Paschall Air Conditioning and Heating

I scheduled my AC tuneup 2 weeks in advance (unlike the people who write bad reviews because they don’t do maintenance on their systems). My AC Tech Jesus arrived on time and was very friendly. He answered all my questions and was very professional and courteous. It took about 45mins to complete. I will be using Paschall next year.

I really, really would not recommend this business for your AC needs. If you work a 9 – 5 I REALLY would not suggest it! I scheduled an appointment two times with them. Both times I was called and hassled about leaving work that second to meet them. The first time our appointment was a 3 — my sister hit traffic and didn’t get to the house until 3:05. To say they were pissed off would be an understatement. Not to mention the tech didn’t even try because he had been there since 2:40, even though I explained no one would be there until 3. The second time (my unit is still broken) I got another call before the scheduled time. The lady called me at work and was extremely rude AGAIN because I could not make it there until 3 and insisted she had told me it could be earlier. Funny– both times I called she never said that. Then went on to dramatically sigh when I explained we could not take off the next morning. I don’t understand why I was able to make an appointment if it was so inconvenient for them? When I offered to go with another business she then went on to say «So someone will be there at 3 NO LATER right?». What the heck? After I calmed down (I was pretty mad about being treated so disrespectfully) I called back and cancelled. If servicing customers that work is bothering you all so bad then find another line of work.

Paschall Air Conditioning did a great job! I called them on a Monday morning and they got me in first thing Tuesday morning. The tech was on time and very nice. He kept me informed of what he was working on and was able to fix the problem quickly. I would highly recommend them.

Did you know that if the coils in the compressor get very dirty your A/​C system can fail? Well, I found out the hard way two days ago.
Around 3 in the afternoon, I noticed it was getting kind of warm in one part of the house and took a look at the thermostat. The actual temp was reading several degrees higher than were I had it set. Uh-​oh! The system was running and air was blowing from the vents, but it was not cold air. So I called Paschall. They said someone could be out between 3&5 PM that day and would that be OK? Uh… yea! Paschall to the rescue!
I a nutshell, the tech arrived about 4:30 and by 5 I was already feeling cold air coming out of the vents. Somehow the coils on the compressor for that system had become so dirty it had caused the A/​C not to work properly. The tech cleaned the compressor coils and all was well. Turns out it’s a good idea to hose them off periodically, especially if you kick up a lot of dirt with yardwork (mowing grass? using leaf blower?) or have cottonwood trees nearby. (I’m also speculating that the amount of dirt in the air from lack of rain may be a contributor). I change the indoor filters regularly, but wasn’t aware I was supposed to be hosing the coils, too. I know now. In addition to cleaning the coils, the tech also checked out the rest of the system before he left to verify that was the only problem.
I like the folks at Paschall. They’re knowledgeable and friendly. They take the time to explain the problem and what they’re doing to fix it. Also last year, we ended up having Paschall replace two of the three original systems (circa 1995) in the house when they died their untimely deaths. I’m hoping to replace that third system early next spring before it dies (assuming it makes it through this summer and upcoming winter). Plus, I have noticed a difference in our electric bills with the new energy-​efficient systems. So that’s something.