Concrete Design of KC, Inc.

Concrete Design of KC does excellent work and has great ideas for your patio, driveway, porch or your commercial business

A friend referred my fiancée and me to Concrete Designs, so we had high hopes. First, I’ll point out that I am generally happy with the work they did. They replaced our front walk and steps in a single day and damaged our lawn much less than I had expected in the process. They kept our place relatively clean and basically did what was agreed upon, though it would have been nice if they’d replaced the rails on our steps. The walk looks good and, from my very novice point of view, appears to be of good quality. Their bid was a few hundred (maybe 10%) less than the other contractors we contacted.
Communication is really where things went haywire. Mine was a smaller job than they typically take on, and I was actually told in no uncertain terms that they were doing us a favor by doing the job (since we were referred to them). I must say, my fiancée and I definitely felt like an afterthought from bid to job completion. They were extremely difficult to get in touch with. Our main contact apparently got a new phone number somewhere between bidding our job and doing it (maybe 6-​ish weeks), so it turns out we were calling a disused number for quite some time. Of course, that wasn’t revealed to us until a few emails and phone calls later. We were trying to add a small bit to the originally bid job, and I was told that someone would either be out to bid that portion or that someone would talk with me and bid it on the day the job was being done. I happened to have a rare day off the day we were scheduled for, so either way was going to work well. Unfortunately, nobody showed up on the appointed day, and nobody returned a phone message that day, either. 5 days later, I came home from work and found that my front walk had been replaced.
In short, if you use Concrete Design KC, make sure you know EXACTLY what you want before getting a bid, because you certainly can’t count on talking to anyone between the bid and the job getting done. They seem to do decent work, but it’d sure be nice to actually be kept abreast of what the hell is going on with my job. Integrity goes a long way, guys!