O’Reilly Auto Parts

These five stars goes to the worker name sky.
An awesome worker who knows his stuff about cars. I called ahead of time to see if they sell a certain part and if they do installations, they said they had the part I was looking for and they’d do not do installations but he’ll do it for me anyways just ask for ky. I went to the store and asked for ky there was no one named by that name but closest was sky. Sky said he didn’t help no one on the phone but he’ll be glad to help me. He went above and beyond to help me and explained everything thoroughly in what he was taking out and what he was doing and why. He gave me the run down in how to take care of my car, etc etc.
I recommend going to sky!

Not sure if the employees here are ALWAYS this awesome, or if they were just happy (?!?) to be working the afternoon of Christmas Eve. Seriously.
Here’s what happened: I went in with my 2^nd grade son to buy some last minute car-​related gifts. The guy who helped was very knowledgeable and patient.
My son was wandering around the store and found two packages containing trucks that someone had previously opened. He walked the packages to the front to say they had been opened. One of the tough looking guys said, «HEY, KID!» (Of course I thought my kid was going to get in trouble for opening the packages).
But then they asked if he’d like one for Christmas. He thought about it, said yes, and the Three Wise Guys of O’Reilly Auto Parts proceeded to ring him up, take out **THEIR MONEY** and buy my son a toy truck!
How’s that for the Christmas spirit? How’s that for employee spirit on a holiday? If you’re the owner of O’Reilly in Kahului, and if you’re thinking of giving bonuses based on earning repeat customers – consider your employees who were working this afternoon. Mahalo!

An employee at this store bullied, verbally assaulted and threatened a CUSTOMER with physical violence yesterday! (The employee’s name starts with «G».) This is UNACCEPTABLE! A police report has been filed and the corporate office has been contacted. Word is spreading quickly on social media here on Maui. So for those who shop at O’Reilly’s…do you really want to support a company who allows their employees to behave like this and treat their CUSTOMERS this way?

We went to O’Reilly auto parts to find a new battery. It’s never really a fun place for me to go but I decided to go anyway and play on my phone while my husband figured it out. Gerry came along and helped us plug in all the info we needed. Instead of getting an expensive $ 200 battery, he found us one for $ 129. He got us checked out and on our way with a big smile. This was the fastest and best experience that I’ve ever had in a car parts place. It was so quick and smooth, that I didn’t have any time to even play on my phone or get any more pictures. Thanks O’Reilly. 5 stars for you! Now off to celebrate with ice cream.

I was in search of a sunshade for my new crossover. This was the Sunday after Black Friday, so I did NOT want to go anywhere near Walmart. Low and behold, they had several varieties available, and all were in stock.
The store is clean and tidy, and is the perfect size for auto parts and accessories. There’s lots of parking within the Maui Mall parking lot.
The service was friendly and the prices average.

OK service till I ended up paying for freight for the wrong part, and not getting refund for the mistake on them. Not only they won’t refund freight but won’t even let you use it to buy other items in the store.
First and Last experience. Goto NAPA!!!

I called in for a part. Sales rep. Steve (southern accent) answered phone told me it was $ 3.99 come there and and it was $ 7.99. Just be aware he once left & has came back. He has a history, doing this in the past. Just wanted to warn others in the Maui community. I will once again not returning until he leaves.

Steve, the «parts wizard» here at O’Reilly Auto parts not only found a difficult to locate headlight for my Volvo S80, but he saved me over $ 100 along the way. I’m a fan!

They always have the parts I need and better yet they have rental specialty tools to get the job done.

The battery on our Cadi died while at Walmart. My wife went in and they didn’t have the battery. They couldn’t even help get my wifes car jump started. I sent one of my co-​workers to go and jump start her car so she could at least drive it home. (Can’t believe they didn’t have some way to jump start her car. So much for customer service). I called around and ended up on the phone with O’Reillys Auto Parts. It was a special battery and the clerk said they had one in stock. I called my wife and told her to drive to O’Reillys at the Maui Mall, leave the car running and run in and buy the battery and I would install it when I got home from work. She got there, purchased the battery from Norm and found out he knew me. Knowing that my wife had a car with a dead battery he got his co-​working Paul to install the battery for her. Thank you Norm & Paul for going above and beyond. This is what sets O’Reilly’s Auto Parts apart from the competition. You guys ROCK!!! I highly recommend you stop by O’Reilly’s for your automotive needs.

O’Reilly’s is located on Ka’ahumanu Avenue kitty corner to Longs (in the Maui Mall parking lot). I’ve been there several times, and today I was there to get some windshield wipers. I was greeted immediately by one of the employees and he later came to ask me if I needed help. The layout is is pretty predictable for an Auto parts store, just compact and pricing is comparable to other stores. Location fact: this building used to house A&B Building Supply and was later turned into a Monarch Building Supply store. The main location was off of Hana Hwy where Neil Pryde /​Adventure Sports Maui and a host of other businesses are now).