FedEx Ship Center

I came here to pick up a package. This place was easy to find as it was close by I-​435. Parking was plentiful when I came after 6pm on a Thursday. The staff were friendly and nice. They left me a voice-​mail to come anytime after 6pm; however, the package wasn’t there yet. I decided to wait for my package since I didn’t want to go home and drive back down. I waited for maybe twenty minutes before the package came and signed for it. This place closed at 8pm and I thought this place was okay.

The worst. Arrogant, incompetent staff. Was told that I HAD to pick up delivery could not be sent by truck only to come all the way over here at 8am and be told it was on a truck! Only to find out three hours later that it WASN’T on a truck after all but at the distro center the entire time.
When I asked the brain dead idiot (after driving AGAIN to FedEx) why he would tell me it’s on the truck when it wasn’t his response: «somebody at FedEx screwed up.» The only screw up was his mother keeping the baby.
#upsonly #fufedex

Door tag placed on my front door at 3:17pm Thursday even though I was home, near the door and doorbell but heard neither a knock nor a ring. Rearrange my day for Friday delivery which also inconvenienced a friend who had planned to take me shopping. Waited all day Friday without any attempt to deliver as door tag promised. Finally called at 5:45pm only to find the door tag was left in error and the package was left at the intended destination on Thursday. So why didn’t the driver come back and remove the door tag or leave a note about the error? Very inconsiderate! Wasted the day for me and my friend. Have had FedEx woes in the past and that’s why I switched to UPS. My friends and family have, too.

Christmas Eve, we get the dreaded sticky note indicating that a package delivery was attempted but unsuccessful. After a little though we realized it was my son’s new iPhone which I knew he’d be ridiculously happy to get before the next time we’d be able to pick it up after Christmas.
So we jumped in the car and drove. I’d seen the FedEx distribution facility on Front St. but didn’t know there was an office where you could drop off and pick up packages — certainly makes sense though.
My wife was driving and I forgot my driver’s license. I took the door sticky thing to the desk and they asked for my ID.
um. I forgot it?
He was pretty curt but I get it. It was a long holiday and this was literally the last hour. He hung with me though and we realized my wife’s name was on the delivery and she HAD her license. Crisis averted. We got the phone, exchanged some well wishes and we were on our way.
The overall experience was a little dramatic though. I am hoping their attitudes were because of the holiday stress but they were over-​sharing about someone who had been calling. Apparently both staff members had talked to this person and were comparing notes — and being really unkind about their personal opinions. It was awkward.

The lay out is horrible. I have only been in twice to send a package and since there is maybe 10 feet from the entrance to the front counter, when there are more that three people waiting for help everyone seems to end up crowding the door. There is no way you cant actually form a descent line. The place is pretty plain and bare, there aren’t any displays or anything so it feels dingy and old. They have three tables/​stations for you to package and fill out the forms, one chair and one trash can. There are NEVER any pens or pencils to help fill out the forms, so make sure you take your own.
The first person who helped me was nice but that’s all i remember, this second time I was helped by Curtis. He was really fantastic. Very polite and helpful. I needed to ship something that didn’t really fit well in their standard boxes so he helped me cut out one of their existing boxes to fit, wrapped my item and taped the box. He was completely pleasant the whole time, a really great employee.
I use this location because any UPS ones are too far and the post office is usually closed by the time I get off work, prices are ok.
(one star for location, two stars for Curtis!)