This company goes further beyond expectations than any other I have seen. The humidifier on our unit was leaking, and flooded our basement with water. We called, and a technician(Ian, who cofounded the company) was at our home within an hour. Not only did he fix the problem, but he also discovered another problem that we were unaware of, and fixed it on site. I would recommend Pride to anyone in the KC area with any need for HVAC service or repairs.