Windward Boats

Service department somewhat knowledgeable — by knowledgeable, they know how to empty your wallet. $ 1100 of work & the boat runs the same — & They killed both batteries & removed drain plug & never replaced. They didn’t want to own the mistakes– Wanted $ 250 more dollars to «properly test it on the water» Tech does all the work & they bill a mechanics rate. F#@k this place… seriously.
*Parts department is very helpful (thus the one star) — My advice: buy your parts online & ask around the boat community for a mechanic.

!!!DO NOT BUY A MOTOR FROM HERE AND/​OR DO NOT GET IT SERVICED HERE!!!
!!!SHADY WORKERS AT SERVICE !!
Came here about 5 months ago to purchase a small yamaha 9.9 hp motor. I was greeted nicely by salesman Mark he informed me about having the lowest price and best quality service on the island. TOTALLY REGRET IT it wasnt until i hit the first 20 hours of motor use they recommended that i take it into Service to get it serviced and lubed up so it could stay under warranty, i figured itd be a small price since its a small motor but they ended up getting $ 135 out of my pocket but i figure thats okay theyll do a good job for sure. It took them apporoximately 2 weeks to get it done and when i got there to pick it up i was waiting for a while for someone to help me. Long story short once i got helped we loaded the small motor on top of a soft cushion carpet in the back of my truck (how i always transported my motor never had a problem) once i got home i examined it to see how good of a job they did on it, first i opened the cover and notice oil spills and grease all over, my motor was always kept clean after use, then as i was about to put the cover back on i find a crack that has and enter and exit hole, so i give them a call right away to inform them and that i could bring it in anytime. i didnt get an answer until 2 weeks later saying that it was my fault for not inspecting the motor while i was there to pick it up. and i told them one of you guys are obviously at fault and is responsible for this crack, one of you own up for it, and so service told me that theyll go find out who did it. it wasnt until a month later that they said it was my fault for putting it in the back of my truck thats why it cracked. That is not possible, the motor is on a soft double padded carpet and it is 100lb it will stay in place and if it does roll over the most that will happen is that there will be scratches, there is no scratches at all but that crack, and if it did roll over i wouldve heard the 100lb motor flop over. They said it is $ 400 for the cover and thats too expensive for them, where is the quality service??? and where is the warranty? they offered to repair the crack but i know for a fact it will open up again over time and water will eventually get in and ruin everything. Basically i payed Windward Boats to CRACK my brand new motor that i got from them and its been nearly 1 ½ months since theyre getting back to me im still waiting and i will not delete this post until they give me a new cover thats supposed to be covered under warranty… WHERE IS THE QUALITY SERVICE AND WARRANTY ??? DO NOT GO TO WINDWARD BOATS! I REPEAT DO NOT GO TO WINDWARD BOATS!!! THEY WILL RIP YOU OFF AND SCREW YOU.

Rude service department. Shoddy work on my boat. Parts depatment is very helpful though. The parts department saved their rating from a 1 star.

The parts department needs to reinvent themselves. Customer service is horrible. I went in to ask about trailer lights (trailer purchase from them). The guy looked at me clueless. Another older guy in the office behind the counter just sat in his chair acting like a jerk and running his mouth. That guy has been there for as long as I have come to Windward over the years. Windward management your wasting your money on him and he’s driving away business…
Service department is definitely coming around after the new management. The crew needs to clean up their mess after working on the boat. I found greasy footprints and rubbish all over the boat. But, I noticed the new manager will take steps to fix it.

Bought a boat and some gear here, and just recently had a manufacture warranty issue on my boat. I took a picture of the broken part with a detailed explanation and emailed it to the sales manager. The part arrived in a week. I’m happy as heck.

I stopped by Windward Boats to check out their kayaks. Bert was very knowledgeable in the kayaks they carried. I went in knowing which kayak I wanted and wanted to see how their pricing compared. They beat the competition by $ 400, needless to say I picked up the kayak the next day. Great job

So we take our boat to windward boats for repairs hopefully covered by our warranty. After the diag, they couldn’t find out what wrong with a basically brand new boat and says we need a new spark plug and fuel flush. The boats only been out twice if that!
Also did a water test to see whats really wrong with the boat and «Fixed» the problem… Not.
Getting the boat back from them, boat was not all the way up on the trailer right side light was cracked. WB claimed they didn’t do that and was our fault.
I want to refuse to goto them but we still have warranty through them .We have another repair facility but he doesn’t want to touch the boat till warranty is up. Don;t like saying this but please hurry and be over warranty!