MHM Urgent Care Kenner

I waited an hour and a half for a 10 minute visit with the doctor on duty, Dr. Ong. She barely looked me over, didn’t review the form that they make you complete while waiting, and refused to listen to my symptoms. For example, she told me that my symptoms (headache, fatigue, pressure behind my eyes) were not possible because my blood pressure was not high enough. I guess she wanted me to have a stroke or heart attack to prove that my symptoms were real before she’d offer help. Her bedside manner is awful and she really lets you know that she does not care about you or your condition. She was very rude and told me to go to ER if I didn’t like her response. I made a complaint to the MHM main office via Lucy (who was not much better than Dr. Ong), which was a waste of time as all Lucy did was tell me that she filed the complaint with the medical director at MHM Kenner. Lucy didn’t even have the decency to call me back to tell me the medical director’s response (if she ever contacted the director). I had to follow up with Lucy (almost two weeks later) only to find out that there was no resolution.

Very judgmental and unhelpful. Don’t bother if you’re in pain because they think everyone is drug seeking. As a medical professional myself, I would not recommend MHM to anyone.

I’ve come here several times and find the Doctors and Nurses both very concerned, helpful and informative. I however cannot say the same about the front desk. I almost feel like they must be rude and uninterested to qualify for the position.
When I walked in the other day I was relieved to see a new face at the front desk, but just as my other visits, my brief exchange with her left a lot to be desired. Yuck! That’s really the last thing you want when you have to go to the doctor, a bad attitude.
But if you do have to pay them a visit, rest assured that once you walk past the front desk, the rest of your visit will be very professional.

Quick reliable service. Faster than the ER. No waiting a week to see the ENT. This place is a godsend.