West Elm

We entered the West Elm and were initially approached by Zahaira, who was very helpful. She printed info for us, gave us swatches, offered to show us a video of her favorite couch, was patient and attentive and did not pressure us.
Our sofa sectional requirements are specific since both my hubby and are not tall people (I’m 5′ 3″) so the seat depth absolutely had to be comfortable for both of us. The majority of sofas we’ve shopped are way too deep and won’t support our backs properly. She pointed out a couple couches that we really liked, then when I asked her if there was anything else she thought we should take a look at, she raved about the Tillary.
To be perfectly candid, I had dismissed this piece since it appeared too low at first glance. However, once I was introduced to it, I simply fell in love with the versatility of this 8 piece sectional. It was beautiful, comfortable, functional, easy to move around and separate, could turn into a guest bed, and the back cushions can be moved forward to decrease the seat depth to fit me!!! (Say WHAT???)
See the West Elm video (TRT 1:35) by the designer:
Sure, I’m a little concerned about taller friends who may push back on the sofa when they recline, but that’s an almost non-​issue for our family room, as we intend to have one of the sofa beds placed against a wall. We imagine it will look perfect; it’s low back cushion design won’t block the windows along that wall. Also, our last sofa was way too deep for us. Period. (Our guests were always comfortable, but WE weren’t and it is foolish to make that choice again.)
We went back three times to check it out after shopping around (we lounged on the floor model for a LONG time) and after comparing, nothing came close to the package offering of the Tillary Modular. So we went back to seal the deal just before the store’s sofa sale ended. Krista & Michael helped us finish the purchase and and were also very gracious. Since we stacked the available discounts: store’s sofa sale (15% off) plus the moving discount (15% off) and opened a West Elm credit line (same as cash for 12 months option) our irritation with the steep 10% shipping fees was soothed. We chose a custom color fabric which will take 10 – 12 weeks… we can hardly wait!

I really love West Elm and their quality of furniture and/​or kitchenware. I have always chosen them over any furnishing stores because of their commitment to unique craftsmanship and quality.
Quick resolve with an issue on a recent complaint. Their customer service through email and phone was top notch. I will continue to shop there and recommend their products.

I have loved West Elm for years and was so excited to hear it was returning to KC. I have been in three times looking to make big purchases… unfortunately I have never been greeted and or spoken to by an employee… so I order online. I was disappointed to say the least with the staff. The last time I was in there were only a handful of customers and still no one greeted or inquired about my visit. I guess I’ll just be using this to see preview what I order online.

Its sort of like a long time friend that moved a way has moved back to town. I was excited when WestElm first moved into KC, and was disappointed when they suddenly turned around and skipped town with almost no notice. Kicking me back to the curb leaving us to an on-​line only relationship. So was thrilled when they mended the error of their ways and were not only returning, but were going to be MUCH closer to me than before.
If you are not familiar with them think Crate and Barrel but with more of a focus on trendy contemporary design. Their prices tend to be a tad higher, but for VERY good reason. Their products tend to MUCH higher quality. The designs are starting to lean a tad to hipsterish to me, but that is likely because I am becoming a old fart and am no longer their exact target demographic. Stop by and take a look around. See if their items fit your tastes. I have been very happy with most of my purchases.