Polished Cleaning Services, LLC.

I changed to three because the manager was understanding and gave me a full refund. She did offer a re-​clean, but I didn’t have time for them to come again. They did at least leave the house looking nice. Customer service really did help with this review. Maybe I just had a bad first experience.

Dropping a couple of stars. Recent cleaning efforts have deteriorated quite a bit. Floors left a bit dirty, furniture tops still dusty, couches not fully cleaned after paying a premium for that extra service. I’m hoping the company will have a resolution to this soon.

I hired them to clean the house we just purchased so we could move in and unpack w/​o worrying about cleaning up after the previous owner. I was supposed to get the «move in cleaning» which should have consisted of their routine clean list, well let me say, I was very disappointed in what we received for the price they charged. And because we were in the middle of moving, unpacking… and re-​cleaning the house, I’ve just had a chance to sit down and review them.
First, I communicated with Brooke back and forth through email. The last email I sent was agreeing to a time of 1 – 3 (closer to 3) on Friday. Due to packing and getting things ready for our move it didn’t dawn on me until that Friday that I never heard back from them to confirm. Friday morning I called to see when I could expect them, no one answered so I left a message. They called back and told my husband that we were never put on the schedule, but they could get someone out between 3 – 5. That was great because that time actually suited us better (even though through email Brooke told me their last time slot was 1 – 3).
So the girl shows up at 3 and started with the bedrooms and master bath. I was here the entire time, and I thought she was cleaning… I mean it sounded like it. I wasn’t over her shoulder pointing things out, and I probably should have. There were still cobwebs in the windows, in the corners of the rooms, dust on the plantation shutters, the bath tub still had soap scum, the toilet still had a ring around the inside, and when I vacuumed again the next day, the vacuum cleaner was FULL of dirt and hair (!) and she mopped, get this… with a janitorial style DUST mop and a SPRAY BOTTLE! I didn’t say anything because I figured she knew what she was doing, cause she’s a professional cleaner and all… boy was I wrong.
A bit before the girl left, my husband and kids showed up with the first truck load, that was around 5p.
Later that evening my youngest child got a drink and spilled a bit on the floor, so we got out the Swiffer to clean it up and the cleaning pad was BLACK! Like the floor was never mopped and of course it wasn’t properly mopped, not even close.
Because we had the service on a Friday evening, I didn’t bother calling because I knew it was after hours and their site states they only work on request on Saturdays, so I never called or emailed. Well Brooke emailed me Monday to as how the service was. I explained to her how dissatisfied I was with the service, first not being scheduled and then not having the house properly cleaned. Well I guess i should have called and left a message or sent an email because she sent the following response:
1. — «First I would like to apologize for any miscommunication regarding scheduling. I know that during the quoting process, a majority of which we did via email, you had mentioned being interested in scheduling services for Friday, July 31, 2015 with an arrival between 1 – 3 pm, however we never actually booked the cleaning of that date.»
** —Well I do still have the email that I sent right back showing that I wanted to book it. I can provide it if needed… **
2. — «I also want to apologize for any confusion about mopping during the service. We use a durable & washable mop pad when taking care of mopping any flooring throughout the home for sanitary purposes and we apologize for not amply conveying this information.»
** —-Well, our house wasn’t even cleaned by a «durable and washable mop pad». And if you consider a dust mop and a spray bottle cleaning the floor properly, you shouldn’t be in the cleaning business. I know what mopping should be and unfortunately I didn’t get it.
3. — «Normally we would offer to schedule a re-​cleaning, but because we were not made aware of these issues within 24 hours of the completion of services we are unable to come out and re-​clean the areas mentioned; however as a small token of our gratitude for the feedback you provided, we will be mailing you a $ 25 gift certificate that can be used towards any of our services should you choose to schedule with us again in the future.»
** — Well considering it was the weekend and I knew you all wouldn’t be in the office, I didn’t call or email… and now I see that I probably should have, even though I have a feeling my email wouldn’t have been received or that my voicemail would have conveniently not recorded. As for the $ 25 gift card, well it was a waste to send because I have no intentions of hiring you all to come out and WIPE DOWN MY HOUSE AND NOT PROPERLY CLEAN IT!
I have to say, for a cleaning company, they clean very poorly. My definition of cleaning is obviously WAY different than theirs. Any reputable company would have offered to come out to rectify the situation free.
So if you want to shell out a few hundred dollars for them to kinda wipe things down, then this is the company for you, otherwise look elsewhere. I have no intentions of ever recommending you to anyone I know.

Excellent customer service — my house sparkles after they visit! They are very open to receiving feedback and then fixing whatever needs to be fixed. They do a very thorough job and I highly recommend.

I love this company. They really care and have done a great job. I feel like I get a lot of value for the money and have recommended them to numerous friends.

Gloria was awesome! I called at the last minute to have my house cleaned, not only was it affordable; she spent hours making sure she did an excellent job.
It was a surprise for my wife, when she came home and saw the house I looked like a hero!
Big thanks to Gloria and Polished Cleaning!

Absolutely amazing service and cleaning. We moved into a used home and needed a full cleaning. They came in and cleaned the oven, bathrooms, vacuumed, wiped out all cupboards and drawers. It was like moving into a new home.

Amazing cleaning service, I am very picky when it comes to cleaning and they were awesome. Professional cleaners, timely, competitively priced and dedicated to customer service.

I was very excited because I thought I had finally found a good service because the initial person I talked to on the phone was very nice. However the first time they cleaned my house it smelt nice but it looked like the quick clean I do before guests come over. I noticed all of my stuff was in the exact same place as it was before they came – odd but let it go. Second time I came home to dust balls between my tv stand and wall, you could tell that the chairs under the kitchen table had not been moved to clean under, I took a bath to notice dust on my counters, and even a spot on my toilet. I called which I had doing because I never complain but there were too many things wrong. I let her send out her «A» team (shouldn’t they all be «A» team?). I had to be home while they came out to reclean it. That is when I noticed that they use a swifter to clean the floors – disappointing, that is not the deep clean I want. These girls were very nice but while I was talking to them about how the other team didn’t sweep or do anything under my kitchen table, I was shocked to see she didn’t either. I am telling her my complaint and she still doesn’t move the chairs. The reason all of my stuff was magically in the exact same place??? They do not move anything – and I hardly have any knickknacks. That and the swifter was it for me. I was able to talk my lady to make a longer drive and come help. She is cheaper and even does the microwave, and fold our clothes and does the best job I have ever seen.
This company gives out coupons which is a great idea. To get the coupons they ask you to write a review. I believe that is why they have so many good reviews – people want the coupons — it’s genius.
I would never suggest this company to anyone.

Not liable for any damages by their cleaning crew.
The crew set a wet bottle of cleaner on our pool table and ruined our new felt. They refused to pay saying their fine print today’s they’re not liable for damages caused during cleaning.
Awful customer services.
They were unapologetic and accidentally copied me on an unprofessional and rude intraoffice email that proved how little they care.
I would NEVER recommend this company.

very good service. The house looked amazing. The staff was very friendly and remind me when they are coming. I Highly recommend them.

Very disappointed! Did a terrible job on our first cleaning with a thick film on the hardwood floors. Called back to fix the job and further damaged the finish! Not worth the price. Beware!!! Waiting to hear if they will compensate for the damage!

This company is very friendly and professional. Jen and her fiancé’, Todd?, sorry can’t remember his name. They were awesome and made a hard job a lot easier. They told us that my Mom’s things would be donated and that someone else would benfit from them. Thanks again!!!

I love this business! They do an awesome job and are always friendly and happy. I like that there is just one person that comes to my house. They are very open to feedback and check to make sure you are happy with their work. My feedback has always been positive because I have no complaints.

Polished Cleaning is wonderful. They clean with pride and professionalism, and follow-​up to ensure customer satisfaction. I am a new customer, and will continue to use their services. I highly recommend them.

I have been using Polished Cleaning for a few years now. That should tell you about all you need to know. But in case it does not, they are consummately professional, courteous, and of course keep my home polished (which wreck every two weeks) Thank you!

I am a new client of Polished Cleaning and also to cleaning services in general, so I don’t really have anything to compare it to. I will say that so far, so good. The description of what is provided on the website is what I am basing my review on.
Everything that was said would be done was done. The first visit was followed up by I believe the business owner, which was a nice touch. The second cleaning was much better than the first, and we have had two different cleaners, so I am not sure how consistent the service will be over time.
I am optimistic that this is a good value for the money, and happy with the results so far.

The best there is. Worked with my schedule, and my budget… and went above and beyond. Would recommend them to everyone of my friends and family. Thx Jenn, if it wasn’t for you I’d be over whelmed with my everyday cleaning.

Service is great! Cleaning is excellent — highly recommend it! Nice to come home to a clean apartment! Really makes a difference when crew is trained to do good work!

Excellent customer service from the office staff to the cleaning staff that enters your home! It is so nice to be able to come home to a sparkling home after a long shift at work on my feet all day. Thank you for making my life a little less hectic and stressful:)