Dunkin’ Donuts

Went there yesterday ¹²⁄₂₇ around noon. Horrible service by the girl that waited on me. Zero greeting, zero interaction aside from taking my order. I ordered a coffee with a shot of caramel, it was very bitter, with no caramel, I also ordered a breakfast sandwich, after a few minutes I went to check on the status of it, they forgot to make it. My son and I were the only ones in the lobby, not only did she forget to make it, she totally forgot what it was. Very disappointed in the experience I had. I could understand if they were busy, but the lobby was empty and the drive through was very slow.

I live walking distance this Dunkin’ Donuts, and I am still a semi-​regular (if not a regular anymore) customer.
The employees are always nice (I have NEVER had a rude employee). There have been a couple occasions in which my drink was not made properly by a new employee but it has never been an issue getting the drink fixed (usually just lacking one ingredient anyway).
One time, my S.O. walked to Dunkin’ and got drinks only to realize he left his wallet at home, and was about to rush home to retrieve his wallet. The employee let him have the two (99-​cents happy hour) coffees for free since he didn’t want my S.O. to have a «bad experience» — how nice!
On another occasion, the employee pointed out to me that they did not have any more of the mix for a drink I wanted. However, the employee was able to suggest to me a similar tasting drink that they would be able to make. (Now, I typically order that second drink — haha).
So anyway —
1. Wonderful service, the employees seem happy to be there even if it is hectic
2. Awesome deals on their items at different times of the day/​week
3. The inside of this Dunkin’ is always clean (I have never been to their restroom, though I strongly suspect it is clean)
Having been there a gazillion-​bajillion times without one negative experience, I think, is fantastic.

«If lovin’ donuts is wrong, I don’t wanna be right.»
Dunkin’ Donuts is back from near extinction in Western Michigan with a couple of brand new great locations. I suppose they had to reinvent themselves in the area. The franchises that closed were old and dated and this definitely reintroduces the quality product I’m used to.
They tucked this donut shop back in the corner of the parking lot on the corner of Westnedge and Whites Road. You can almost miss it if you’re on Westnedge and don’t look west as you’re crossing the intersection.
As always, the donuts are delicious and the coffee is good tasting, too. You’d think people would turn their nose up at DD coffee but I rarely talk to people who don’t like it. I’m particular myself and it always hits the spot for me.
Recommendation: If you’re not in the mood for donuts the bagel sandwiches are great, too.
The people here are nice. Service is courteous and prompt.
Nothing stands out uniquely about this DD but that’s probably a good thing! The taste is fresh and consistent. No surprises other than I can’t believe I ate that many donuts… again.