The Urgency Room

I am here right now. I have been here for over two hours. There were 3 people in front of me. I can here the staff outside the room laughing and having a good time. I can’t recommend this place if you do need urgent medical treatment. You would have better luck waiting for an actual appointment elsewhere.

Checked us in to see a Doctor for our daughter they let us sit there from from 6:57 pm to 7:47pm to tell us when the nurse caller her namd to see a doctor we had to pay 25% of the total bill to see a doctor. We have insurance that covers her medical the most we would ever owe is 20% of the adjusted bill after insurance makes all there deductions. Said this was a new procedure due to a software update. I would recommend going someplace else.

I had a great experience at The Urgency Room. I waited about 15 – 20 minutes after checking in and there were four people ahead of me. I checked with my insurance beforehand and their payment policy was very clear. The waiting room was nicely furnished, had drinks available, a play area for children, and a tv which was playing sporting events. After I was called back, I spent about five minutes with the nurse. Then about 1 – 2 minutes later, the doctor came in. He was very kind, straightforward, and helpful. All in all, I spent about 30 minutes there and received great care. I’d strongly recommend coming here whenever you are in need of an after hours or urgent care clinic.

I took my daughter here for a sore throat and ear pain. The staff was very friendly, professional, and thorough. They answered all my questions, and they were FANTASTIC with my little girl.
The front desk and atmosphere we’re inviting and the staff at the front desk were cordial. It was packed when we showed up (eighth as the doors were opening). They were able to clear the front room effectively and efficiently. I don’t know if everyone had the same pleasant experience we had, but they certainly had a quick one.

I have been to The Urgency Room by KCI on Ambassador Dr. too many times to count or remember. I always walk away amazed at one thing or another that has once again set them apart as amazing. They’re accurate, thorough, kind, compassionate, and they listen. This is the one place I know will do what is needed, with care and kindness. Yesterday, the doctor (Randy Miller) gave me his cell phone number and took mine. Then he called to check — twice! It was the first time we’d seen him. Once again I’m amazed by The Urgency Room staff. Most of the time there is little wait, and they always offer you a drink in the waiting room. The entire staff is wonderful from the front desk to the nurses to the doctors. My family and I have been there for everything from broken bones to school physicals to infections. We’ve always received top care and I highly recommend! (Because of our experiences here I switched our primary care not too long ago to Dr. James Day, who is also at Mosaic in Parkville and Smithville.)

Fast, clean and very professional. In and out with medication in no time. I don’t plan on becoming the duchess of this business though.

Fast, extremely competent & caring MDs & staff! Best waiting room anywhere, except they didn’t make me wait more than 2 minutes. Billing, treatment, care were all handled perfectly.

I have been very pleased with this office. I don’t have a regular doctor so I never know what to do when I get sick. Now I have an answer! We have never waited more than 15 minutes for the doctor and we have never made an appointment. Plus they have refreshments in the lobby while you wait!

I’m not sure what the person above was talking about… the prompt, professional attention I received from all staff was courteous and I didn’t feel like a number. Dr. Mike was a tremendous help to me in my Rx crisis today. I would highly recommend. He really took the time to get to know me and was very personable. Beautiful, new facility that looks more like an upscale hotel lobby than a stuffy Dr.‘s office.

This facility is very misleading. At first I thought this was going to go well, and I admit that the Urgency Room does have a nice atmosphere and good amenities, and the nurses and front desk personnel were very nice. I was told UP FRONT that my visit would only cost me $ 15. I wanted to make sure I wasn’t going to have to pay more, and that’s why I asked questions. Later, I get a bill for $ 145 because they filed it as an outpatient visit rather than a doctor’s visit. I did NOT receive outpatient care from this facility! What I did receive was a wham, bam, thank you ma’am doctor visit with a doctor that had no manners, then I waited thirty minutes to receive my meds. My meds didn’t help my sinus infection, and I still have a cold three weeks later. I would never go back here again. When I spoke to the billing department, they told me that it’s my responsibility to know what my deductible is. How was I supposed to know what they would bill the visit under, if they told me that it would be billed as a regular visit at $ 15? I wondered because it was an Urgent Care facility, but when the person at the front desk assures you of how it will be billed, you listen to them. I’m not psychic. Don’t waste your time at this facility — you’ll get a big bill, no help, and a big headache later. They did give me a refund for the visit, but this was after I threatened to post reviews like this one online, and I had to talk to three people, over several hours, none of which was the man below who says he is the owner, and who blames me on not knowing my insurance coverage. In fact, I do understand how my insurance is billed, but when someone assures me that my visit will be $ 15 specifically, and informs me that the visit will be billed as a regular doctor’s visit, I tend to listen to what they are saying, which is not at all my fault! I was not aware of the owner’s cell phone number, which was not on my invoice or marked as «owner’s phone number, call for billing disputes» or anything similar. I would have not known to call him, and he did not call me personally, and yet again, The Urgency Room expects me to be psychic. How quaint.

Doesn’t get any better than this for an urgent care center! Not only are the doctors and staff incredibly helpful and very knowledgeable, they also have stellar bedside manner. I am considering going here for all of my health care needs. The office is amazing and you don’t feel like you’re visiting a doctor at all. A+++++++++++++++++ Highly recommend.