Best Western Plus Kalamazoo Suites

Stayed the night very clean and a awesome breakfast. Swimming pool and hot tub a +++.

Checked in without properly researching this hotel. Room was spacious and semi clean until we tried the pull out bed had no sheets, covered in dark stains. child woke up itchy the first night after the day went the bites turned into welts we looked up the hotel and found our exact room 202 (by the stairs) had a bed bug infestation the month prior and it’s listed on multiple sites.
We looked in fold out bed more thoroughly and found a bed bug and small red dots on the sheet from blood.
Upon deemed it is truly infested we visited the desk and requested to check out and explained. The front desk person wasn’t remotely apologetic. He knew they had a bed bug issue. He said no management was available, we left out contact info and bagged our remaining belongings while leaving a great deal behind to avoid the possibility of infestation at home.
Management never reached out to contact us, as it was a business trip the room refund did go through but not a single management member reached out for any apology, even after the damage list was submitted they have yet to respond.
Really disappointed, the best western 1 – 800 number was extremely helpful and even gave us a return call to see if the location followed up.

Absolutely awful! I wouldn’t let my daughter take her shoes off in the room. SO old and dirty! I cannot believe the rate for this quality of hotel. STAY AWAY.

Decent stay. Pricing was reasonable. Hot tub in room looked old and sterile but worked just fine. Beds were super comfy. Tasty breakfast. Good location right by the express way.

I’m surprised at all the abyssmal reviews. I guess I’m one of the lucky bedbug and cockroach free rooms.
I booked this hotel randomly with hotwire after I got stuck here in a snowstorm. I ended up paying much less then retail, and I suppose had i paid regular price I would have been disappointed in some things.
First, the pool water was a dubious shade of green. Second, the bathroom was strange. It was renovated, but someone forgot finish it. The shower tile was beyond mildewy. The counter was unfinished on the wooden sides. And yet the top was a new, nice modern finish. What the heck? Lastly, the walls here are paper thin. I definitely heard the people in the room next to me having sex. which I suppose would be awkward if I was here with kids! They weren’t even loud about it, just a few oo’s and oh year’s but it sounded like they were in my room with me.
On the plus side, the room was gigantic, and had a fridge, microwave, sink and cabinets. The bed seemed comfy and I never would have thought to look for bugs until I read other reviews. I must be lucky, or things have improved in the last few months.

This is what happens when the owners stop caring…
Dirty, pool is murky (passed on swimming, but stayed there in part due to the fact they had a pool). Very ghetto, depressing. Rooms are a nice size but a COCKROACH crawling around under the sheets is not what you want to find in the bed. Carpets are nasty. Depressing and not even cheap considering what you get when you pay. AVOID.

Way too expensive for what you pay. The room is nice and large, but that’s about the only bonus to this crappy hell hole. There was a bug (cockroach?) on one of the pillows on the bed, the carpet was nasty, there were so many ghetto people hanging around and milling about. The pool looked murky, we didn’t even bother with swimming. The staff seemed friendly enough, but this place is run down, ugly and messy. Also, booked a queen bed and got a double. Lame. No thanks.

Price rather decent with coupon, customer service quite friendly, and room cleanliness not bad.
M’lady were in the area, and needed a place to sleep, and having an indoor pool is always a nice little bonus for us.
In our room, there was some garbage left around garbage bin, and things left unplugged (microwave, alarm clock), as well the peep hole was covered. The water in the indoor pool was cold, but after a few laps I got used to it.
The continental breakfast was rather excellent, with a good choice of very decent food, such as a waffle maker, cereal, and fruits. Also had a pretty good choice of drinks, consisting of coffee, tea, and one or two kinds of juice.
The attendant at the front desk was rather friendly, greeting us with a smile both at arrival and on departure.
All-​in-​all, I definitely see me returning to this venue again.

It’s a Best Western in Kalamazoo so my expectations were low to begin with, but holy cow this place was awful. First off, it either smelled like mildew or some sort of harsh chemical cleaner depending on what time of day. Second, the first time I stepped foot into the hotel I saw an industrial sized mouse trap in the corner by the entrance door. I’m just assuming that it was there because this place has a rodent problem, but hey maybe it serves some other function I am not aware of. Third, the window in our first floor room did not lock, but that’s ok because they gave us a stick to wedge in there. Problem solved. I saved the best for last! From the time we arrived on Thursday to the time we left on Saturday the carpet in our room was wet. Yes, wet! Again, I know this is aBest Western in Kalamazoo, not a Ritz-​Carlton, but dry carpet isn’t a luxury… or maybe at Best Western it is!

Run screaming in the other direction. I am deadly serious. I want to give this hotel zero stars but unfortunately cannot. This was hands down the worst hotel experience I have ever had in my life.
My BF and I were driving back to Toronto this evening and needed a place to stay as we were too exhausted to continue driving home. We stumbled upon this hotel and decided to check in.
Our first warning signal should have been that the gentleman working answered the door in his socks, no shoes on. Secondly the sole elevator in the building was not in service, having broken down this weekend. Nevertheless we were so tired that we handed over our credit card to secure the room. The clerk even stated he would upgrade us to the jacuzzi suite — great!
From the first minute we entered the room, there was an unpleasant musty smell. Whatever, I tried to ignore it. The room was very dated and not overly clean as well from initial inspection, I also chose to overlook this. Looking on the bright side, I decided to draw a bath in the jacuzzi tub and add some shampoo for bubble ambiance. I turned on the jets and was disgusted to see that the water had turned brown while the water had been circulating in the jacuzzi.
We were totally grossed out but decided to chalk it up to the fact that perhaps it hadn’t been used in a while? The final straw however was when I broke out into a itchy rash having laid in the bed for approximately 5 minutes. My forearms are covered in what appears to be tiny bites. We pulled back the covers to reveal stains and hairs on the «clean» bedsheets.
When we let the front desk know we wanted a refund and would be leaving immediately, a room two doors down was offered (with minimal apologies). This one was just as bad when we reluctantly checked it out and at this point we just wanted to escape this hellhole. We were told that he could not issue a refund, we would have to speak to his manager later today (it’s currently 4:41am now and I am still awake writing this review).
We ended up at the Microtel approx 2 miles away and I feel much better after taking a very hot shower and washing my clothing in their complimentary laundry facility.
PLEASE SAVE YOURSELF AND DO NOT CHECK IN TO THIS ABSOLUTE DUMP!

Very nice hotel. Haven’t stayed here since the last remodel. Very nice, appears to be very clean. The hotel staff was excellent. The jacuzzi rooms are lovely. And clean! The price was excellent. The breakfast was of a higher quality than generic and had many choices. The ease of access from the highway is convenient, also. I would highly recommend this hotel over any in the area to locals too as the indoor pool is great for the kids.

Nice hotel. Not sure why the other reviews are bad. We were in town for a funeral and this hotel offered us a clean, quiet place to stay with friendly staff and a good breakfast. Brought my Grandma by the hotel one afternoon and we enjoyed a cup of coffee sitting and talking on the comfortable couch by the fireplace just off the lobby. Thanks for offering us a comfortable place to stay at a reasonable price on this sad occasion.

I guess you get what you pay for? Relatively clean, free wi-​fi, located away from highway and city noise. But, air conditioning that works would be nice and the breakfast leaves a lot to be desired. So, if you’re looking for no frills, basic accommodations and willing to put up with a few inconveniences I guess it’s just ok.

Overall… horrible experience! For starters, they don’t offer discounts to law enforcement or emt/​firefighters. The prices aren’t too bad but the pet fee is a bit much. The worst part about our stay was the noise level. The structure of the building is obviously very old and has absolutely no sound barriers whatsoever. My husband and I drove 3 hours to Kalamazoo for a public safety officer test as part of the hiring process. This was a very crucial test and it was scheduled for early in the morning so we decided to drive in the night before so he could have plenty of rest before taking the test. It was the whole reason for staying in the hotel. The entire evening and overnight was awful. You could hear a mosquito fart 2 doors down, hell, you could practically smell it! The ceiling, the floor, all four walls were paper thin. The guests around, below, and above us weren’t making any excessive noise at all but every move they made, every footstep, we heard it all and it sounded 10 times louder than it actually was. No joke, their footfalls would vibrate our room. There was nothing we could do. All rooms were booked as we were here on a weekend. In the morning during late checkout, we expressed very kindly how bad the experience was and no sympathy or compensation was offered to us for our troubles. A small discount would have been appropriate but they couldn’t care less. We knew it wasn’t their fault exactly but it is their responsibility to please every guest as best as they can and by not offering us anything at all, they failed miserably. I will not ever stay at this hotel again in the future and would not recommend it to anyone, unless you’re ok with not sleeping at all.