Mark’s Hallmark

Booooooo! I will be steering clear of this place from now on.
I got a call from this shop at 2pm on Christmas Eve because an ornament I wanted and for which I was put on a waiting list, was finally available. Great! But they wanted me to come in before the store closed that day! I was told they couldn’t hold the ornament longer since it would be discounted the day after Christmas. Seriously? It’s Christmas Eve, are you kidding me??? A little bit of notice would have been nice. Since it was impossible for me to make it out to the mall that day, I had to tell the Hallmark staffer I wouldn’t be able to make it.
The girl on the phone told me she was sorry but there was nothing she could do. I told her I was the one who was sorry. I was so irritated! We hung up and I stewed. I called the store back about 15 minutes later. The phone rang about 40 times before they picked up (I imagine this was due to the fact it was Christmas eve and the place was crazy busy). When they did pick up I asked for the manager and was put on hold for about 5 minutes. When the manager got on the phone I explained I was angry that they would only give me a couple of hours to pick up the ornament and she agreed to hold the ornament until December 26. But she also informed me that I would have to pay full price even though all ornaments would be on sale on the 26^th. Whatever, fine.
When I got to the store on December 26 the ornament was rung up and it was discounted automatically. The sales clerk then did an override and charged me full price. I find this extremely petty. They went out of their way to make sure they did not give me a discount on that ornament. It was only about $ 5 I would have saved and I don’t really care about the money but the behavior was poor and I will never return to this store. This is the lamest behavior by a store manager and staff I have experienced in a very long time. Possibly the silliest and pettiest, ever.

Located in Windward Mall, it’s very accessible. Growing up in Kaneohe, it always had the best selection of cards and other gift items. When I visited this time, it still had a wide selection and was quite busy. That didn’t stop the sales people to still be polite and greet me as I entered. They were also very friendly as I checked out. And as I was leaving, they had displayed on a table, Star Wars Mini Plush toy sets! I almost bought it just because it was so cool! How can you argue with that? :)

For as long as I remembered this was the spot to go to when you needed a greeting card for any event when you lived on the windward side. Wedding, birthday, anniversary, this place got you covered. They had a huge selection of precious moments and beenie babies here. The store is skinny but has a decent selection. Worth the time to check it out.