Canterbury Academy At Briarcliff

I want to make parents aware of a situation that took place at the daycare my daughter attends. She attends Canterbury Academy at Briarcliff. On Monday I arrived to pick my daughter up and as I entered her classroom I could hear her crying from the playground. I rushed out to see what was wrong. She was at the feet of a teacher crying. The teacher was not paying attention to her. When I approached my daughter I saw her knee had been cut. I asked what had happened and the two teachers didn’t know and began questioning each other if someone had went to get her a band aide. When I went inside the building to talk to the director she was busy with other unhappy parents. A teacher approached me apologizing that she had not made it out there and explained she got sidetracked with the other parents and did not make it back outside to help my daughter. Since there was so much confusion and no one seemed to know what was going on I asked to review the cameras. The director advised the process for review took too much time and she would do it in the morning with me. She avoided my husband and I until today. When I went in she was again busy. I sat and waited until she was able to help me. She was very nervous and hesitant to show me the footage. While reviewing the footage I witnessed something worse. A teacher sitting on a table. When several kids approached her, with her open palm pushed and child back by the head and did the same to another. You can see the children’s head clearly jolt back. I had the director rewind twice just to make sure what I thought I saw, I saw. Obviously I was very upset by that. I asked the director for a corporate number which she did not give me. She got defensive and nervous and wouldn’t give me answers. She explained it probably appeared worse than it was. I left the center and called the other facilities. No one called me back all day. This evening the owner called me and was VERY defensive and rude. We ended the conversation by her asking that I did not bring my daughter back because she could not assure me that the teacher I witnessed push the kids would not be interacting with my daughter. She also said for privacy reasons she could not let my husband she the footage that I saw. Unfortunately I don’t know the kids that this happened to but I hope their parents see this and look into it. Again it happened ⁹⁄₂₈ and the time stamp on the footage was 17:17:40. I was hopeful that the owner who rectify the situation but she only reassured me that the teacher will keep her job. I am reporting this to the necessary agencies and I hope something is done! The daycare is consistently over ratio and I have talked to the director about it on multiple occasions. She has assured me they are trying to fix things. I have also picked my daughter up twice and she was saturated in urine from having an accident.

We’ve sent our toddler here since she was 3 months old. The teachers are all fantastic and my kid enjoys going here every day. The director is very nice and good with anything extra you need for your little one (medications, having a grandparent do pick-​up, etc.).
It’s great when my child says something that I didn’t teach her, like pointing out a new color or naming an animal in a book. At 1.5 yrs old they are actually teaching her, not just keeping her placated during the day Although, with how happy she is when I pick her up every afternoon, I’m sure there’s plenty of play time in there, too.
They got her on a consistent napping schedule, teach/​reinforce baby sign language with her, and always take the time to tell me about cute things she did that day to go along with her ‘official’ report card.