Sabates Eye Centers

I’m happy that I’m not the only one who had a shitty experience here. Billi Wallace was hands down the WORST Doctor I’ve ever had to visit with. I was blind in one eye and scared I would never be able to see correctly again. I had been to four other doctors that could not help me.
She acted as if I was playing games with her when I said I was unable to see the chart items. She was rude and insinuated that I was pretending. I nearly lost it on this chick. I was afraid I was going to lose my job b/​c of all the time I’d taken off work for various doctor’s visits trying to find a resolution. I was afraid my entire life was altered due to this loss of vision.
I hope karma pays her a visit someday. Doctors are supposed to HELP, not stress them out and treat them like garbage.

Worst experience ever, horrible bed side manners, was extremely manipulating throughout the entire exam (never been so stressed during an eye exam). I know that internet postings can be subjective, however I felt strong to share how unprofessional the doctor was during an exam I had. If you need a specialist I strongly recommend not wasting the time or frustration dealing with this eye doctor.

Even thought I had talked to a representative from my insurance company first and pulled Sabates up on our network provider list — I couldn’t get an appointment scheduled. Whoever answered the phone, just kept answering me if I was sure my insurance would cover the exam.

What started as painful, frequent headaches last summer quickly morphed into a potentially frightening diagnosis. A routine eye exam (at a small vision shop in Oak Park Mall — stay away!!) revealed that my optic nerves were swollen, a condition caused only by the presence of a tumor or a condition called pseudotumor, in which tumor-​like symptoms occur but no physical tumor is present.
I was immediately sent to Sabates Eye Center for a follow-​up examination and MRI. I had absolutely no experience with vision centers or ophthalmologists prior to this event and arrived at Sabates scared out of my mind.
The doctors and nurses were not only friendly but incredibly reassuring as they dilated my eyes and further examined my optic nerves. I left with a prescription and a follow-​up appointment with one of Kansas City’s two neuro-​ophthalmologists, Dr. Billie Wallace, and I’ve been seeing her at the Barry Road location since.
Although Dr. Wallace put me through the ringer, test-​wise (complete with an MRI and spinal tap) she was thorough in her diagnosis, which ended up being pseudotumor. She has a friendly yet no-​nonsense attitude that lets you know she’s being truthful and up-​front without being rude or abrupt.
The nurse practitioners at Sabates are also wonderful. In fact, I randomly stopped by to see if they would print out my medical records for some insurance needs. Despite the fact that I had only had a handful of appointments over several months, all of the staff remembered me and immediately greeted me as I came in and were happy to comply with my request.
Dr. Wallace and everyone at Sabates Eye Center turned what could have been a horrific experience into one that ended positively, and for that I’m eternally grateful. Even if your eye needs are less severe than mine (and I hope they are!), I recommend Sabates Eye Center for exams or any sort of vision care. The center employs a fantastic group of people, and now I even look forward to my appointments so that I can catch up with everyone.