MUSE Bride

We haven’t gotten our photos back yet either, our wedding was in July. I’m okay with giving them time, but we’ve been emailing both Jeannette and Eric for months now and no response. We were getting quick responses before the wedding and a few weeks after the wedding, but now nothing. I even left a voicemail on Jeanette’s phone and got no call back from 3 weeks ago. We’re getting worried that we’ll never get our photos now that no one is responding. Jeannette and Eric were great and we loved them, but the photos are what’s important. Everyone at the wedding liked both of them so much and my maid of honor even asked for their info because her brother is getting married in Kona next year. Brandi, can you help me with what I can do? I was planning on giving them a few more weeks to respond, and if I don’t hear from them, I thought I would try to call my credit card company and have them take the money back. Is that possible?

Five months, and still no photos. I have had an experience similar to the one described by another recent customer. My wife and I got married earlier this year, and Eric Rhodes was the contracted photographer. Everything seemed fine that day, and we were told to expect the photos after several weeks. To this date we still have not received anything. Empty promises and unreturned phone calls and emails.
At this point I too am considering legal action.

We got married ⁵⁄₂ with a written agreement stating we would have our pictures back by ⁶⁄₂ *under contract. Eric, our photographer has dodged us for the last three months after too many excuses to count for the first two months of contact. We loved working with him the day of our wedding-​he is friendly and makes you feel so incredibly comfortable – that doesn’t mean much though when you pay quite a bit of money for something so important and haven’t received as much as an update. We just want our pictures-​and sadly I’m not sure we will see them or our financial investment back. We are pursuing legal action soon-​thank goodness my husbands a lawyer. This was the most important piece of our wedding and we are devastated with how this has been handled… and if we do get them back, I’m not even sure the quality will be great after this review. Buyer beware.

Jeannette is such an incredibly talented and experienced hair and makeup stylist. Not to mention she is super sweet and fun to chat with about all of her experiences traveling the world and working in the fashion industry. She did my bridal hair and makeup based on some inspiration photos that I sent to her — and she really worked with my features to come up with a look that was most flattering for me. She also provided great advice about products and using extensions (I bought them for my wedding but had never used them before!) She also agreed to stay a little longer, at a very affordable price, after she finished with me so she could touch-​up my bridesmaids’ hair and makeup right before the ceremony. She really went above and beyond!
Everyone looked so beautiful and it’s all thanks to Jeannette. Loved her! Highly, highly recommend!

Eric and jeannette did an amazing job with makeup from jeannette and photography from Eric. She really made me look like the most beautiful bride and Eric took amazing photos of us on our wedding. They both work so well as a team. Couldnt have asked for a better photographer and makeup artist.

What can I say! A simple photo inspired me to call them last year, Eric & Jeannette are the best. Super professional, superb work, a REAL pleasure to work with.
They worked on fashion shows, VIP events, last minute photos of a Maharaja, editorial shoots for our magazine, polo action, and even videos. Never ever a single tiny minus. Everything is over the top with the added bonus that they are always a pleasure to be around.
They’ve recommended great services and brought on board amazing people, they know what they are doing and there is no doubt that they are the best on the islands!
Thank you, gracias, mahalo!!!

We were SO fortunate to have Eric and Jeannette for our wedding. They are THE BEST photography and Hair and Makeup team and we were extremely blessed and lucky they chose to work with us. They make you feel so comfortable and the whole experience from engagement photos, in studio bridal shoot, and finally your wedding photos was so enjoyable. Jeannette did an AMAZING job on my hair and makeup, she does wonders! Eric is a master behind the lens and helps you every step of the way. I loved EVERYTHING about working with Eric and Jeannette. They are amazing people, we will be forever grateful that we were able to share this wonderful experience with such high fashion professionals. The end result of our engagement photos and bridal shoot was stunning, we CANNOT WAIT to see our wedding pictures. (coming soon!)

Eric and Jeanette from MUSE recently took photos of my fiancée and I for our wedding save the dates and invitations
As soon as we met them, Eric and Jeannette put us at ease. They were warm, friendly and all their equipment perfectly organized.
I immediately felt like I was in the hands of professionals, while also feeling that I was being cared for by close friends.
We started the day with Jeanette doing my fiancée’s makeup and hair, and discussing the multiple outfits my mother had brought for the shoot — including a variety of formal as well as traditional Indian clothes.
Eric was our photographer, and discussed with my family the different poses and locations we’d be shooting at, and the best times of day we should plan to be there
Then…my family caused a major issue.
We forgot one of the required accessories for one of the outfits. I started to get very worried — if we couldn’t be finished on time I would have to come back another day
No problem — in their kindness and how much at ease I felt in their care, I almost forgot that Eric and Jeannette are professionals and have probably seen it all. They immediately reworked our schedule, Jeanette got us changed into another set of outfits and we were suddenly back on track with the new schedule. We could still take some great pictures while my father went to pick up some things from a vendor. They were concerned for our well being, but handled it calmly and in the end thanks to their problem solving it was a complete non issue.
The weather also did not cooperate with us, and rained on the primary beach location we wanted to shoot at in the afternoon. Eric and Jeanette know the island and the scenic places to shoot and took us to another beach, where they took some great pictures.
Finally, I should also add that while I mention how much at ease I felt with them, they still made sure we accomplished what we had come to them for: get awesome pictures, and look awesome in those pictures.
We went to the studio for the second of our three photo shoots, new accessories having arrived. We had planned to then leave to go to another beach for some fun, sunset shots.
At the end of the day we had TONS of opinions from me, my family and my fiancée about what to wear, should we take more indoor shots, should we try other poses… and with the sunset shot on the line, Eric gave us a a gentle nudge to make sure that we got on the road and out to the beach so we didn’t miss our small window of perfect lighting.
We got out of the car, walked out onto the beach and had about 15 minutes of perfect light. If my family had kept talking any longer we would have missed it — and those sunset shots are my mom’s favorite pictures of all!
The pictures are amazing, and the whole day was a wonderful experience that I will remember every time I look at them.
Even with the problems that my family caused by forgetting things, talking too much, and the weather not cooperating — if you didn’t read it here you’d never know. This wasn’t a day that came out perfect because everything was easy — it came out perfect because MUSE Bride are professionals and make it perfect even with me as an imperfect client =)

It was an absolute pleasure working with Muse agenci. Eric and Jeanette are such an amazing team. They were an essential part of our wedding at Lanikuhonua. They have this calming, friendly and positive energy that every bride needs.
I want to thank you for working so intimately with us, you were vendors at the wedding but our connection felt like long time friends. Eric, We immediately trusted you with capturing our wedding and you did an amazing job. Jeanette made me feel like a gorgeous bride and even stayed during our reception to do touch ups! We appreciate how you went above and beyond our expectations.
Thank you so much! We are truly grateful for your services. They are passionate about what they do and it shines in their work!
Sincerely,
Kat & Jay
Lanikuhonua, Nov. 5, 2013

Jeannette was the make up artist for my wedding. I am so pleased that I choose her.
I am not used to wearing make up and did a lot of research before choosing someone. When I first called MUSE Agency, Eric always returned my calls or text messages promptly and with a positive attitude. They answered all my questions and had great energy. Jeanette did a GREAT, GREAT JOB! She made me look really pretty and her level of professionalism was incredible!!! She also helped me with my dress, which was very difficult to put on. Jeannette definitely goes above and beyond to make you feel good and look beautiful on your special day. If you choose her for your wedding or event you will not have any regrets!

Eric and Jeannette are the best! We have the most beautiful engagement photos from our visit, and we are looking forward to having some excellent wedding photos down the road. Thanks guys!

As a dj I’ve worked with Jeanette on a number of events. They’re attention to detail and level of professionalism is second to none! Highly recommend!!!

I first met Eric and Jeanette at a photo shoot where my teenage daughter was one of the models. Due to the time/​location of the photo shoot and my work schedule, I had to drop off my daughter at the nearby shopping center so I can make it to work in time about an hour away. I was going to have my daughter go to the shoot from there by herself but Jeanette was so kind and sweet to offer to pick her from the shopping center… which was a big relief on my part but a bit worried at the same time because I left my child in the hands of people I haven’t met yet. I knew there was nothing to be worried about but as a parent, we tend to worry about every little thing no matter what. lol
I was in contact with my daughter via cell and text messages and it was such a huge relief to hear her say, «they are really nice and they’re like my second family now».
I finally met Eric and Jeanette a few hours later at the photo shoot and got to see for myself how nice they really are. Not only are they nice, they are very professional yet fun! I must not forget to mention the AMAZING work they both do!!! They are an amazing team and I highly recommend them!!!
If I ever get married again, I will definitely want Jeanette to do my hair and makeup and have Eric capture everything else!!!
I have nothing but good/​positive things to say about Eric, Jeanette and Muse Agenci!!!

Eric and Jeanette are the nicest people and a very talented pair. Eric was my photographer and Jeanette my make up artist at our wedding about a month ago. They are both super responsive and very professional when it comes to photography and makeup, but also so so friendly and made us feel so welcome in Hawaii. My makeup and hair looked fabulous on wedding day and Jeanette stayed around all night to help me do touch ups. Eric took tons of pictures and got us the pictures within 3 weeks time! The pictures look amazing and really captured the fun time we had.

we love MUSE Agenci! jeannette’s artistic approach + calming energy helped me to have peace of mind and feel absolutely beautiful both inside and out! and erik’s creative vision captured all of our special moments with timeless style + grace. we are overwhelmed with love and gratitude to have been blessed with such an amazing team to work with!