Kansas City Power and Light

How could someone from KCP&L order 25 meals for take out and stiff the waitress? The woman in question was in Corner Café Feb 26 2015 …Self centered employees at this company truly reflect so many things wrong with Kansas City!

I have never been treated as poorly as I have by this company. I moved into the city, called to have service activated only to find that for the last two months the power was used with no account. Never mind that, I was told to fax in my lease which I did promptly. 3 days later they shut off my power, being extremely rude in the process, and after an hour on the phone with supervisors as far as I get is that I have to wait for a mystery department in a building that I cannot talk to or visit to complete the process. Meanwhile I’m sitting in an apartment in 94 degree heat with a refrigerator full of food going bad.
They couldn’t have bothered to check the «verification department» to see if there was a pending account on it, could they? I have never dealt with such a company with zero respect for a paying customer and absolutely no intention of working with them to solve issues. I didn’t even want a credit, I wanted to pay them. Unfortunately, they’re too concerned with their procedures to deal with a customer. No amount of monetary compensation can repay this insult from a company that I, unfortunately, must deal with.

STICKER SHOCK! Yes, of a GOOD KIND. Electric power is quite a bit cheaper than Boston.
Their customer service picks up right away on the phone and they are very friendly.
Why isn’t this a 5? Well, I called them to have my property’s address changed over to my name a few months back and they billed me at the correct address and assigned SOMEONE ELSE’s PROPERTY to me.
4 calls later, they have corrected the error and have credited me significantly. I appreciate the last.
Why’s it a 3? Cost, politeness of customer service (though some were inept as I had to call several times), and the credit.