Hungry Howie’s Pizza

Hungry Howie’s is so close to our house, it is usually our go to for pizza. The deep dish pizza is good 8 out of 10 times. I don’t understand how the same pizza can vary so much, but they are either really good or terrible. There is no in between.
We hosted a Birthday party at our house last week and ordered 12 pizzas. I called two days before to ask how early I should order the pizzas. The worker told me I could call that morning at 11 to order and they could have them to my house by 1:00. I called the day of the party at 11AM and they answered, «We are closed but if you have an order for delivery we can take it.» I placed my order and he said it would be at my house by 12:45. People showed up to our party at 1:00 and at 1:30, the pizza still had not arrived. I called to check on it and they answered, «Hungry Howie’s we are having technical difficulties and not taking any orders.» I said, «I placed my order at 11AM for 12 pizzas, are they still coming?» The worker said that they were and would be there in 15 minutes. 45 minutes late the pizzas arrived. The deep dish pizzas were doughy and the others’ quality was sub par. I wasn’t offered any discount or even an apology. I was embarrassed to offer this pizza to our guests. Though it is close to our house, we will be making the longer trip to get Jets of Papa Johns from now on.