The Home Depot

Customer service is lacking here… no sense of urgency. 5 people waiting for service at ‘Customer Service’ and only one person helping. Two others are just 8 feet away at returns… no one waiting but they just talking.

Lenny, Mike & King was real helpful and professional, I ordered a outdoor storage and Lenny and her crew quickly got it in the back of my truck all smiles mahalos great customer service \m/

Love hate relationship! After a year long home remodel we have become very close with our local Home Depot. There are a handful of associates that are fantastic, Michael, Laurie, Beth to name a couple, then there are the ones who don’t know or don’t care about their job. Countless times of checking out and the cashier is on a personal phone call or when calling in to find out about orders and you get transferred 3 – 4 times in between 10 – 15 min holds only to get hung up on… Very frustrating when this happens multiple times in a row. I’ve sat on hold for 30 – 45 mins and have decided to drive to the store expecting it to be packed and everyone running around busy only to find the exact opposite, people standing around while the phones are ringing non stop… Love that we have a Home Depot relatively close but dealing with them on special orders or on the phone is so incredibly frustrating…

Hopeless IT at Home Depot. In four visits to the store never once did Apple Pay work. The check out girl told me it rarely works. Home Depot’s history shows they cannot be trusted with customer data. I want to use Apple pay to protect my data and Home Deport is incapable of making Apple Pay work. They claim they accept Apple Pay and consistently fail to deliver. If you value your data security don’t use your credit card at Home Depot. They need a big shake up in their IT department.

We have owned the same condo on Maui for 37 years so we were so happy when Home Depot first opened up. They have been a great resource with helpful employees. We have done a major remodel and a couple of minor ones since they opened. It would have been a nightmare without Home Depot, they did our kitchen and bathroom cabinets, and counter tops. Also, we purchased all of our new light fixtures from them over the years.
Every year we are here for a month and we end up having to repair and replace something since we are right on the ocean. Thank goodness there is a Home Depot!

There’s nothing like working on something, then you break one of your tools. Suddenly I feel that cold sweat, and then my butt starts to pucker up… then I’m thinking — «what I should do to get around my dilemma?»
Home Depot of course! For all your fix it, and tool needs!
Yay! Whooooo-​hu! Fist bump, high-​five, booty bump! Yeah Baby!
Drove myself back to Kahului to pick up what I needed (a tool), then headed back to Lahaina to finish up what I was working on.
I’m glad there are Home Depot stores all over the Hawaiian islands. They have stores on — Oahu, Maui, Kauai, Hilo, & Kona!
I can’t tell you how many times when I needed something (last minute), and Home Depot was always around so I could get what I needed to finish up a job!
The Home Depot on Maui is just next door to Walmart, the parking lot is not as big as the other Home Depot’s I’ve been to, but at least I was able to find parking quickly.
Home Depot is one of my favorite stores!

This review is strictly on the Kids program.
The first Saturday of every month, Home Depot offers a free craft day for kids. They are given an apron on the first visit and can build whichever project is offered. There are employees who can assist if you are less than handy. Kids can build and paint a project. After completion, they earn a pin which can be secured on their aprons. Its a fun way to start a Saturday with the family.

I have been a loyal customer since this place opened. I am remodling an entire kitchen, and living room. I went in today to get two window blinds. I looked everywhere for someone to assist me in getting the blinds cut. I was told I would have to wait a half hour before someone could assist me. I left and went to a competitor who assisted me immediately. I was shopping for a high end kitchen faucet. The thing cost over 300 bucks. They did not have anymore in the spot where it was supposed to be. I did find the skew number on a box high above, but I would need someone to go up the tall ladder to get it. I walked all around the store trying to find someone to assist me. I finally had to go to ask a cashier. I was told everybody is busy and she had no idea how long it would take. I left and went to the competitor and bought the same thing immediately. Can you see where I am going with this. I ended up buying a refridgerator, dishwasher, range, garbage disposal, tile, etc from the competitor, because this Home Depot does not have its act together. Nobody in this place is helpful. All my contractor buddies, voice the same concerns, except they get better service from contractor sales. The rest of us are stuck with newbies from the mainland who suck at customer service. I swear the manager must train them to avoid customers. Get with the program Home Depot, I totally have given up on your customer service. P. S. The new wire guy needs to learn his product line and where it is located, instead of saying we must not sell it or we are out. Money out the window!

Came in to get lumber and everything was very well labeled. Chris helped us out a ton by cutting the wood for us. Even though it costs 25 cents per cut, it was well worth it. He was very friendly and even gave us a few suggestions to save us some money. Great overall experience.

I think this hands down is the worst managed Home Depot in the world. They hire people that haven’t built, fixed worked on or knows what a Philips screw driver is. So when asking them were something is or would they DO they don’t have any answers. The store manager needs to find people with smiles and passion for what their doing at least some one who wants to learn. Start the day by walking the staff through your store so they know we’re things are everyday they will see something new. Just a idea. I hope this helps.

Not long ago I would have given Home Depot a very high rating, but things don’t seem the same there anymore. The store still has everything I need except for available service people. For the most part the people are great, if you can find someone to help you. My suggestion to Home Depot is to make more of your staff available to your customers. I like the interaction and the help when it’s available … I miss the help.

You can find ALMOST everything you need here. Things that they don’t have can be special ordered through the store or On-​line. Service is good, with associates asking if you need help and some are very knowledgeable, which wasn’t the case a number of years back, when you couldn’t find anyone to help you or they pretty much blew you off. The only thing that I wish they would do is step up their game on some of their in-​stock items like lighting and plumbing fixtures, and flooring and accessories. Pretty much run of the mill, ho-hum.and nothing exciting that would grab your attention to buy it then and now. But overall, great store and shopping experience.

Just completed remodeling my 2 bedroom condo almost exclusively via telephone from the mainland while moving back to Maui. Positives: staff is always extremely helpful once you can get a hold of them. Prices are generally pretty good; contract installers (we used flooring and kitchen counter tops) are decent. You MUST watch them and be VERY EXACT with what you want and expect (we had a representative on site while we were not here). Negatives: sometimes the staff can get «stuck» with other customers, their computer system, and can’t get an answer for you. I then have requested assistance from supervisors, who have all been fantastic and got my issues resolved. Some of the staff in the store are less than helpful or friendly. Everyone has a bad day now and then, but if you are in the customer service business you need to let «the show go on» or get out of the business! Other staff there are AMAZING in person. So it seems to me they need better training to encourage customer satisfaction as a whole. Overall, they do a good job. This is my second condo remodel with HD (first was on Oahu).

A regular stop. Awesome inventory for being on an island in the middle of the Pacific. Can’t imagine living without it.
If you have a specific need, every staff person can refer you to the aisle where it is. About two-​thirds of the time they’re right.

Prices on a lot of items here are pretty competitive, from cleaning supplies to storage containers, you can sometimes find lateral or lower prices than Walmart right across the street.
I’ve been to this store several times, but what made me finally write a review is the surprising service I received today. Two store associates asked me if I needed help with anything without me even asking. That was awesome, and I found what I needed.

Helpful and friendly staff :)

Home Depot Kids Workshop (Held the 1^st Saturday of the Month, 1^st come 1^st served, while supplies last)
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Any Business that gives and/​or provides to the development of kids for no cost deserves a 5 star rating.
THANK YOU! HOME DEPOT.