I had a broken tilt mechanism which I couldn’t find a part for on the web. After speaking with Paul at Blinds Co I brought in my shades and he replaced the part right away even though he is a Project Manager and deals little with individuals. Additionally, he noticed a missing button on the bottom pane which he replaced and installed for me free of charge. With that kind of customer service and attention to detail I’d recommend Paul for both retail and commercial blinds needs!