Vapormax

I went and got a charger from them bc i forgot to get one at the original place i bought my ecig. One side of the charger didnt work. And when i tried to call them and ask them if i could even return it bc the guy didnt give me a receipt and i happen to pay with cash since it was only like $ 15, and the guy who answered the phone was extremely rude and when i asked to speak to a manager he hung up on me. I have since tried to call back multiple times and no answer everytime. I will be going up there today when they open, which i have no idea what time that is bc there are no hours posted anywhere, and i will be speaking to a manager or supervisor before i leave. I would highly recommend you drive maybe a mile down the street and go to the other vapor shop down there.

I did business with Vapormax in Denton but the guy we dealt with was moved to this Keller store. His name is Jimmy and he is top shelf. I would recommend him to any newcomers or if you have technical questions. I went in yesterday and they told me he quit. What a crock man. He made the store worth driving to. I’ll take my business elsewhere. I hope whatever reason the owner used for letting him quit was worth it. Good employees especially at vape shops are hard to find. I didn’t mind paying for this over priced product line if I could get good assistance, but not that is gone. Bummed!

Purchased an ecig from this business and it came with a faulty battery that would not turn on or charge. Took it back and they cleaned the battery. Used the battery that evening and by the next morning it would not turn on or charge again. Spoke to the GM (Donald) admitted that they had issues with this battery due to the design, but they still sell this product and refuse to replace or refund. The GM accused me of not using my ecig enough on a daily basis so the fluid was leaking into the battery. I told him that nowhere could I find in the instructions where it said that I needed to use my ecig a certain amount a time a day in order for it to work properly. He then suggested that since I was using it on the MEDIUM setting that perhaps not all of the oil was burning off. I informed him that my wife had the same ecig and used the LOW setting and her battery worked just fine. We were finally at an impasse, he had no more excuses, but he still refused to refund or replace. This is obvious the company tag line. I finally spoke with the delightful owner (Tim a.k.a.FESTUS) who was extremely rude in a Boss Hogg kind of way; he also accused me of not using the ecig. properly, obviously another company tag line, accuse the customer. He said that I wasn’t replacing my coils as often as I should. I explained to him that I used my ecig around 3 times a week and I had gone through 4 or 5, if not more, coils within a two month period. He finally admitted to me that he had no intention of replacing my battery NO MATTER WHAT! He informed me that I had no idea how to run a business and he refused to stand behind this product which he sells. Do yourself a favor; do not do business with this less than reputable owner. I strongly suggest doing business with any other ecig. company other than VAPORMAX. If any problem arises from any product you purchased and you try and get a replacement, you will be on the receiving end of insults and accusations. Evidently that’s how Tim/​Festus learned to do business in Boss Hogg University…

Overpriced products, pushy staff, dirty store, and terrible ownership. The store is constantly out of essential products and always offering excuses as to why they can’t get them instead of just getting them. The few times I have dealt with the owner, Tim, he has been rude, condescending, arrogant, and flat out disrespectful every time I have had the displeasure of dealing with him, which is a large part of the reason why I no longer go to VaporMax, even for coils. The staff isn’t much better, consisting mostly of burnouts with the tact of used car salesmen and like Tim, they are also condescending and rude, especially the new guy, James. Also, the return policy is non-​existent, because they will find every reason not to honor it. I bought a Spinner 2 which died after three weeks and upon bringing it back within the 30 day return period, they said they’d have to take it in on repair and figure out what’s going on before exchanging me. After keeping it a week, they called me back and said there was nothing they could do, but by then, it was outside of the return period, so I would have to spend $ 25 to ship it to Vision to redeem my manufacturer warranty. Even after contacting the owner to see what they could do, the owner refused to exchange it, EVEN THOUGH HIS STORE SOLD ME A DEFECTIVE PRODUCT. This place is one huge scam and not worth anyone’s time or money, so you’re better off going somewhere else.

Prices are unbelievably high!!! Shop around for prices before purchasing here. We were taken to this place to look at and purchase our ecig by a friend. Being new, we didn’t know what a normal price was for the product. We made our purchase ($ 180.00 for two itazte VV/​VW non kit cigs, one didn’t even have the security code to verify its authenticity online with the mfg.) and realized the next day we were robbed. The exact same products at other stores were $ 30.00 each. Yeah, our bad for not shopping around, but I don’t want anyone else to pay an extra $ 120.00 like we did. Do yourself a favor, drive to Dallas and shop around, or order online from somewhere else.

I can’t tell you how strongly I disagree with the bad ratings. My wife and I have been coming to Vapormax since it opened. The staff is great. They may be young, but they know their product. It’s a busy place and sometimes you have to wait, but doesn’t that happen at any store? We have always found the staff to be very friendly and easy to work with. I only use one type of liquid, but my wife likes to try new things and she is very happy. Personally I plan to keep coming back.

Bad service («a bunch of pot heads work there») I had bought an evic from them for 150 $ juice and tank. It lasted about a little over a month before it stopped working. Took it to them and they did nothing for me. I was told if i would buy another mod from them they would hook me up with a discount on some juice. I will never buy anything from them again. All there products are cheap Chinese crap. Which you can get online for half the price. There juice has a chemical taste. Do not buy from this place they will not stand behind the product’s there selling, just push it out the door then it’s your problem.

Usually takes a long time to get service. I’ve had to return several non-​functioning items (2 batteries that never worked and some atomizers that were the wrong voltage). Their juice flavors are very chemical tasting and can sometimes not even taste like what the name implies. (For example: The «Spicy Pear» just tastes like cinnamon)

Excellent service and great product!