Home Instead Senior Care

After two disappointing experiences with «private» (read: «work for cash, under the table») in-​home caregivers, we decided to utilize the services of a professional organization. Although Home Instead is relatively new to the Islands, I could not be happier with the service provided by Butch, Kyle and the caregiving staff (particularly Kanoe, our caregiver). Going through a bonded, licensed organization is more expensive, and absolutely worth the additional cost in professionalism, expectations, responsiveness and peace of mind for the family. These are not insignificant concerns when looking for in-​home care. From the moment Butch took my first call of enquiry, he was very proactive and genuinely concerned with our family’s needs. Kyle is much more than an office manager; she is liaison and family support person extraordinaire. And I think my mom and dad would like to adopt Kanoe, our primary caregiver, because they have been so pleased with her services.
These are the issues my family experienced when using «private» care, and issues I no longer have to worry about now that we use Home Instead:
1. A caregiver quitting or no-​showing without notice
2. Miscommunication about expectations of the care provided, leading to family frustration
3. A caregiver taking things from the home without permission
4. Lack of professionalism from caregiver
5. Personality conflicts
6. Inflexibility of schedule
To be sure, there are other organizations out there, and rates for level of care are similar across the board. We called and interviewed a lot of them. We settled with Home Instead because we felt like Home Instead truly cared and were doing everything possible to meet our needs and requirements. It is stressful, difficult and emotionally draining to shop for and find decent in-​home caregivers. Do yourself a favor and eliminate a little of that stress by placing your trust and your family’s needs in the hands of Home Instead Senior Care. We are definitely grateful that we did just that.