Airport Shuttle New Orleans

I was in town to a conference. Decided to buy a round trip shuttle ride to and from the airport. Staff was polite and professional. Van was clean and I didn’t have to wait too long before leaving airport. However, when time to return, they didn’t show up. I called and the lady told me they were sorry and that I needed to take a cab. They refunded the price of that half of the ride, but refused to pay the $ 20 extra I had to pay a cab. Thank God I was early and didn’t miss my flight. I understand that things happen, but if I wouldn’t have called to find out what happened, I wouldn’t have known they weren’t coming. I will never use them again.

I took the Airport Shuttle three times. It is about 20 – 30 minutes from the Airport to French Quarter depending on traffic.
Want my advice? If you traveling solo then take the shuttle. It will cost you $ 24 one way ($ 44 round trip) to French Quarter. It is cheaper than taking an Über (around $ 75 from the airport and about $ 35 is the return fare.)
Three Unilocal

Horrible idea! They claim shuttle every 15 minutes however I was waiting over 40 min because I was first one on and then had to endure waiting for them to fill shuttle before we left! Then I had to wait multiple hotels before getting to mine! So whole thing took over an hour to get 18 miles! Take the taxi! It’s worth it!

Terrible, disorganized shuttle service. yes, i was in town for a conference, but they dont triage their lines into their shuttle zone. i initially waited 55min in the main line.
and this is the official shuttle service for the airport?
once board, the seats are comfortable cushion-​wise. im 6 ft tall. i had to sit with my knees diagonal. yes, less legroom than on a southwest plane (for comparison)
i was checking this service out. but theyre falsely posting only positive reviews on their buy tickets site. they should pist any review and improve on customers’ negative experiences.
would i use em again?
NO.
im using a taxi for my return trip to the airport frm the hotel.
customers be warned. long wait and then anoth 40min before i got to my hotel. and if u notice, there is no regular check ins by anyone. that should tell u something!

I was quite please with the shuttle services when I initially purchased and travelled from the airport to my hotel. The cost made sense and it seemed worry free that my return reservation/​pick up was already arranged. One less thing to worry about, except that they didn’t pick me up to tKe me to the airport and when I called to inquire the dispatcher said the driver came I wasn’t there so they left even though I was standing outside 10 minutes in advance of the reservation and for another 20 mins after my scheduled pick up time before I actually called. The dispatcher said his driver wouldn’t make up a story and he wasn’t sending another shuttle to pick me up. His attitude was horrible and I asked for his supervisor and he got irate and called me several expletives before repeatedly slamming the phone down. I hung up and took a cab one way to the airport that cost twice as much as the one way trip via shuttle. To say the least they are unreliable and unapologetic. Horrible experience although they did refund the return portion of my trip when I called to inform the business about the dispatchers melt down he found it hilarious and told me someone else in the company would get back to me. When I asked for that person’s name and phone number I had to convince him to give it to me for whatever reason.