MC Granite Countertops Warehouse

I have to tell you that my wife is a shopper. She looked, she shopped, she compared and she looked again for a Granite company. After all the shopping and looking, we finally discovered a Granite company in Kennesaw, Georgia known as M.C. Granite Countertops. We first met the owner, Luciano, and he was extremely courteous and assigned a representative to us. This rep was patient, courteous and listened to my wife and understood what she actually wanted to do with our home. Because for us, this was an investment. I can’t begin to say to you how satisfied we were with the creativity, the knowledge and the cost of the service they provided to us. Thanks a million. I recommend them to anyone who would like to have their work done right.

After getting several estimates at nearby competitors for the same product, MC Granite’s price was substantially less.
I’d used them to install a high dollar granite in my personal home and a common granite in a rental home I renovated.
Every step of the process was a pleasure and above my expectations. I was extremely impressed with them all, from the salesman to the gentleman that did the template as well as the installers. They all are 5 STAR!
Due to my error there were a few bumps in the road at the rental installation, however MC Granite handled it in a breeze.
I was never required on site nor worried with the results. After installation and payment, I got over to the rental to take a look and was shocked that they included a required backsplash in granite to replace what was currently there. This relieved my troubles and worry of installing tile as I had expected!
GREAT JOB GUYS!
Thanks so much!!!

This is completely unsolicited. We first hired a granite company in Norcross that advertises pretty heavily. We selected a piece of granite and were quoted a price. They didn’t honor their quote and then claimed we needed about 5 sq. ft. more than we actually did. This isn’t my first rodeo, so we fired them and switched to MC Granite. They were great. Were out to measure in days, with a scheduled install date the next week. They kept the dates and didn’t mess around with sq. ft. It was almost exactly the amount I thought it would take for the installation (about 10% less sq. ft. than the other guys). Installation was great and the counter looks excellent. I would recommend them to anyone.

These guys are great. Went to the showroom to pick out the type of granite and gave them the drawing and dimensions and Alex gave us a quote on the spot. The measurement guy showed up on time and so did the installers. The quality and workmanship are impressive. I would definitely use them again. I wish all contractors had their service ethic.

This place has the worst customer service I’ve ever experienced. After they got the measurements, they came to install the countertops. Not only were all of the slabs cut to the wrong measurements, they couldn’t even get one of the slabs up the stairs. Then they came out a second time a few days later (we had no countertops while we waited) and had gotten the measurements wrong again even after I told them in person what I wanted AND they forgot one slab. After coming back the third time to bring the piece they had forgotten, they finally finished installing my countertops. This company has no concept of customer service or project management. It is a very poorly run business and I do not recommend it to anyone.

After being a long time customer of over 3 years and close to 20 jobs they stopped returning my phone calls and when I finally did get a hold of someone, they told me they could no longer do business with me! You would think they a repeat customer would get decent service!

MC Granite and Crowe Custom Countertops are the same company. Not sure why they go by two different names, but please don’t give them your business. Dan Harper was our sales associate and he was terribly unprofessional. I should have known from the first time I visited the warehouse and he would only show me the cheapest granite without ever asking what my budget was. He screwed up the quote and then tried to blame it on me instead of just fixing it. The installers showed up and tried to tell us that I was supposed to have done the demolition myself. (As if!) and when I called Dan to clear it up, he was so rude to me that I seriously couldn’t believe it. The installers broke my porcelain sink and Dan refused to reimburse me for the cost of a new one. I tried several times to contact a manager but he was conveniently always «out of the office». My countertops look very nice now, but I would never work with this company again. I am young and this is my first house. There will be more houses and more countertop replacements and I will happily pay more to deal with a company with integrity. I can’t imagine MC/​Crowe gets much repeat business.

Requested on-​line quotes from 4 different companies with no response from any except McGranite (quoted within 24 hours). Almost half the price as Home Depot for same top. Came out 2 wks later to template and the tops were installed 3 days later. Great service, very efficient and customer oriented. Highly recommended if you need new countertops. Ask for Alex.

What a disappointment! Sales people were friendly, and prices were good. But it turns out my job was not really big enough to warrant much attention. The template person, although very friendly, was supposed to arrive between 1 and 3 p.m. He arrived at 7:30 p.m. The installers were more than two hours late for their window as well. Then, one of the pieces did not fit. They didn’t tell me that perhaps my contractor had moved the counter base when he installed my flooring (he did), but instead said the piece was not fixable and took the granite back with them. They told me to call the office and insist a new piece be cut immediately. I did that, but was told they wouldn’t be able to get to it until later, and since my contractor had moved the counter base, I would have to pay for the whole piece again. I spoke to my contractor, who said if the problem was just that he had slightly moved the cabinets, he was sure he could make the piece fit, and he’d even go pick it up and install it. I called MC Granite back, only to find they had already made the new piece — and of course would charge me the full price for that (even though earlier they had insisted they couldn’t get it made right away). I told them we were on a timeline and they said they would deliver it that morning. Well, again, and after repeated calls, it was finally delivered late that afternoon. What a nightmare this whole process was. It turns out the piece was only off by ¹⁄₁₆ of an inch, which would have been an easy fix for my contractor.
Oddly, several of the five-​star reviews on this site are for Crowe Countertops, which is not MC Granite.

We worked with Crowe almost a year ago and they were extremely easy to work with. They helped us with every step along way and were able to make some great recommendations as we were very specific in what we were looking for. I can honestly say we did not have so much as hiccup in our installation or delivery of the product. If you’re doing a remodel I would highly recommend Crowe Custom Counters.

They delivered a five star product. But, boy they have some communication issues!
Personally went to the store and received a quote by email in less than 24 hours. About two weeks later emailed back twice to schedule fabrication. No response. Called and was told that the sales person was no longer there – why would they not have her emails forwarded to another sales person?
I was given another sales person who must be extremely busy, bc his emails were much delayed and often difficult to get him on the phone and intermittently did not return phone calls/​emails. Finally, scheduled fabrication and Jr, the fabricator, was amazing. Very impressed.
Scheduled installation for 1 – 3 pm and was home at 12:45 in case they came early. At 3pm called office and was told they would call me back with the schedule of the installers. At 4:45 no return call and I called to see what was going on??? Finally at 6:45 they arrive – of course I was not home by this time and my teenage son had to let them in (which I am not very comfortable with). The installation crew could not have been nicer – although, sadly they broke the countertop during installation. SO, of course, I had to drive back out to their facility and lay out another countertop. Josh was the fabricator and he is amazing too! Really thorough job.
Now once again scheduled the installation. Supposedly in the morning. Received an email it would be afternoon, no time mentioned. It’s a friday evening and my husband and I have plans – of course, I call all afternoon trying to get a time. It’s like pulling teeth to get information out of these guys. 7:30pm they call and say they are on the way! Really? NO. They did come out the next morning and install. Again, a very nice installation crew.
This would be a five star business if they could get their operations down. Sad to see a business struggle with something so necessary.

I requested an online quote, and received an answer back the same day. Very impressed with this company. Cannot beat the prices and specials. I called and left a message the following day, and received a call back promptly. I ordered my granite that day, paid my deposit, and immediately got a template date, and installation date. Shane was excellent to deal with. Helpful, knowledgeable, and I even sent pictures to him to see If the granite I picked out matched what I already had. You have my business for life! Thanks!

Just wanted to let everyone know what a great experience I had with this company, from the laborers all the way up to the owner Mr Luciano. these guys know how to treat customers and keep them coming back. They are completely professional at every level, they by far had the best quality countertop for the best prices. I will definitely be giving them more of my business.

Prices are good, the quote guy was helpful. The installers on the other hand walked into my house un-​annouced (the door was unlocked). They were to install the granite in my guest cottage not my house. Stange men should not walk into peoples houses. If you knock and no one answers (i was getting ready for work) then make a phone call to the property owner not just barge in.