Bedmart

started off working with Dale at Kahului BedMart store who i enjoyed and believed was giving honest answers but soon another store employee, Bill, maneuvered and took over presentation.
purchased mattress and adjustable foundation and after one night on bed realized was not appropriate for me. called Tempurpedic manufacturer and customer service agent advised me information about mattress given by Bill was incorrect. information about adjustable foundation was also incorrect and now BedMart is offering to trade a less expensive bed for original purchase at substantially lower price but the store isn’t willing to refund the price difference.
honestly don’t know if bed sold was only available queen size bed at time of purchase or if Bill just didn’t hear one word i said regarding my needs for a supportive bed or he just wanted to sell one of the most expensive beds on the showroom…
am currently in process of disputing entire transaction. if you do go to store be sure to ask for Dale but if you want a more professional experience, go to SlumberWorld on Hana Hwy and talk to Michael.

Dale is AMAZING! If you’re ever thinking about buying a new bed/​bed accessories, don’t even think twice – shop at BedMart and look for Dale. He was very knowledgeable and extremely personable. We went in there planning to just look around and maybe compare prices, but after such a great encounter with Dale, we were convinced that we were in the right place.

Melissa is wonderful. I decided it was time for a new mattress. Went to homeworld, American mattress, then Bedmart to start my search. Melissa at bedmart was so sincere, genuine and helpful. I only had about 15 minutes with her since I had a movie to make. In just that time, narrowed down to perfect mattress. I said I had to think about it… Melissa was great, wrote down name and price. Came back 5 days later about an hour after my mattress sold. Melissa was patient during my confusion and what to do now that the perfect mattress was sold. She brought me to a better one. It was delivered the NEXT DAY. ON A SUNDAY. The mattress turned out to have a flaw on one side. I got nervous called Melissa not a problem they are ordering me a new one. AMAZING SERVICE. I look forward to when Melissa calls in about five weeks to let me know my new mattress has arrived on the island. And
the delivery is free. The best!

I just had my brand new bed delivered moments ago and I have to say how extremely happy I am with the entire process. From the beginning, Dale & Bill were welcoming, sincere, non-​pushy-​sales-​kinda-​guys. I felt that they genuinely took an interest in my bedding needs and provided me with all the options based on what I was looking for.
The delivery gentlemen Jason and Keali’i were also very accommodating, friendly and such hard workers. I appreciated that they wrapped my old bed in plastic as to not cause any damage while taking it away. Their flexibility with scheduling multiple deliveries to two extreme locations in the same day is greatly appreciated. The only thing left is my leg extensions which are on order and I look forward to receiving them.
I am a very happy customer and will be sharing my positive experience with everyone! Mahalo nui!

So let me paint you a picture: a flight delay of over 3 hours, a 2 hour wait for a rental car and then an hour to load/​unload boxes left us with only 30 minutes to get a mattress to sleep on for the night. Luckily, we found Bed Mart. We walk in and are warmly greeted by Bill and Dale. Bill listened carefully to what we needed and was very understanding of our time restraint and was patient in having us try beds back and forth until we found the perfect bed! Both Bill and Dale were very polite and courteous and went above and beyond to get us that same day delivery and with all that going on before, we needed a good night’s sleep! The customer service we got was beyond 5 stars with even a follow up call to make sure we loved the mattress (we did by the way). So if you’re in need of a new mattress and are in Maui, do yourself a favor and go see these great folks at Bed Mart!