CVS pharmacy

The folks here are super friendly as a rule, but I sadly experienced how inept they become once their computers stop working.
I went to the doctor with a high fever and after testing, was told I had the flu. It was early enough that the doc believed I would benefit from Tamiflu. She stated that I should pick it up and take it immediately, because as each minute passes, the flu virus is replicating itself.
I was almost to the point of delirium with the fever. It was really making me crazy and I just wanted to drive through, pick up my meds and go home.
When I arrived, one lane of their drive thru had a pylon in it and the other had an over-​turned shopping cart. I almost burst into tears right there. The last thing I wanted to do was to have to haul myself out of my car and walk in. Why on earth would they close the drive thru!!!
I made it inside and the place was PACKED. I stood in line for 15 minutes (there were only 3 people ahead of me in the pick-​up line) before they got my name. I was told it would be «just a few minutes.» Tamiflu is pre-​packaged — there are no pills for a pharmacist to count out. It’s a box with the exact dosage and # of pills I needed. There could not be an easier prescription to fill. Seriously.
At this point, my body was screaming for me to lay down. I had tears streaming down my face because the fever was making me so miserable. I sat in one of the waiting chairs, coughing uncontrollably and spreading the flu virus all over the area full of adults and children.
I asked why their drive thru was closed — they explained that their computers were down. That made no sense. They had a full compliment of staff. People who are disabled or weak should not have to walk in the cold weather and stand inside coughing on everyone when they could just as easily sit in their warm car and wait.
I kept seeing people walk up and get their medicines in about 10 minutes. I surveyed people around me, asking how long they had been there. Everyone was there a shorter span than I had been. After I had been sitting for an hour, crying nearly uncontrollably from the fever, I mustered the energy to get back to the counter to ask what was taking so long. The woman walked away and then came back and said, «the pharmacist is looking at it. It should just be a few minutes.» Twenty minutes later, I was told again, that the pharmacist was «looking» at my prescription. WTF is your $#@! problem? You have a freaking graduate degree from college — why do you have to ‘look’ at a pre-​packaged box of Tamiflu for an hour and a half? Give it to me NOW! Any pharmacist knows how important it is to get this medicine in the patient IMMEDIATELY. I kept waiting and becoming more crazy with my fever. I kept looking at my watch and could not believe how long I had been there. About every 10 minutes, someone would ask, «what’s your last name again?» OMG! Seriously? I’ve been here for over an hour — you’ve asked me 7 or 8 times — why have you not memorized it by now — or more importantly — given me my freaking medicine?!
I hear someone in the back, presumably the professional ‘looker’ of all that is Tamiflu, shout out my last name. I responded loudly, «Bingo!» and the throngs of other people burst out laughing. I go to the counter and the woman says AGAIN, «what’s your last name?» Are you freaking kidding me? I’m the woman who has been crying in front of you for AN HOUR AND A HALF and you STILL are asking me — especially right after I acknowledged that my name was just called??? If thoughts could kill, everyone behind the counter would have dissolved. If you’ve never had a fever high enough to make your brain feel like you’re melting — you probably do not understand the state I was in — but all I could do to maintain my dignity was to repeat to myself in my head, «don’t do anything to get arrested — just hold on until you can get the meds and get out.»
The woman asks me to sit again while the $$#@!$ pharmacist «LOOKS» at my prescription again. Am I being punked? Finally, it is ready after I have been there nearly 2 freaking hours. The same woman who still does not remember my name says, «with your insurance, the medicine will be $ 104 — I know it’s expensive, do you still want it?» OK — NOW — if thoughts could kill, a magical tree chipper would have appeared and she would have gone into it feet first. What if I didn’t have the money? Why in the world would you make an obviously very sick person agonize in pain for their medicine for 2 HOURS before telling them — BTW, this is likely more than you’ve ever paid for medicine in your life? I paid for it and barely made it to my car. The fever had me shaking so bad, I could barely open the box at this point.
This stems from bad training and bad management. These people were woefully unprepared to handle flu season when their computers went south. They should train and do drills and have a triage and order numbers or something. This was utter chaos.