Toy City

I went into toy city today hoping to find a very basic variety of classic comic books. Knowing nothing about comic books, the man who worked there came over to help me. After telling him what I was looking for, he proceeded to talk at me for about a half hour about every type of comic book I wasn’t looking for. He completely ignored what I had asked for and seemed like he just wanted someone to talk to about the comic books that he liked. Very disappointed. The store seemed like it had some really cool items but I will definitely not be going back.

I was passing through town for the day and needed an umbrella stroller. I stopped in at toy city and asked the guy at the front desk if they had any. He responded «sir, we only sell products we know our customers will like. We don’t sell junk. There is a wall mart down the road they sell low class stuff.» The guy was rude, not helpful, and down right pretentious. I go through Keene six times a year from NY and I will never go back to toy city again.

Best customer service ANYWHERE! son got an RC for Christmas and had a major USER error with it on Christmas day. The next day I called them they told us to come in and they fixed the problem free of charge. I recommend this store to ANYONE.

I would like to recommend this store as they are a long term local business but the service is rude and unfriendly. If you catch the owner or are looking for some creative toys and equipment for toddlers you’ll probably be okay. However, if you are shopping for any of the boardgames, comics, models or collectables you should go elsewhere. The other two staff members who work there are the worst kind of rude snobs that turn people off from these hobbies and drive them to the internet. I can’t count the number of times they have insinuated that the item I or other family members are interested in is beneath them. If they just sat behind the counter and left you alone without any service it would be better. Their prices are also at list for most things. Don’t take your business online as there is a much better store with more of a selection off of Main Street. Save yourself some time and shop local but friendly.

[Disgusted that anyone would suggest Target or Wal-​Mart over this locally owned toy store with a great selection! Seriously, if you’re looking for cheap plastic «made in China» garbage sold by a horrible chain with horrible business practices & horrible staff & horrible selection, by all means, go to Wal-​Mart or Target where everything is consistently horrible.]
If you’re looking for nice, knowledgable staff, a great selection of all sorts of books, toys, trains, games, come here! Best selection of «Melissa & Doug» stuff I’ve ever seen. They have classic toys like the Fischer Price popcorn popper which I haven’t seen in 25+ years since I was a kid & I’ve been to at least half a dozen great locally owned toy stores around the state at one time or another. They sell the «hobby» type of trains, electric on a metal track, not really toys for your 3 year old to bang around, this is quality stuff (although they do have a chunky train in the back with the toddler stuff that’s meant for toddlers). They sell the Charm-​Its charms at the register which is fun. We were there around Christmas & they had several different kinds of ornaments with names on them. They have a really fun selection of board games, stuff I’ve never seen before. Definitely one of my favorite toy stores! Highly recommend!

Maybe you’re too cool for school and want to sneer at the survivors of the Wal-​mart/​Target invasion and brand the employees as Simpsons characters. If so, you should probably pack up the snotty frat boy attitude and go somewhere else. Being a small independent toy store, especially with commercial neighbors like Target and Walmart, is tough. Keeping inventory is expensive, especially when box stores have economies of scale way beyond what a single store can get.
Toy City used to be on Main Street. Then as that declined, they moved to a street where you could see Main Street if you squinted hard enough. Then as that declined, they left that and are now in a corner strip mall on a dead end road. It’s actually amazing that they’re still around, and I’m thrilled the place that awed me as a little kid is able to give the same thrill to my daughter as we go through the aisles.

This is a fantastic little store with Highly knowledgable and very helpful staff. I walked in there looking for a stroller that would work with our infant seat, and spent nearly an hour with the staff going through their selection of strollers and discussing each one. Ended up purchasing a stroller from them at a cost around what we found them for online.
In the past I have also made purchases here for my HO train collection and I am currently having their staff repair an old Nitro RC car that I had when I was a kid that has sat around for over 15 years. I would highly reccomend them to anyone looking for a place to purchase things for an infant, younger child, or themselves (if you’re into the hobby selection they carry)