Sabates Eye Centers

Horrible customer service on the phone. If you don’t care to have my service, I don’t care to be a part of your service. With so many eye clinics out there it’s not worth dealing with the attitude of someone who could care less how they treat you.

I am not from Kansas City, but I work out here. My LASIK procedure was performed in California. It is required that LASIK patients get examined pretty frequently following the procedure, so I was forced to get examined in KC. I came here for two LASIK followup exams, my one week appointment and my one month appointment. My LASIK provider in CA was nice enough to set up an appointment with Sabates Eye Centers by sending over my records and coordinating my first appointment.
At my first appointment, I was «greeted» by a horrendous young blond receptionist who snapped at me and said my appointment had been canceled. After showing her my appointment card she squeezed me in. The doctor was nice enough– Dr. Lyon, however, he did not impress me. He looked in my eyes with a bright light and said everything looked like it was healing very well.
I came back three weeks later for my one month follow up and saw Dr. Lyon again. Again, bright lights and you’re healing well. He did not examine me or test my vision like they typically do at eye exams, even when I said I noticed a slight blur when I went from looking at my phone to trying to read the time on my DVR. I was annoyed by this and learned later, after going back to my regular doctor in CA, that she ALWAYS tests vision at each appointment following the LASIK procedure. This is what really turned me off to SEC. Maybe if I had been a regular patient they’d be more invested in my eye health, but I think that’s being too generous.
My LASIK procedure covers all follow up exams for a year. SEC was supposed to coordinate with them to get the exams paid for. SEC insisted on taking my insurance card, even though this procedure is not covered by insurance because it’s an elective surgery. They charged my insurance for both my exams. And, they continue to send me bills for my copay despite having resolved the problem with my LASIK provider.
I feel like everyone here is incompetent, from the front desk staff, to the finance people, to the doctors, to the staff.
In addition to my own experience here being sub par, I overheard the staff complaining that no one enjoys working at this location because it is dirty and unkempt. Apparently the staff rotate between different centers. This system does not seem to be working for them.