Jiffy Lube

I understand that employees have to try and up-​sell you on every single item they possibly can, but its really annoying. I know what my car needs and most of what they suggest isn’t necessary. As long as you don’t opt for other services, this place is quick and cheap… albeit pretty dirty and uncomfortable.
My biggest complaint is that one time they rang up someone else using my paperwork. That person paid and walked away with my personal information printed on their paperwork. To rectify this in the system, they proceeded to ring me up for the other customer’s bill (since it was the same price). I then got all of their personal information… including license plate, name, address, phone number, etc. This was pretty shady. I was upset with the way they handled it and that they didn’t seem concerned with the sharing of data. I won’t be going back.

It might be busy on a Sunday afternoon. Maybe they’re understaffed or their staff just isn’t up to par, but whatever their excuse is, I don’t want to wait over an hour for an oil change. If you don’t want to either, you should probably not come here.

I stopped up to see if I could get some air in my tires and the guy was more than happy to help me fill it up. He checked and saw that my other fluids were in good shape and I was in good condition to continue driving. I appreciate that they were professional and easy-​going and not selling me anything but honestly looking to help me out. That much it’s appreciated.

The technician I worked with, Phil, was extremely polite and explained everything to me, without recommending a bunch of extra stuff. I’m not very knowledgable about cars, so I liked that he was just very honest and straightforward. He even told me to google ‘Jiffy Lube coupons’ and I found one for $ 10 off– that’s what I call great customer service.
This place is easy to find, and the entrance is easily accessible. The waiting room has a restroom, a coffee pot, a soda vending machine, a TV, a decent magazine selection, and some seriously comfortable chairs– such a nice surprise.
My only complaint is that I was told my service would take about an hour, and it actually took just over 2 hours.
I will return here for sure.

Anytime an oil change place sells u a $ 60 oil change with the promise to top off your liquids for the next 5 months you expect them to deliver! Not here, brought it in last week, was told I only needed washer fluid, then the next day my oil light came on, my poor car was bone dry! I’m back in today to see if they rectify the situation. The only reason I gave it 2 stars is bc last time I came in they were pretty fast with the oil change and didn’t pressure me in to buying anything else.

I have used several jiffy lubes locations. I came here Friday and Saturday and they told me I would have to come back. Today is Monday and again they tell me I need to come back. I told them I need an oil change now !! So let’s see how long this takes. Some of the workers have great customer service, others need some schooling on how to treat customers !! Melich will lie to your face !! Phil is always courteous and smiling.

2 Stars is a little low here.
I will agree with the intake process being slow and somewhat unorganized or they have their own system.
Came in a little after 7am. 2^nd car there. They were already working on another vehicle. I followed their entrance directions and got out.
The key here is just wait in the waiting room until they bring up your car. They do not discuss services until your car is on deck. I can see advantages and disadvantages. FYI… I did not experience it, but I know the floors can be greasy in auto garages and usually they dont allow people to walk through them. But this set up is different. Just walk slow and light on your steps.
The service was fantastic. Phil was kind and you know he could go off on you because hes a big dude and you know hes one of those people who dont take shit. But he is courteous and respectful. He knows what his job is and its to inform you and sell you of things that need fixing in relation to services they provide. It is a little pricey, but you know what… If youre lacking and cannot replace your cabin filter and theres a dead mouse in there… Time to change it. *NOT ME*
I was the GM for a Sears Auto Center for some years… The typical time you want for an oil change is 30 min. That sometimes is just not possible. All the additional checks and services they provide… Like washing windows, vaccuming your car, checking all your fluids. Plus dealing with cars coming in and going out. Possibly with a 3 person crew… Its a strain.
*I suggest you allot an hour or so to just sit and let them do their job. If you rush them, they will do a rushed job*
I will be checking my oil levels monthly to see if I am losing oil. The first oil change saw no significant drop in oil with the high mileage. *Key sign they actually put high mileage in an older vehicle* Second time bringing the car here and its been painless. I need to buy tools after moving here with nothing. Then I can obviously do it for cheaper and myself, but in lieu… Jiffy Lube is close, a little expensive, but pretty close to being worth it.

I have had 2 good experiences at this Jiffy Lube location.
The oil change went smoothly and quickly in both of my experiences. I was in and out in less than 30 minutes and I made new friends in the waiting area during both visits. The staff was very kind and knowledgeable although, as a woman, I felt that I was possibly taken advantage of due to my limited auto knowledge. Both times I ended up paying over $ 100 when all I was wanting was an oil change. However, if you know what you need, it would be a very reasonably priced option. I was slightly disappointed in their vacuuming abilities. But c’mon, what mechanic is also a detail-​oriented vacuumer?!
I’d recommend it to anyone in the neighborhood.

There are so many places to get an oil change. This place should not be on your list because they are slow, sassy, expensive (cheapest oil change is $ 40 which says it includes a ton of things likes washing your windows, vacuuming your car, and checking your tire pressure but when I went, both times, they did NONE of those things yet still charged me full price). Also, no coffee in the lobby, just an empty coffee pot, the TV in waiting room is locked on the FOX NEWS channel, and the worst thing is they do not let you know what is going on. There is never anyone in the waiting room, so if you have a question about anything, you just have to wait for someone to stroll in. The single redeeming quality about this place is that it is open Sundays; which if you live in the midtown area, you know that’s a little hard to find. But (FOR THE LOVE OF GOD), don’t go here if you can help it. Troost Auto Care at 63^rd and Troost is open Saturdays, very quick and friendly, and (you download their coupon from their website
you can get $ 5 off an oil change, or you can go to Calvert’s on Main, also open Saturdays (
) you can get a $ 15 oil change. Just don’t go to Jiffy Lube, it’s a real raping.

Slow, as others have stated. Broke a lug nut off my car when rotating my tires. Left grease smeared all over my driver’s side door. Didn’t vacuum my floor mats or wash my windows as promised. Awful, I do not recommend.

I would not go to any Jiffy frickin Lube, they don’t care about their customers and they will ignore you when you complain. This goes for all Jiffy Lubes in the K.C. area. The last time I went to Jiffy frickin Lube, they didn’t tighten the radiator cap on my car and my engine almost overheated. I sent and e-​mail to their customer service, and they got back to me very quickly. Their district manager even called me to tell me that they would reimburse me the money I spent on my oil change and the anti-​freeze I had to put in my car. «Fine», I thought, and called the guy, he told me he was in a meeting and would call me back in five. Guess what, he never called me back. I called him, he never called me back. I sent more e-​mails, they responded with «thanks for the input.» THEN… I started to take my car to an actual auto garage, and after 5 months since my last visit to Jiffy frickin Lube, I was told that I had no air filter in my car. Jiffy frickin Lube never put it back in. (You know how they always try to sell you a new air filter every time you go, even though the last time you were there they put a new one in and forgot about it?) If you’re in K.C. midtown don’t go to the Jiffy frickin Lube on Rainbow BLVD. Please, go somewhere else.

I read Dan D.‘s review before I went here, so I was expecting that the oil change process here might be a little slow. It certainly was. I was probably here for about an hour to get my oil changed. There were only 4 cars in line and 2 technicians, so I’m not entirely sure why it took so long.
I guess there’s nothing «Jiffy» about this store, but it’ll suffice since the hours are decent and it’s close to where I live. They did make my filthy car have sparkling clean windows, so that’s a bonus.

Slow Slow and Slow that’s what I have to say about this location.
1 hour 15 minutes it took to get an oil change and tire rotation. Here’s the kicker I was the only person in the shop when I pulled in and there were 4 guys working in the garage.
I will go back because I know they can do better and the location is really easy to get in and out of.