Dollar Rent A Car

Good service and pricing.
Main quibble was that I had attached something to my keychain and called customer service to try to get help finding it after I had turned in my car, but no one ever returned my call :-(

I reserved a car thru my Hilton honors at the same time I did my hotel room, it was a great rate I THOUGHT, however, when I returned the car the attendant outside gave me a receipt for $ 163 for a rate of $ 8 a day I had a compact car (a sonic) and I was suppose to return it at 7am and ran into traffic and ended up getting there at 3:30pm so they charged m credit card $ 350 (hold) $ 183 (don’t know why) and another one for $ 163 all three charges were placed on my card two have already dropped off and one has remained, when I returned the car I corrected their mistake and paid in cash for $ 63 I called the customer service line which seems to be NO HELP or CUSTOMER SERVICE AT ALL! good luck, you cant call the actual rental car center your rented the car from they dont know it. I still ahvent gotten my money back and its been days! NEVER RENT FROM THEM! THEY ARE A LEGIT SCAM! $ 8 ends up being over $ 500

BEWARE OF ADDITIONAL CHARGES! After reading the reviews from other customers of this particular Dollar location, it looks like I am far from the only one who had hundreds of dollars in extra charges added to their bill.
I prepaid for my rental car through Expedia, so when I got to the counter, I confirmed with the agent that there would be no additional charges. «Nope, you’re all set!» he said cheerfully as he rambled on about the weather and how cold it had been. I asked again to be sure, and was assured that there would be no charges and that they only needed my credit card to put a security deposit down.
I dropped the car off at 3am two days later and flew home, only to find out that I had an additional $ 130 charge on my card the following week. When I called to inquire as to why, I was told the following:
1) I was charged $ 13 for gas, despite having filled the car up only 100 yards from the rental car lot. When I disputed it, they told me it was because no one was there to take my gas receipt at 3am so they couldn’t be sure the car was full. RIDICULOUS! They later agreed to waive this charge.
2) I was charged $ 114 for purchasing ALL of the possible rental car coverage (3 different types of coverage!) Now, I concede, I should have read the 10-​page contract in full rather than taking the guy at his word, but I was in a hurry and didn’t read through it line by line.
3) «You signed the contract, so I don’t have to do anything to help you» — The exact words from the first of several customer service reps I spoke with, followed by «No, you can’t talk to my manager, but you can hang up if you want.» I’ll spare you the details here because the customer service call was not specific to this location, just a preview of the atrocious standard I now know to expect from this joke of an organization.
Overall, it was a terrible experience and I will NEVER rent from Dollar again.

Got the midsize car we booked. No line to get car. However once you get the car there is no service. You scan a barcode to check out. Our fuel level was already a ¼ tank less but there’s no one to tell. We return the car with ¹⁄₈ tank missing and they charge us for 2 gallons!

Booked a car online for $ 77 for the weekend. Turned in the car on Sunday as planned. Dollar didn’t close out my receipt and I was charged an additional $ 100 for Monday and $ 100 for Tuesday, plus the original hold they put on my card for $ 350.
I called customer service and was transferred back and forth 5 times, with no one that could help me. I finally called the airport location and left a message for the manager. I’m waiting for a response. Will update when I receive one.
Finally spoke to Eric, who took care of all of the extra charges. I’m glad someone knows what to do around there.

I wish they allowed you to give a ZERO star rating cause honestly they don’t deserve even One star…
Booked my reservation a few days before my trip. Put the reservation in my fathers name because he was using his card however he would not be driving. When picking up the vehicle the cashier communicated adding two drivers would be an extra $ 13 per driver… In my head $ 26 was not bad at all. I also asked if since the card holder would not be driving can one of the two additional a take his place… At first the cashier said no but later in the ringing up processes said he figured out a way so only one $ 13 charge would occur.
Now the next day when I pulled the receipt out a second receipt fell out from from the center of the paper work the cashier had handed me… All of a sudden the receipt reflected $ 600 which was $ 200 more than the original booking fee. After reviewing I realized the cashier still charged for 2 additional drivers and it was $ 13 per day!!! I immediately went to contact them…
Since no direct number could be found I had to call customer service, FYI it’s out sourced through the phillipines! I had to call 6 different times and each person I spoke to was not only unhelpful but flat out rude! I’m not sure how they consider them customer service reps if they have ZERO customer service!!!
Finally I’m transferred to the actual Kansas City int. Airport counter and was connected to another rude employee that basically was telling me this was all my fault and I should of checked the receipt before leaving… Had the «actual receipt» been handed directly to me and not stuffed I between a receipt with the charges I thought we were paying I would have said something before leaving. All the rude employee could tell me was I had to drive the 45 minutes there while I’m on vacation to take care of this when their employee messed up and flat out lied to me and my dad. Not to mention the 45 minutes back to my location.
BASICALLY DO NOT RENT FROM THIS LOCATION! I have never received such bad customer service from not only their customer service employees but also the actual counter employees. They will charge you for any little thing they possibly can and lie straight to your face while doing it! I will definitely be following this up to their corporate office as no one should be treated this way when purchasing a service!!!

We used credit card rewards to book our car, which was supposed to be free. When picking up the car, they tried to charge us $ 110 for insurance type stuff. After clarifying numerous times if it was mandatory, in which the employee stated it WAS, we were charged a «minimum» $ 80 for insurance, which we didn’t need. We discovered later 4 – 5 other people that were NOT charged this, so basically we were lied to by the employee «helping» us. We called to try to complain and see if we could get our money back, but of course, we couldn’t do anything over the phone and were told we had to go in in person. I can see from other reviews that we aren’t the only people this has happened to. The price may appear to be cheap, but Just know you’ll probably get scammed into paying just as much as you would have paid for a car anyways! We will not be renting from them again in the future and will certainly be warning family and friends to stay away as well.

DO NOT RENT FROM HERE!
I learned my lesson the hard way. I’m typically loyal to another rental company, but the price Dollar had advertised online was too good to pass up. I should have known better.
This is the worst car rental company I have ever seen. The girl at the front desk was rude, unhelpful, and very very very motivated to upsale everything.
I booked online, and when I showed up to pickup my car, the level of car I reserved wasn’t available. Typically in a circumstance like that car rental agencies will off you an upgrade at no charge. Not here! The girl working the desk said «you can pay 2x the amount or go somewhere else.» Given that I just had a 5 hour flight with toddlers, and waited 30 minutes in line, I decided to bit my tongue and stay. I didn’t have the time or patience to go wait in line somewhere else.
I was victim of the classic bait and switch.
Customer service was unacceptable at best. Service is aweful. If you like up charges rent from here. stay away!

Worst car rental experience I’ve ever had. Perhaps I should’ve known the tricks they pull, but I didn’t. I booked the car online on a third-​party website and chose an insurance package that would cost me $ 18. When I picked up the car, the employee at the desk asked my husband if he wanted full coverage. He said «sure» thinking he was just confirming what I’d already purchased. There was no talk of price or what that involved.
Coming back it ended up costing us 3 times the total cost of the car for the insurance alone.
My initial receipt online said my rental would cost me $ 40 for a 2 day rental and in the end because they tacked on the most ridiculous insurance package ever we ended up paying over $ 200. We complained to the person at the desk when we came back and called and basically were told we were screwed. Thanks Dollar, I will never rent from you again, but at least you taught me what scams to be aware of in the future.

Quick, and if you’re accustomed to the up-​sell games you’ll do just fine. They’ll tell you the parking spot of your rental and you just walk out, then scan your way out of the parking lot.
The car I rented was in good shape, but seeing that it is essentially self-​service outside; I’d recommend doing a walk around of the vehicle to check for damage.
I was confused when I pulled back in to return the car, as there wasn’t anyone around to accept it and there was just a line of parked — running cars sitting there. I sat there for a couple minutes before an employee came by. He didn’t say anything to me, so I had to ask if there was anything else I needed to do.
$ 6 a day for an economy car was awesome (booked via Hotwire), of course with taxes and «fees», it was about $ 25 a day.

DO NOT USE THIS SERVICE –worst experience ever. Pay attention!!! They do not listen to what you say and continue to UP CHARGE you. Early morning arrival during holiday –tough time anyway and they were disorganize and we were the only customers. Used website to search «LOWEST» price. We did the prepay option to save (that is a joke) and then ended up charging us double that amount for up charges and we were dumb enough to sign and go without reading carefully. DO NOT TRUST them to listen to what you are saying. I said at least three times (every time he asked if we wanted something) that we did not want anything but what we pre paid for. Once you sign –deal is done and you pay!

The staff was all very friendly. My first time here renting a car. I was in town to watch the Giants win the World Series

Please heed these reviews and don’t go here. Whoever the manager is does not know the meaning of customer service. African american female who refused to give us her name but is evidently called ‘ms. Gorgeous’ by staff and wouldn’t even apologize for our troubles or give any helpful info whatsoever. Didn’t care one bit about us and although my husband was so respectful and calm with her, she may as well have slapped him in the face with the attitude she gave. Our car had unbalanced tires. A leaky trunk which during a typical downpour got everything wet in the trunk. No floor mats and the floor had annoying hooks that got in the way of your feet all the time. Save yourself the trouble and go somewhere else. At least the sound system was nice.

Great experience — Keith was friendly, helpful, and asked all the right questions to recommend the best options for our situation. He also helped us upgrade at minimal extra cost. Highly recommended

I went to this place. I got a car. It was in good condition. It got me from A to B.
But my problem was with the return. I had an early flight, and when I returned the car, no one was there. There was a sign that said to put the key and the papers in the box and that a receipt would be mailed. I did that. But I never got a receipt.
I went online thinking that I could get a receipt, but their website has no provision for obtaining a receipt online. I can’t get reimbursed with a receipt. What type of business are these people running?
I’ll never go to Dollar again.

The worst service in the history of car rental services. They appear to actually go out of their way to make your experience as painful as possible. I seriously believe «masochist» is a requirement to be hired by their «customer service».
If you enjoy pain and suffering and love being treated as an insect on a bootheel, by all means try this company. Otherwise, I’d suggest hitchhiking before I’d recommend this place to anyone.

They misrepresented themselves several times. We were never told and it was never disclosed beforehand that you have to pay for a second driver. They continuously tried to upsell us on services we told them repeatedly we didn’t need. The guy that got us our car on day one had no idea how to operate it when we asked for assistance and when we returned it, they ignored it. Sadly, this is about the worst service from any company we’ve ever received. Buyer beware!

The price I paid was 3 times the reservation price. I got hit with a $ 25/​day underage driver’s fee, which is understandable, but considering they knew how old I was when I made the reservation, the fact they didn’t include this fee in the quote is deceitful, plain and simple. I also asked for collision insurance, which was another fee not included in the reservation despite having asked for it beforehand. Once all was said and done, I didn’t end up saving anything over the «non-​budget» rental companies. Given they provide me the true price up front, I would much deal with them than Dollar.
Also, when I declined the GPS, I was given a snarky rebut concerning my navigational abilities. Sorry if everyone has smartphones nowadays…

I reserved a vehicle. When I got there to pick up my reservation the woman at the desk offered me an upgrade for an additional $ 3.00. I accepted. I left in the car and a little later checked my receipt. Upon close review I saw that the upgrade was an additional $ 18.00 per day on top of my other rental rate. I had to attend my business meeting so I attended and returned the car the same day explaining that I did not want the upgrade and that the price was misquoted. They refused to adjust it and on top of that charged another :
$ 15.00 for my early return. I went to enterprise and got a car for the rest of my stay.

Disappointing — the check in process took way longer than it should have and i felt like I was talking with a robot.
The worst part was that they were suppose to be open until 10PM, but when we arrived at 8:30PM to drop the car off — no one was around. It took us a while to find the drop off box.
The positives — good price and decent car.