Harbor Freight Tools

I ordered and paid for my predator 22 hp v-​twin engine on July 4^th in store and got 25% off. I went back a week later to check when I could expect the engine to come in and the manager said he would call me later that day. He never did call. I returned to the store a couple of days later after no return call to check on the status and no one knew if it had even been ordered. This little game went on all the way up to today ⁷⁄₂₈. No one ever gave me a phone call or message. I went in today ⁷⁄₂₈ and asked the manager what was the status on my engine, he said the can not order it and would have to refund my money. He said I would have to go online and order the engine. I told him I would like a 25% off code so I can use it when I purchase the motor online since the one on July 4^th had expired. The manager said he could not do that. I was upset and asked for corporates phone number and he gave me the phone number to check on an order (how unprofessional of him). I eventually got a hold of someone and filed a complaint, they said they will get back to me. This whole run around had cost me time and money because I did not have my pressure wash rig up and running. I am very disappointed in the 0 communication and they waited almost a month to inform me that the motor could not be ordered. This was at the Katy Texas store and the manager I was dealing with was Frank.

I received a flyer in the mail, so I went, I saw and against my better judgement, I bought. All of their machines start with central so my 3 gal 100 psi compressor was made by central pnumatics. Absolute junk! Even at 39 bucks I felt cheated. It took 5 min to charge the tank up, and it had to recharge itself 3 times just to inflate a todlers bicycle tire. Returned it only to learn there is a 20% restock fee. So I announced that only 4 more people to return this one and it will be paid for. I guess that if you consistently win the razzies for tools and hardware, you have to be inventive on how you get or keep money because yall will never see another dime of mine.

my husband is a HUGE fan of this place.
he finds EVERYTHING he doesn’t need, all the time.
highly recommend this place :)

I have purchased many items from the various Harbor Freight tool stores in Houston area, but had a terrible experience at the Katy store recently. I was charged a price for an item which was 50% greater than the price shown on the shelf, and then when I asked why the price was inconsistent, I was told jibberish by the sales clerks who said it was an erroneous (old) tag. No offer for any help, no offer for making a price adjustment due to their error, it was 100% ‘my problem’? I’m not sure this is even consistent with state law. Buyer beware at the Katy Harbor Freight, the price on the shelf may not be the price you are charged, and short of returning the item, you are SOL as far as the zero customer service and focus shown by the workers at this location!

I am very happy to have the new store in the Katy area. I do a lot of volunteer work so this is a good place to buy one time use items. I would probably go elsewhere if I wanted to buy quality tools that would be built to last. The staff is nice and the store is always kept in pristine condition.

This was long overdue for Katy, they are finally here. They have been open for a while and I think this is my 2^nd or 3^rd time here. Its like a men’s Walmart for tools and equipment. If you get on their email list you will receive coupons that you can put to use. I used to have to drive down to Sugarland if I wanted to shop here before. I have purchased all types of tools, jacks and polishers from here at a good price and they seem to have good quality as they have lasted to this day. They carry almost anything you need to find in tools and accessories.
So if you need to get your tool fix on I suggest you check them out.

I have to say I’m a fan of Harbor Freight. If you come here expecting Craftsman or Snap-​on quality tools your are shopping at the wrong place. Yes, some of the tools are of low quality (Pittsburgh brand) but they are inexpensive and serve a purpose. That being said you can also find some real bargains.
I purchased a belt sander, drill press and buffer from Harbor Freight a few years ago and they are still working great. Most of the items here are about half the price that you would pay at Sears or one of the larger hardware stores.
Be sure to sign up for their emails, they will send you coupons once a week. Also check the Sunday paper as you will likely find a coupons for a free item, everything from gloves, tarps, flashlights, screwdrivers and tape measures.

I’ve been so excited to check out this place but was utterly disappointed with this poor excuse of a hardware store. The store is filled with old, junky looking, overpriced, off brand merchandise. It puts me in the mind of a dollar store of hardware minus the dollar store prices. It has an extremely scaled back in selection as well. I’ll stick to Home Depot and Lowes.