Hansen Mechanical

We have been dealing with no AC since August. They came out and said the unit needed to be replaced at a cost of $ 300 out of pocket after the warranty company paid. Waited to get it installed and it worked for a little bit then froze up. Same problem the original unit had. When I called the lady who answered the phones insinuated it was the filter, however the tech never put the filter back in it because this unit has no place to put a filter in. The tech came back out and had to order another part, more waiting in the heat. Replaced the part and now the compressor kept shutting down, called the warranty company instead of dealing with their lady. Came back out adjusted something. Still not working. Had to call warranty company again. This time they sent out a different company for second opinion, they say it’s the wrong kind of coil that Hansen installed because this is a mobile home so it needs special coil. Warranty company was advised and they called Hansen with no response. Called again twice yesterday with no response. We are going to have to get someone else to fix this and replace what Hansen messed up. The tech was always nice but that doesn’t help when you have no AC in this heat.

Again, ‘several’ calls meaning two:
1^st was inquiring the specifics about the $ 575 out of pocket expenses to fix what the warranty ‘covered’. Questions included 1) Why are we being charged freon again when Hansen just came out two months ago to fix the leak, a fix that did not hold and let the freon continue to leak. The tech at that original time indicated if this bandaid fix did not work, the warranty would cover to replace the unit and refund us for the freon. Yet we were quoted another $ 400 out of pocket for freon.
2) Why did we need a new pad?
3) Why did we need a longer whip?
4) Should we decide to have you complete the repairs covered by our warranty, when can you complete the work? The warranty indicated I should call Hansen directly to schedule repairs, but receptionist indicated I needed to go through the warranty. I did express my frustration in the differing direction between the two companies as I am not familiar with the process.
No strong arming involved here folks, just trying to be a knowledgeable customer.
The 2^nd call placed to Hansen for additional follow up questions was placed after I consulted with 3 other HVAC companies. All three independent companies indicated that 90% of the time a compressor fails, as mine did, that the coil inside the home has a leak. If you only replace the outside compressor, the problem will continue to occur and burn through another compressor. Pretty silly to do this repair if you ask me, but I also understand that this is all the warranty approved.
I called Hansen to determine 1) If I have them replace the compressor, would they then test the inside coil for leaks? 2) If a leak was found, would this be another warranty claim and service call or could it be paired with the same claim? However I did not get to finish asking my questions because the unprofessional and incompetent lady on the other end of the line started berating me, yelling that the tech checked the coil and it was not leaking. I then corrected her, the tech did in fact it not test the coil for leaks as that would require him to enter the home. He did not enter the home. Not being able to handle speaking with a somewhat knowledgeable customer, she yelled at me they have been in business for 20 years (no doubt in spite of her employment with the company), how dare I question their expertise, and hung up on me.
Thank you, Hansen, for a comical and completely fabricated story of events. I do enjoy a good laugh.
Again readers, choose them at your own risk. If you can work with them without ever having to call and speak with this lady, maybe you can have a decent experience. But remember, you are hiring a company to complete a service, a service you cannot return. Any company that blatantly lies to support disrespecting and hanging up on customers, I would recommend you not hiring. Call me crazy.

By far the worst company I have worked with. Service was poor, workers could not keep appointments on time. After six visits, our AC system was still not fixed, and another carrier had to service it. All work that was completed by Hansen had to be scrapped and redone. Beware of the receptionist not returning phone calls and being rude. Expect them to contact you through text messaging. So unprofessional.

I have been dealing with Hansen Mechanical for almost a week trying to chase down an AC problem in our new home. They are easy to work with and very helpful on the phone. I would recommend them.

Family and I spent 3 days in +90 KC heat when we found out they canceled our confirmed appointment for no reason. When trying to reschedule they were very rude. We will not be using them in the future. Best of luck.

Great company. I love how it is family run and oriented. I have a contract through American Home Shield (dealing with them is another disaster) but dealing with Hansen Mechanical was much better. Raky and Matt were very helpful and cared about our comfort. They worked fast and explained everything they were doing and answered my questions. Thanks Hansen!

Hansen Mechanical has done several jobs at our house including fixing the furnace, installing a new thermostat, and annual maintenance on the systems. Their work is excellent, and prices are very reasonable. I highly recommend them.