Massage Envy – Keizer

This the absolute worst business to ever deal with. I have been in a contract for 6 months now and have never been able to use it due to their lack of availability. I work in a profession where my schedule varies from day to day due to my own clients and whenever I have called in to try to get in there is never any availability. When I got my membership I was reassured there was plenty of availability for same day service, yet once the dotted line was signed that seemed to change and they have collected 6 months of fees (300+) but I’ve never been able to use it! I recommend everyone to stay far far away from this place and the staffs lack of professionalism and blatant rudeness. If ya don’t have room for new clients stop selling memberships! I have called the contact number for the owner of the franchise and was reassured my his staff that I would hear from them very soon and I haven’t heard a thing in 5 days. Hmmmmmm…

Based on my experience, I wouldn’t return to this Massage Envy location again. However, I have had good experiences in the Portland area locations. These are my reasons:
1. The sales folks continuously tried to sell their membership plan to us. Even when we pulled the «money is tight» card, they tried to offer the «well, you can put a hold a payment when you know you’re short» talk. Okay, seriously, I’m coming in to feel relax. This sales presentation of theirs isn’t helping. I felt like I came in to buy a car instead of coming in to get a massage.
2. Communication among the sales staff is poor. Prior to our appointment, I was bothered by multiple staff with the same question when it was supposedly resolved by a person who called me the week earlier.
3. We arrived 15 mins prior to our appointment, as advised. They didn’t walk us back into their relaxation room until our actual appointment time. Then, the therapists started our session 10 mins into the hour of the clock, and stopped at 55 mins into the hour, which calculates to only 45 mins session!
4. The massages were blah. It wasn’t the worst, but it wasn’t best we’ve ever had. I would say it was the second worst for me.
Overall, based on my experience and after reading the reviews by others here on Unilocal on this location, I wouldn’t recommend it.

Therapists range from good to great, but this location can no longer keep up with demand for evening appointments — and working with them on the phone to try to find an appointment is time-​wasting torture. Every time I try to make an appointment I wind up waiting for ten minutes while someone slooooowly goes through their calendar looking for some availability 6+ weeks away. Sometimes I have been put on hold, not to be picked back up for ten more minutes (if ever). Occasionally the receptionist complains bitterly about my availability restrictions and asks repeatedly if I can do weekends or days. Spoiler warning: I asked for an evening weekday appointment. There is probably a reason.
If I could still get appointments here, I’d stick with it. As it is, I intend to drop our memberships this year.

I’ve been a member here for a couple years and I’ve finally had it. I’ve been pretty lucky with the therapists but my absolute favorite-​Tina-​was let go and when I went in for my appointment they didn’t tell me I wouldn’t be seeing her (As if I wouldn’t realize the MT I’d been seeing every other week was suddenly different) .
Then the last two appointments I did not get a reminder call.
Finally, last month I arrived 5 minutes early, but the receptionist was busy with a customer with two more waiting to check out. There was someone in the office just off the lobby, bit she never came out to help. After waiting 10 minutes I asked if I could just go back but was told I needed to check in first. Finally I was checked in and by the time the MT came to get me it was 10 after the hour. That was 10 minutes out of my hour I paid for! They don’t go over by even 1 minute, so I got ripped off.
I wanted to buy a gift card for a friend but was told it would be $ 100 since my friend was not a member. I could buy a $ 40 first time visitor gift-​but I knew they’d try to sell her a membership, so I passed on it.
The service has been declining– they book out weeks in advance, prices went up, the’ Tranquility Room‘ has been redone and is uncomfortable-​no more complimentary beverages. Crappy front desk staff-​just all around going down hill. I’m canceling my membership and am now on the hunt to find Tina-​wish I knew her last name, of course they won’t tell me!

Amazing Massage! I am an LMT from Texas who visited this location and their therapists are licensed, not just bodyworkers on craigslist. I left a $ 40 tip for the hour and the therapist was so thankful saying that the average tip was only about $ 5.00! WOW! I could not believe it. As an LMT we spend many hours and lots of money to earn our education and we are not to be treated like a server at a restaurant. If your looking for REAL therapeutic work pick Massage Envy. If your looking for same day service and cheap try craigslist.

So I’m getting a little discouraged and annoyed.
Three times now I’ve received phone calls from this location of Massage Envy, telling me that the therapist I’ve scheduled time for (one, Summer, I’m extremely upset about, because she was the best massage therapist I’ve ever experienced in my life) has left the business and they need to reschedule me with a new, unknown person.
That makes so many times I have to spend five to ten minutes explaining what I’m looking to achieve. And a new method of providing a massage. Unknown whether it will be soothing, jarring, relaxing or painful.
I guess there are two things at play here. Either the people who are really, really good find positions on their own or at another massage parlor that pays better/​better hours/​whatever, or else the management here drives away good people. I honestly don’t know, because I don’t know who the managers are.
I just know that if I schedule an appointment again with a specific therapist, and I have to readjust my schedule (with no consolation prize given, no free time, not even really an apology for messing up my schedule), I’ll probably just use up the rest of my banked massage time and quit my account. I’ll go to an independent therapist and stay with them.
So disappointed.

Weak

I just called this place and the girl on the phone had such attitude and immature smirks in her tone. I was going to buy a massage for my mom but i did not want her to go there after speaking with the girl on the phone. It was very unprofessional and unfriendly. I usually don’t get ticked off but I was completely surprised.

I received a gift card for my birthday to have an 1 hour massage of my choice. I told the receptionist that I wanted a deep tissue massage and she suggested a therapist that would be the best for my needs. After arriving and filling out paper work I noticed when I was called back that I had a different therapist then I was told I was going I have. Not thinking much of it I continued to go with the flow. I told my therapist the main areas I wanted attention on and that I wanted deep tissue. Unfortunately she did not focus on the areas I wanted at all and even more upsetting of all she did not press hard once the entire hour. It was an extremely light massage and I was very disappointed. I told the secretary up front what had happened and she didn’t care to make it better for me. I feel like my birthday gift was a waste of money. I would have appreciated if they would have shown some sort of care in the world that I was dissatisfied. I probably won’t go back or recommend them to anyone.

As a member of Massage Envy I enjoy having a massage budgeted in advance each month. It helps me to make time in my schedule to have a massage. I like Massage Envy. For the most part, the massage therapists employed by Massage Envy are skillful and personable. When I had a problem with my account, however, I had a difficult time getting it resolved. My phone calls weren’t returned. It literally took months to resolve and it wasn’t exactlly to my satisfaction. One person, Carolyn, was the culprit. You can imagine my surprise when I discovered that she was the owner of the Keizer Massage Envy. She was unprofessional and made lame excuses for her failure to resolve my problem. I won’t be back.