Boot Barn

Go somewhere else. Someone walked off with my shoes while trying on boots.
Staff really didn’t care, spent some time looking then shrugged their shoulders as if to say sorry and don’t care.
Only after asking them to make it right did they offer me a 10% discount on the boots I was trying on — the shoes that were taken were worth far more than their 10% discount.
Walked out, no one tried to stop me or apologize.
Plenty of places to get boots — give your business to a store that cares about their customers!

Horrible customer service. Will never shop here again. Took 30 minutes to do simple return. I would have gotten another pair but the employees were so clueless. My husband spent 700 dollars on a pair of boots, wish I could return them! Manager finally returned my boots but complained, «she was going to get a write up» huh? It’s 2016– boots never been worn! It’s not that difficult!

Visited this store today and the experience was AMAZING! As soon as we walked in we were greeted, and while browsing at boots I was offered assistance by several staff. John was very patient and EXTREMELY knowledgable. I could tell that he actually cared about helping me select the boots that were just right for me. The girls at the register were also very sweet. Great customer service all around! I will definitely be back!

I had the best experience! I’m born and raised in Houston and know absolutely nothing about boots — sad, I know. I went into Boot Barn completely unsure of what I wanted and left feeling comfortable about my purchase — not to mention I’m now schooled in boots. James assisted me from the brand of boots to suggesting a matching belt. Everyone in the store was so friendly and easy to talk to. My boots match my belt that match my new Yeti! Yes, they carry Yeti, too. I’m all ready for the rodeo! Thanks Boot Barn — I’ll be back with my coupon in hand!

I didn’t catch the blonde ladies name helping me with the boots but I will call her the Boot Angel. The boot selection is a little overwhelming and be prepared to break your budget because you will find a pair of boots you cant walk away from, the staff is the best and did an excellent job finding my size and making sure they were comfortable on me… I would say the boot angel was more concerned than I was about them being comfortable on me. Like someone else said… I walked in with a $ 100 budget and spent over $ 200. I’m not even mad because I love my new boots!

Awesome Store !!! Super Staff !!!
I’m not a shopper & I just made my 3^rd purchase
My budget for boots was $ 100. Haha… I walked out with a beautiful $ 250 pair of Ariat Nighthawks.
This store just dazzles you from the time you walk in… The smell, the organization & a super staff. Everyone is so friendly, I feel like I am in a country town… And everyone is sincere.
Who ever is staffing … GREAT JOB !!
I could have bought anywhere … And I did shop around everywhere … BUT THIS PLACE TAKES THE CAKE !!
My pleasure to OVER SPEND here !!
Love the boots !!! Love the shirt !!!
Love the energy stones !!!
Just Love Boot Barn !!!

What an incredible experience thanks jacki

I needed a new pair of boots for a birthday party «hoedown» Since I didn’t feel like driving into Houston I chose to come here after it was recommended by a friend. This was my first time visiting and I wasn’t sure what to expect. I drove up and there was plenty of parking, I walked in and must say I was really pleasantly surprised. To the right of the store was the ladies section. Right off the bat I spotted a ton of cute clothes. Oh and they didn’t all scream cowgirl either, which for me is a really good thing! Not that it’s bad to scream cowgirl or anything (please refrain from sending me hate messages) I’m just NOT a true cowgirl kinda girl. I’m more of a city girl that prefers wearing my black pair of lizard or ostrich skin boots with a pair of jeans if we’re headed to the family ranch. So, anyway, I selected a few dresses and blouses. I then headed towards the back of the store where they have a ton of cowboys boots. I was amazed on how colorful a lot of the boots were. I was looking for a nice black pair but, I wasn’t able to find anything I liked. Their prices seemed to be a bit higher than other places I’ve been to. I’d say most of cuter ones averaged in the area of around $ 239 and up. All in all my experience was good & I’ll definitely be going back.

Before my recent visit to Boot Barn I had never owned a pair of cowboy/​western boots. I had never shopped for any either so therefore had no idea they came in such varieties. I had an idea of what I wanted so we decided to go shopping while in this area.
At Boot Barn I saw aisle after aisle with row upon row of boots. Tall boots, short boots, mid-​height boots, fancy boots, plain boots, leather, ostrich, lizard, man-​made material… you get the idea.
Boots are organized by size which is marked within the aisles. They are arranged in no particular order after that. Styles are mixed but I had no trouble zeroing in on the ones I liked.
Boots are best tried on. With the different toes (pointed, square, round) and shaft heights it’s best to try them on and walk around a bit to make sure the heel doesn’t flop up and down and the toe box isn’t pinching. Boot size can differ from shoe size, too, depending on the style and brand.
Employees offered help but I was fine on my own. I tried on different styles to see what would and wouldn’t work and no one rushed me or pushed any sale on me. At last I happened to see a pair and I knew these were THE boots. They had my size and the colors and detailing I wanted along with the toe type, shaft and heel heights.
My boots are more than worth the cost. They are well made, high quality and with proper care will last indefinitely. Plus, they are comfortable and look amazing with so many fashions. I’ve discovered that in Texas, boots can be a year round footwear if you choose and not just fall and winter wear.
The pleasant guy ringing up the purchase suggested a boot tree for my boots — a cedar wood adjustable insert that helps boots keep their shape and prevents the instep from collapsing. His reason was not just a selling point, it was sensible. If I’m paying that much for a good pair of boots, I’m going to want to take proper care of them.
They do carry a pretty big selection of clothing in western wear, denim and everyday casual. I found a cute maxi skirt with a tasteful patten of colors but when checking it over I saw a hole in it. A part of two panels was missed being sewn together when the serger was used. I found a few flaws on other items so do check before buying. It’s easy enough to sew where the serger missed but at the same time you want to buy items you feel were carefully made. The footwear, however, were all very well made.
I’m really pleased with my boots and I love them. If you’re wanting a nice pair of cowboy/​western boots then give Boot Barn a look. They have a style and make for most everyone.

As a boot virgin how would I know that this was not a good experience. I had called and asked if they carried women’s Corral, they did, only one size 6, but the best part is they had a little girl’s boot size 4.5 and it fit perfectly but who can just shop for only one pair of boots. Willie Nelson is going to see me in some awesome Lucchese boots, the place had poor selection for small sizes. Guess I will have to be buried in these boots, pricey at best, Neiman Marcus sounds better than Boot Barn.
Staff helpful, the tiny benches are not accommodating to more than two butts, that is two normal size butts and when you are trying to get boots on or off you need some wiggle room.
I had to ask for boot boxes and of course the check out person acted like that was odd, the cost of the boots should include the boxes, I did not ask for boot covers which most shoes that cost this much come with shoe covers. They did say I could bring the boots back as long as they were worn only on carpet.
Sad they had no sales or digital coupons, won’t be back, good to go for a long time. Nice men that waited on me. Happy Trails to you… Dale Evans here we come.

The location and parking are easy for me as I live in Katy. But, the selection was a bit pricier than I expected. Ended up buying my daughter’s cowboy boots here and they are fine. Selection of kid’s clothing was limited. Staff was very helpful.

Well, for a store that’s supposed to be cheaper than cavenders… lol they missed the mark on that. The staff was really friendly and helpful. The clothes were over priced and the boot selection was about half that of a cavenders. Id come here if I was given a gift card, but I won’t be coming back anytime soon for western wear.