Vip Trans

We pre-​paid a round trip ticket from a Honolulu hotel to Pearl Harbor and back. We confirmed with the driver that day the pickup up times. (pickups are only 2:30 and 4:30). Called at 3:30 to main desk to confirm again and was told the shuttle was on the way. Called at 5pm (after sitting in the hot Hawaii sun with 2 children) and told they were no longer supporting round trip bookings and would not honor it. We had to pay a taxi $ 45 to drive us to our hotel. Person on phone agreed to give us a full refund and we have heard and seen no payment. I would never use a service like this again. There are other good companies.

This company has a long way to go to be a legit transportation company and their customer service is horrible. I had to call 7 times to book a reservation and was emailed the incorrect pick up time and location several times. When I called the man on the phone said, «Oh ya we know that’s a problem, we’ll be a the right place.» When I suggested that maybe they fix the known problem, he just laughed. The driver was really distracted, but the customer service on the phone was the worst part. I think I’ll be using Speedi again — they are a bit more expensive, but much easier and much more reliable.

The worst company ever do not use this shuttle !!! I booked a pickup from hotel to airport 2 hours prior knowing I’m an hour away and they never showed I called 7 minutes after the scheduled pickup time and the guy said he had no reservation! I called to get a refund and they refused to give my money back and were rude !!

Terrible vans. Ac doesn’t work. Sweating in Van 45 right now. They neglect maintenance

CAUTION: DRIVER CRASHED VAN!!! We were picked up from the Maui airport and on the way to our hotel, the driver rear ended the car in front of us. The impact was hard and the damage was substantial. We were left stranded on the side of the road as the van we were in was damaged so badly it was not driveable. Oddly enough, we had to get a ride to our hotel from the father of the girl our driver hit! The worst part was our 18 month old daughter was in the car with us. I had to take her to the doctor in Maui as a precaution and pay out of my own pocket. Her carseat (which cost $ 250) was no longer usable since car seats cannot be used after a car accident. We are out over $ 500 in damages, and the company refuses to return our calls. At the time we did not think to ask the driver for his insurance, and the company refuses to give it to us. I have made a formal complaint with the Better Business Bureau and will look at contacting a lawyer, although we are in Canada, so not sure how that will work internationally. The most important thing is my baby and everyone else is OK. But what a horrible, horrible company. Believe it or not, they actually had the nerve to charge our credit card and will not provide a refund. Please stay safe and stay away from VIP Trans.

The price was great, the cars were waiting for us in both directions, and th driver’s were great, ESPECIALLY the guy that picked us yesterday at 2pm at the Sheraton. Would DEFINITELY use the again the next time I’m in Maui!

I shoulda check Unilocal reviews FIRST before using VIP, what a crappy company-​total BS. Here’s the short-​I made a reservation, was told they’d call back w confirmation-​they didn’t. Morning of my flight before leaving LA, I called them-​got my confirmation/​pickup location, and he tells me to look for driver at baggage claim w sign w my name-​and I gave them out updated ETA which was earlier than scheduled.
As soon as I land, I call company (I have no luggage, so I’ll be curbside in minutes)-operator tells me «he’s in traffic by the Kmart (about 5 mins max from airport), he ‘ll be right there». No one waiting w/​sign, I go to curb location, no van, wait 10 minutes-​then call. «He’ll be right there, van 45». It shows up 2mins later, I get in-​but then 2 pilots (who were the last off my plane, as my pilots) show up-it’s their van going total opposite side of island.
Yup…I’m off, they’re on. I’m waiting again («they’ll have one over any minute» per driver of old junk van-​by the way, not anything like website picture). I’m skeptical at best now, and I know I’ve been had.
I wait another 15mins, call, and he tells me «it’s stuck in traffic». I call BS, but don’t let him know-​till I confirm w driver.
SUPER cool driver does show 5min later (hence at least 1 star)-I ask him «stuck in traffic”-nope, «I just get to work, didn’t even get to do checks-​they tell me hurry, get to airport we have a guy waiting». I’m not even in a hurry, I could wait all day-​just don’t lie to customers-​make things right.
Dishonest business, don’t use. Driver was cool and he deserved the tip, company doesn’t deserve your dime.
Mahalo!

If I could give this company 0 stars, I would. We paid for airport transfer for our 6:00 am flight (3:30 am pickup time). We received a confirmation number and our account was charged. We were outside at 3:30, but at 3:50 we had to call a cab. I finally was able to get ahold of someone at the company at 3:55, and he had obviously just woken up. He wasn’t able to find my booking, even though I had given him a confirmation. His recommendation was that I find other arrangements and call back when I could speak to his manager. Here’s hoping that we get a refund!
Do NOT book here, pay the extra money to go with another company on the island!

I would never, under any circumstances, use this service again. The driver was completely incompetent and the dispatcher was no help at all. First, the driver was 30 minutes late to pick us up for the airport, and then delayed us by another 30 minutes to take last minute passengers in the opposite direction. To make up for lost time, she tailgated other cars all the way to Kahului, and then dropped us off at the wrong part of the terminal so that we had a very long walk to our carrier’s counter — and she could see that I walked with a cane. By the time we cleared security and got to our gate, our plane had almost finished boarding. On the whole, it was a stressful and very unpleasant way to end our wonderful time on Maui. Never Again.

If I could give 0 stars, I would. I made a «reservation» for VIP to pick up my wife at son at the airport and take them to their hotel. When making the reservation I specifically asked if we needed to call them when we got there. No, they said, we will be at «Pole 2» at the designated time. Were they there? No. They did call me around the designated time and ask if we were there and ready (I guess that’s enough for ½ star). They said they would be there in less than 5 minutes. In the mean time, a van showed up, but took another group and would not take my wife and son. They said they would send another. 45 minutes later the other one showed up. They drove to a hotel, but my wife said «I think this is the wrong one». The driver said «No, this is it» and left. You guessed it — not the right one. The right one was 3 miles away. We called them again and they sent another van to take them to the correct hotel (the other ½ star, I suppose).
Later, after getting this whole story from my wife, I called VIP to tell them we were not happy with our experience — the guy’s response, «OK». Then he started offering excuses «we didn’t have the flight information» (they didn’t ask for flight information).
I could go on and on, but I think you get the idea.
I realize that our experience probably isn’t normal, but, I think, the lack of customer service after such an experience makes this company a «do not deal with» company.

I reserved a round trip online for their shuttle between the airport and my rented condo. There is a 2-​person minimum but even for one person that’s not a bad price. I paid $ 54 RT including tax, which seemed like a great deal for a 45-​minute drive each way. Everything went well. As it turned out, I didn’t have to share with anyone. They might not even use sharing. Both drivers were very pleasant. I would definitely use them if I’m ever back in Maui.
I think they do charters and tours, too (like the trip to Hana).