Suds’n Duds

For those of us who do not have a washer and dryer of our very own, it is a regular burden to have clean clothing and linens. We need to endure packing up tens of pounds of reeking fabrics and sit in humid and noisy spaces full of other unfortunate souls that suffer the same plight. Suds’n Duds eases the pain of this dreaded chore.
The Appliances. The washers and dryers are plentiful. I’ve never had an issue waiting for machines. The machines are well maintained and run efficiently. I also understand Suds’n Duds are updating their machines to newer and better models that hold more clothes, run faster and wash/​dry better. They also have a sitting area, arcade games and vending machines if you must bring along your impatient children.
The Atmosphere. I tend to be a shut in and often avoid crowed, noisy places. I work in a loud, demanding and stressful environment, the last thing I want to do is spend the rest of the day sweating to the sound of unattended children. Sud’s n Duds never seems overcrowded or chaotic. The area is open, well ventilated and clean. There are enough machines to go around and the limited space in the laundromat is used well. The outside area of the laundromat is also equipped with benches.
The location. This is probably the best feature of this laundromat. It is conveniently located in the Keaau Town Center. I live in Hilo but make the journey out here to wash my clothes. During the same outing I can get my grocery shopping done at Foodland, browse Ace Hardware or grab a snack at Coffee Bean and Tea. This shopping center also has a large parking lot.
The Service. The attendants are polite and well stocked with supplies and quarters. The staff are constantly cleaning the aisles and are available if there is trouble with a machine. Sud’s N Duds also offers laundry service that includes wash, dry and fold by the pound. The price is $ 1.25 a pound dry. This means they weigh the clothes after the wash and dry. Heavily soiled or wet clothing does not affect the price! Normally the turn around time for clothing washed this way is 2 – 3 hours. The quality of this service is excellent.
The price. The prices are pretty standard. Although I find the wash/​dry/​fold service to be more then reasonable. I don’t purchase the soaps or dryer sheets as you can get those in consumer sizes at Foodland a few doors down.
I am a strong supporter of locally owned businesses that are done right. Suds’ N Duds Keaau caters to the Puna community in providing quality and convenience for your washing and drying needs.

For a little laundromat this places services a lot of people. As it is a public facility there is the occasional interesting person that walks in but I’ve never had a bad experience. Washers are constantly wiped out, floors swept, dryer lint cleaned, walls dusted. The attendants are always polite in assisting me and answering any questions I have. I’ve been a customer for 12 years and have never had a reason to complain.

First time for me at this laundry and it was great. The woman there was very helpful and nice to me. Clean place in the shopping center.

I really do not like this Laundry mat. The employees are super rude. I felt like an inconvenience to them. I needed quarters but theres no change machine. I didn’t know where the woman was when someone told me she was sitting outside. I found her sitting down by the health food store smoking a cigarette. I asked her politely if I could quickly get some quarters to start my wash. She told me she could when she was done with her break. I asked her how and she told me 30 minutes. My wash was already in the machine with soap and I couldn’t start it for 30 minutes. I then asked her if there was another employee. Thirty minutes I could have been done washing already. She said no and went back to smoking her cigarette. I ended up going to HFS bank and was able to get quarters. Mind you I timed her «break» it was 42 min long not 30. She spent the rest of the time on her phone eating a sandwich.
Not only are the employees rude but the patrons are just as rude. I’m not usually the one to be racial but spending an afternoon in that laundry mat had me surprised what I was thinking. From the children running between my legs, the constant auntie just repeating the word ‘No’ without any enforcement. Another woman deciding to take my laundry out of the dryer moments after it stopped even when it wasn’t finished drying yet who had the audacity to tell me I was hogging the dryers (I was using only two).
This place is a joke when it comes to clean. If anyone thinks this place is clean I am very scared for you. As a result of this I actually travel all the way to Hilo Laundry Express. I spend half the time, half the money and it is very clean. I don’t have to worry smell the washer before I put my clothes in for fear of the previous washer. I actually cried when I washed my clothes following the cat lady of the century and only realized three rewashes later that my favorite jacket was gone. I am so happy I don’t need to worry about that anymore… save yourself some dignity and go Laundry Express.
BTW: No I did not get paid to post this, no I do not represent Laundry Express nor do I know who runs it. I am 100% a real life human being with real experiences sharing my opinion with 100% honestly and hoping to support a business that is 100% for the customer.

What can I say? It’s a nice place to do laundry. I like that it’s in a shopping center, between cycles I can go grab some groceries, or lunch next door, get some hardware at Ace, or even a coffee now at the new coffee place. I also prefer this one over the one in Pahoa, it’s bigger and more spacious. Plenty room to fold clothes, cute little tables in front. VERY CLEAN. Nice staff working there too. If you have to do laundry go early, they tend to get busy in the afternoon, never go on a weekend. Machines do get filled up fast, but I notice it comes in waves. it’ll be packed, then nobody in there. cool spot to clean your duds.

The staff here is rude and they act like you are totally putting them out when their machines act up. They don’t have a change machine so you have to ask for quarters but don’t expect them to stop talking on their cell phones while they count your quarters out for you.