products smelled so good (coconut and lemongrass) that I wanted the leg massage to go and on.
So why not 5 stars? Two things stand out. For the prices, the place could be a little more opulent and indulgent. It’s functional as compared to other places I’ve been.
And while I have no problem paying the 20% auto gratuity that they add to each service, I don’t like that the service provider only gets 18% of it and the spa gets the rest. To me– a tip is for the service provided. If the spa needs to make more money– then they should increase the cost of their services– not call it a «gratuity». It’s just not good business.
Spa Luana. Making Paradise just a little better for us all!

Booked a couple romance package for my girlfriend and myself. It was a perfectly relaxing way to spend our last day at the resort. They check you in and allow you the use of the lockers, showers, and steam room before your treatment begins. We then started our treatment with a couple pedicure (my first). They use all kinds of cool gels, oils and creams and then finish it off by wrapping your feet in a pineapple treatment and hot towels. Erin worked on my girlfriend and Cherise worked with me. They were both amazing. Very friendly and super informative as we decided to ask them about the realistic possibilities of moving to the island. Both ladies were amazing and help to make the experience great.
Then we moved on to the water front couples massage. They have a small hut just outside the spa right on the ocean. They open up the window and start the massage and you melt away under their well trained hands and the sounds of the waves crashing beneath you. Danielle and Kilo were our massage therapists and they were both great. Definitely provided an experience that we didn’t want to end.
This place was great and I’m glad we booked it while staying at the resort. Highly recommend.

Expensive, relaxing, refreshing, invigorating, and exceptional service. I’ve never had a terrible experience here. Everyone on staff is very courteous and accomodating. The facilities and location are awesome and the spa lunches are delicious. I’ve returned many times and will continue to do so.

Ahhhhh! Our first anniversary at the hotel we had our reception at. We decided to splurge on a couples massage. We didn’t need the couples massage in that little hut that is a stones throw away from their spa area so we just opted for one in their regular treatment rooms. The girl at the front desk was super helpful and showed us around. She gave us our robes and spa slippers and directed us in our appropriate bathrooms. When we paid for the massage she reminded us about their kama‘aina discount. Any discount is good! Yes, the massages were pricey but oh so worth it in the end.
The bathrooms had a sauna and lots of toiletries to choose from. It was small but at that time there was only one other lady in there. Changed into my robe and threw my stuff in the lockers they had available. They have this little lounge area where you can kick back with some tea and look out on to the ocean. We sat there and waited till we were called by our masseuse.
They showed us to the treatment room and it had privacy windows. Still unnerving to get undressed in front of windows that look like you can see through. Took our robes off and quickly laid down. My husband chose the Kaomi massage and I chose the Luana which is a Swedish massage. Told my masseuse that I wanted medium pressure. The massage was super good. Of course I was ticklish and she was probably wondering why I was so tense at times. Overall great massage! My husband loved his too as he was coming off of a long business trip. We finished the massage and hung out in the lounge area sipping on tea and looked onto the ocean. We were so stoked and relaxed. I cannot wait to do this again! Such an awesome experience to start off our anniversary weekend!

We got the couples massage. Megan was my masseuse. She did an awesome job. I had a kink in my neck and she was able to work it out for me. In addition to my neck and back she massaged my hands, feet, and head. We got the outside massage (something you have to request). It was nice and relaxing, you could hear the water just outside. You can hear people walking by as other people stated but if that bothers you, you really need to learn to relax. Make sure you go early and check in. If you have time prior to your appointment you can just relax outside on their really comfortable chairs. I also used their showers prior to and after my massage. It was a little pricey but hey if you’re on vacation or staycation its worth it.

I had an amazing time at Spa Luana and before I get into the details, I want to thank them for making me happy and comfortable for an entire hour.
Spa Luana is located at the Turtle Bay resort right next to the pool (If you’re staying at the resort, take the elevator down to the pool lobby, walk to the right of the pool towards Hang Ten and it’s right past the jacuzzi. No need to ask the lady at the Boutique because bless her heart, I think she gets that same question everyday.)
I ordered the Kaomi (Strong) Massage and got there twenty minutes before my reserved time. The friendly lady at the front desk had me sign some stuff (including a «no happy ending» policy) and then walked me over to the massage area where she showed me the locker room.
First, you’re given a green, cotton robe and some plastic slippers. Located next to the towel rack are lockers with push button locks. The bathroom stalls are equipped with all of your female sanitary needs. The sinks not only have soap and paper towels, but they also have drinking water and mouthwash in case you want to make out with the person who paid for your treatment later on. Nearby, they have a styling station equipped with body spray, hair spray, mousse, combs, razors, and q-​tips. The shower stalls are even equipped with shampoo, conditioner, and soap.
After setting aside my things, I wrapped myself with a towel and checked out their steam room. It was my first time, so I felt kind of awkward just sitting there, sweating, but when I came out after a few minutes, my skin felt rejuvenated. They even let me use it again AFTER my massage.
Later on, I went into the waiting room and after a few minutes, I was greeted by the masseuse. She showed me to my room, gave me time to disrobe and lay down, and started getting to work. The massage was slightly painful in some areas, but for the most part it was a good kind of pain. It really loosens you up and she digs DEEP, almost like she’s trying to make a hole inside of you. What I also LOVED was the fact that she was not talkative, just focused on getting the job done. I’m the kind of person who wants to relax and not have awkward small talk while you’re rubbing my ass, so I really appreciated this.
If getting a beat down isn’t your way of relaxing, my friends have said nothing but great things about the Luana massage, so I would highly recommend that, too, in case you’re sensitive.

The spa is small and the staff were quiet and not very friendly but they provided good service. We had a couples massage in their oceanside Cabana and were happy we did! You could hear the waves crashing and feel the breeze on your skin. Be aware that this option will cost you more and that you might hear people talking as they walk past because a main path around the hotel is located here! All in all I enjoyed my massage but I am not sure I would book the cabana again. Two friends also had the same massage earlier in the day and rated their experience as «average» due to their massage therapist’s skill level. Some will be better than others.

Loved the seaside deep tissue massage! So relaxing and peaceful. The front desk staff are not as nice and friendly as you’d expect for paying so much, but the people giving the massages are great. Would totally go back! Get there early to enjoy sitting out on their patio with a view of the water, or get some use out of the saunas. Can’t wait to go back!

I wish I could afford to get a massage everyday. If I did have the money, however, I don’t think I would choose Spa Luana was my spa of choice. The spa was nice and the Lomilomi massage I received was great, but I expected it to be a bit more extravagant and amazing for the price and location. The facilities were a lot smaller and limited than what I expected and the massage was not as firm as I would have liked, despite my indication of my preference.
I had high expectations for the Turtle Bay Resort in general. Unfortunately, even though the stayvacation was wonderful, I was slightly disappointed by most aspects of the resort. Everything seemed to be older and stuck in the 1990s, from its décor to its services.

My new sister-​in-​laws surprised my husband & I with a seaside couples massage during our honeymoon! Once we arrived, we changed into our robes & got to lounge on the patio that overlooked the ocean while sipping on cucumber water & tea. Being in Hawaii, we both opted to get the Lomilomi massage which apparently is a traditional Hawaiian massage. And I have to say, this massage was the BEST I’ve ever gotten! I felt incredibly relaxed hearing the waves crashing and the birds chirping. not to mention feeling the ocean breeze!
Sadly, our hour massages had to come to an end. But to finish things off, we went back to our lockers rooms & enjoyed some quiet time in the steam room. We ended our spa experience by showering & taking advantage of all their complimentary toiletries! Ladies, they even have a hair dryer & brushes for you to use.
I’m definitely booking another massage here the next time I visit the island!

My treatment was easy to schedule and I was greeted promptly upon my arrival by the friendly receptionist. The ladies’ room was nice, with lockers available and complimentary toiletries. I had a problem with the lockers not working and had to get assistance– they were able to help me figure out how to use the keypads.
I enjoyed a 50-​minute massage in the seaside cabana. The deep-​tissue massage by Chi was great– one of the best I’ve ever had. It would be nice if the massage oil had some fragrance (given the cost of the service), but there is an extra charge for «aromatherapy». The cabana is very nice, right by the ocean. However, one of the resort’s seaside walking paths is right next to the cabana. Sometimes groups of people walked past, which was a bit distracting. I would prefer if the spa would block off public access to this area.
Note that the spa adds an 18% service charge to all services. They are not clear what this means unless asked. I learned that 15% is gratuity and 3% goes to the resort. They then ask you to pay an additional gratuity for services. This was a bit uncomfortable for me. If I’d known this in advance, I might have been better prepared than in my fuzzy-​headed post-​massage bliss.

I have the world’s great boyfriend and he decided to surprise me with a massage at Spa Luana. For you boys who are trying to figure out how to get 5-​awesome stars and all the naughty time you want, I highly recommend planning spa day surprises for your special lady! He made sure I didn’t have appointments booked for the morning and then he drove me out to Turtle Bay. I kept thinking we were going to eat breakfast somewhere and was really surprised when we ended up going to Spa Luana.
Spa Luana is tucked away in the back of the Turtle Bay resort so you might need someone to tell you where to go if its your first time there. The receptionist checked me in and directed me to the women’s changing area where she gave me a robe and slippers to change into. I met my masseuse in the hallway and thankfully my boyfriend had the foresight to request a female massage therapist. I was worried it was going to be a blonde guy I had seen in the hallway and was so happy when I met Chikaru. She was a very nice Japanese woman who had wonderful calm energy. I think this is extremely important because a massage is essentially the exchange of energy and I don’t want any of that bad mojo rubbed on me.
The massage room was not huge but it was clean and had that serene spa smell. I think I’m going to find out what the scent is and put it all over my house so I can always have spa calm in my life! Chikaru gave me a wonderful one hour massage with just the right amount of pressure. You know its a good sign when you fall asleep at the very end. It made me wish that I could do this every single day! I had a great experience with my massage and already have plans to come back with my boyfriend for an entire weekend of resort relaxation and spa pampering.
Quick Tip: If you’re kama’aina be sure to ask for a discount on your services!

What’s more healing than a spa treatment while watching azure waves crash on the North Shore?
My best friend treated me to a pineapple pedicure at Turtle Bay, and it was a sensory treat. First, a coconut foot bath. That’s followed by a warm honey foot and leg massage and topped with crushed pineapple and fresh orchids.
Turtle Bay does have a slight corporate resort feel, but it is a tourist spot. It’s still an absolutely gorgeous place. I only wish I had run into Jason Siegel while I was there.

I recently had my hair and makeup done at Spa Luana for my wedding and I couldn’t have been happier. I looked beautiful and it lasted all through the ceremony and reception. Everyone there was very nice and super accommodating, especially when my husband-​to-​be almost walked in on me on our wedding day, he had a haircut scheduled and I was getting the finishing touches on my makeup finished.
As for Tina M’s comment on the 18% fee added on, they did inform me when the appointment was scheduled and when I was checking out of the fee and I felt that my experience was so good I would add to that.
It was not cheap but I feel it was money well spent and I would go back any time.

I got both my hair and my make-​up done for my wedding. I brought in pictures of exactly how I want my hair and make-​up to look like, but the end result was far away from that. Also, the stylist ensured me that the curls will last throughout the ceremony at the beach (I was concerned, since I have super-​straight hair and it’s very windy and moist at the beach), and of course they didn’t :-(The make-​up was a disaster. I asked for «smokey eyes» with cool colors in the brownish color palette, and ended up with pinky eyes and orange lipstick. I looked awful :-(
And it’s way over-​priced. I didn’t realize until I checked out that they added a 18% service charge in addition to the tip I already provided.

Great massage, less than desirable facilities.
The good: My therapist had really strong hands and wasnt afraid to apply the pressure to my knots.
The bad: Very small, gym-​esque women’s locker room. The showers themselves are nicely tiled and the shower products smelled great. But there’s only a steam room, no hot tub or sauna. The locker/​changing area is tiny and cramped. The door to the locker room was always open, which was annoying. The waiting area is on the outside and can be accessed by anyone, so it’s a little weird sitting in your robe sharing the space with fully clothed people. When the spa treatment ended, the waiting area had been converted into a cooking demonstration area, so you couldnt even go and relax after your treatment.
The service prices include an automatic 18 percent tip, which is annoying. You should be able to determine what tip is appropriate.
So, great massage, but nothing else to recommend.