Firestone Complete Auto Care

I took my car here because of the lifetime alignment. My car is lowered but not aggressively lowered where you get a leg workout getting in and out of the vehicle. Front and rear have been lowered only by an inch.
Reason I gave this place 3 stars is because they tried to up-​charge me and I use that term very loosely. They said they could no longer adjust the front camber of my car because I needed aftermarket camber arms for around $ 1600.00 wow can I even get a date first.
Little did they know that I had already bought aftermarket camber arms and rear camber arms for $ 380.00 with shipping from SPC tuners. I’m no mathematician but $ 1600.00 compared to $ 380.00 seems like a no brainer and the after market camber arms that were for $ 380.00 was the ones used by 80 percent of the people who own the same car as I do.
Firestone needs to know that not everyone is sucker with a lot of money. Remember screw the customer over, then customer remembers being screwed over.
Positive note is that staff is friendly, area is clean and kept well but don’t bother with the free wifi it sucks more than sprint connection.

I took my Toyota for a front tire replacement. They recommended ‘house brand’ tire so I assumed it was Firestone tires. Only i found out that they are very cheap ‘none brand’ tires after the installation. I hate these tires. They look horrible, very loud, and i get screaming noise when turning at low speeds.
They constantly tried to up sale, which i understand, but it was to the point where it was unacceptable. They included ‘hazard protection’ without telling me and i had to point it out to remove it.
The lady before me was complaining about the vibration after the tire change. I should have walked out of that place at that moment…
Oh well. i am stuck with those tires for 40,000 miles. i am going Costco next time.

5 STARS
Worth the drive, worth the wait!
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Make an appointment, because the quality of their service keeps this place buzzing.
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James, a Service Advisor, remarkably tends to your vehicle with utmost knowledge and he definitely will comfort you that cars are his ballgame and he’s the quarterback. The man knows what he’s talking about.
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Great experience, I recommend highly for preventive maintenance.
Thank’s James, Firestone is lucky to have this man !!
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Great service. My car was towed to this location following a coolant leak. The technician at the counter was very kind, polite, helpful, and thoughtful. He answered all my questions and did not see annoyed in the least. He was very professional and thorough. He called me the next day to tell me the issue with my car and what the cost would be. My car was ready in 24 hours.
The customer lobby is very clean, probably the cleanest I have seen of any auto repair shop. There was a television, magazines, clean seats, and a cold and hot beverage area.
If I have any issues in the future, I return to Firestone Complete Auto Care in Katy.

I have been taking my car here for years. They have always been honest with me and always very helpful.

When talking about something as serious as your car, it pays to pay a little more. I will NOT take my car anywhere else. I’ve been to numerous places in Katy for my car and Firestone is continuously the only place that’s reliable and honest. They are a little more expensive, but trust me, its beyond worth it. Anything they’ve ever fixed, has stayed that way. They always let me know what ALL is wrong, not just the immediate issue I go in about — and they’re honest. For instance, I came in for new tires one day after running over a pothole. They let me know my radiator was really old and about to crack. Not only did they tell me about an issue that is nowhere near the tires, but they actually showed me what they were seeing, not just forcing me to go off their word. Then gave me a great price on the repair. Also, I’m a delivery driver, so when something happens to my car while on a delivery, I HAVE to get it fixed right away or I lose my job. They have always gotten my repairs done asap to help me get back on the road, safely.
I highly recommend them to anyone who truly cares about their vehicle. Ask for Jon if possible, he is always prompt and honest. Can’t thank them enough for all their help.

Nice group of people to do business with for car care needs. Always do great work.
They always honor coupons. Coupons online for sbout every service they offer.