US Post Office

Ok, location. Convenient for this part of town. Can’t really say anything negative or overly positive either.

So, my complaint of the season… SO irritated right now.
I ordered a few special things for my kids for Easter from PA. My Mom and sister mailed them out at a ridiculous cost of nearly $ 20. Ok. fine, as long as its here. I can deal with that. However today, when the box arrives the mailman tells me I owe $ 18.95 in an over size fee. WHAT??? I say. umm. no I do most certainly not owe anything else. So, he won’t let me have my package and I have to go to the post office to get it.
Home with sick kids, I pull up the online pricing which for printing postage at HOME (this big option the post office offers to save money) its $ 18.78 or to go to the post office and get it, the cost is $ 34.30. I take a copy of my Mom’s receipt, and the print out from their website.
They go get my box with a overage charge of $ 18.95 on it (Which Math says that that plus what my Mom already paid was about $ 38.) and the clerk puts it on the scale and measures it telling me yes, the cost would be $ 32 not what we paid.
I say, now. this was mailed from home. What is the cost to mail from home? I assume that is the cost if it was mailed from you. another very rude woman who is always there and ALWAYS rude says, we don’t have access to that information of the mailed from home fee and proceeds to take my box away when I refuse to pay the difference.
I say, HOW can you charge me a higher fee equivalent to the in post office fee, after we used the at home printing/​pre paid postage? That is ridiculous, never mind that the $ 32 total cost she tells me is neither the $ 18.95 additional to my original fee that is marked on the box, nor the $ 34.30 in post office on their website. She proceeds to THROW my box! THROW MY BOX! Off to the side.
At this point I lose it, which is impressive for my usually exceptionally (publicly) polite and overly accommodating self. Needless to say, in front of 20 ppl In line I tell not to dare toss my box and if she broke anything I will be livid. And I asked for her supervisor. After bickering back and forth with this jack ass of a woman, in front of the very meek supervisor who finally just says to give me my box but isn’t willing to go to bat for me in front of her hostile idiotic employee…
And do you know as I walk away the ignorant woman at 78^th/​Washington KANSAS CITY KS post office has the nerve to yell at me that I am wrong? Whoa lady. you do not know when to shut your mouth. So I proceed to loudly announce just what an idiot she is in front of each and every person in line. And I feel pretty good about that. Karma be darned I was at the end of my already short rope .
Moral is. if you have a package to mail, even if its more. GO TO UPS!
Apparently Math, manners, and customer service are not things used within the USPS. Ya’ll can do the math for me. double check. but 15 801 to 66 109 for a 14×14×14 box that only weighs 7.9 lbs neither comes up to $ 38 nor $ 32 and if you plan to use the post office for shipping. watch out. They are trying to make money by ripping off children’s Easter gifts to guilt you into paying more.
And you know what??? The worst feeling is knowing there is NOTHING you can do about it. That woman will never get reprimanded, and the post office won’t even take your complaints or care. She was completely and utterly wrong and didn’t care what I said, she would NOT listen, she was only interested in getting me out the door and being right.