Palm Beach Tan

I have been a PBT customer for over 4 years, and will continue my membership, but I will NEVER visit this location again. I had the worst two different experiences with the same girl behind the counter. She calls herself the manager, but I have never been treated so poorly by one. This situation happened at the beginning of this year, so for all I know, she may be gone, so I don’t want to throw anyone under the bus that might be long gone. Her name’s Alli btw.
I had my debit card information STOLEN and had to wait for a new card. This was at the end of the month, so I went to the salon to let them know the current information was not correct but that my card wouldn’t arrive until after the 2^nd, which is when my autopay is taken out. The lady, who identified herself as a manager, NOT Alli, said that they wouldn’t be able to even see any declined payments until the 8^th I believe and to come back then. She said since I came by and gave them a heads up, they would waive their $ 10 late fee. She had even made the comment that she could see I have been a member since 2011 and have never had a late or missed payment. So, I came the day they told me to and that’s when Alli was there. She was cold and short with me our entire conversation. When I told her I came in and spoke to a manager, she cut me off and said «Well I AM the manager, so I’m not sure who you would’ve talked to.» Okay. She then took my new card and right before she swiped, told me it would be my monthly fee plus the late fee. I had just told her the story and reminded her that I was told that the late fee would be waived. BECAUSE STUFF HAPPENS SOMETIMES. She huffed and said she would waive it this time but that I should be aware that in the future, I WILL be charged a late fee. Terrible attitude and I left the salon that day disgusted.
The following month, I noticed my account was not charged the usual membership fee. I called and the girl was reading back my info and, sure enough, the last 4 numbers on the card were my OLD ones. So all the stuff I went through in-​person at the salon were basically for nothing. I had to come in again and give them my card. I did not go to the Kennesaw location, because I would no longer be a PBT member today if I had gone back and been forced to deal with Alli. After giving a jist of my situation, the lady was nice enough to waive the late fee because it obviously was not my fault for the payment not to come out of my account for a 2^nd time.
I was just so disappointed because I LOVE PBT! Their salons are always so beautifully kept and I have never ever received anything but wonderful customer service from tanned, smiley faces. To be treated so poorly, I almost cancelled my membership before walking out the door that day. Sorry for the long review, but the main reason I’m writing this is because I saw a couple of negative reviews for this location and saw they were responded to by PBT. But this is another issue I have. After I left the Kennesaw location, I went on their website and called the customer service number. It rang. And rang. And rang. Nothing happened. There is also an email address available. I wrote a message, gave them my name and contact info and pressed send. It has been 3 months and I haven’t received so much as a thanks for the feedback email from PBT. Maybe if I let my opinion and experience be seen by others, they will care.
I will continue to visit the other locations where I continue to get great service. I love so many things about this salon, I won’t let one lady ruin it. But please be warned, if something does go wrong and you need to speak to someone above an in-​store manager, chances are, you’re out of luck. There won’t be a voice on the other end of the line, nor a response to an e-​mail. Still love you PBT!

I have been a planet tan customer from Columbus GA, Dallas TX and now Kennesaw and I have to admit I’ve never seen a place that only has 1 person working during the busiest time of tan season. To only have 1 person on duty from 8:00pm to closing is ridiculous. I’ve come during the day and they’re usually more than 3 people BUT the last few hours of the day one 1. That’s when the manager or assistant manager should be working until they have the staff members needed. Check out your daily stats hourly by the log in times and people then justify how many are needed during the day verses night.
By around 8:30 pm the poor girl is swamped with a line of people waiting to get logged in and into their beds.
I’m patient but my patience is running out and about to cancel my membership. The only thing keeping me coming back is Kathy who even under pressure treats all the customers with the utmost respect and very apologetic. I feel bad because she should have someone else helping her clean the beds, fold the towels and log people in without having to wait because a bed is dirty.
So you, Ms Manager you might want to start working nights and assist your staff as it’s usually Chelsea and Kathy … and NO ONE else. I’m sure the district manager would hate to know that you’re leaving your people a man down during the busiest times of the day. Can’t sell any lotions or new memberships if they see how long the people in line are waiting.
I only gave 2 stars because Chelsea and Kathy are great … Otherwise it would be 1 star

While I can’t complain about the cleanliness or satisfaction of their products, their customer service is severely lacking. If I could give you any advice, it is to triple check the terms of your membership prior to signing. I fell for the «bait and switch» scam. And with over a week passing before someone from customer service contacted me, I am done beating my head against the wall with these people. Lesson learned. Buy a la carte services or better yet, not at all.

I either visit this location or the one in Vinings… And I love both! It’s just a matter of what part of town I’m on that day. This kennesaw location is always clean, they always have my bed available, and the staff is friendly. I LOVE the color is get from there, too. I have a gold membership and I typically do the 12 min lay down bed. I love that they send email coupons the longer you’re a member. Great place !

I was given a coupon from a book given to me on campus. There were 3 coupons, all seeming good to me. This was the first time I’d ever been to a tanning salon, so i decided to call the location & ask a few questions. I got a lovely girl named Lauren on the phone, and she answered every question & was exceptionally nice. (I read reviews saying everyone was rude, so it was a nice shock to talk to her.) she told me she’d be in the store the next day, so i decided i’d try it then. I walked in & there were two ladies, one blonde & the other Lauren. Lauren was still her nice self, but the other lady was more judgmental (i’m very pale so I’m sure she didn’t take me seriously) & less friendly. That is, until she saw me pulling out my wallet & paying for the service, then she did a 180 & was very pleasant. Lauren walked me around, showed me every bed & the spray tans, and after i explained what I wanted she advised me towards the mystic spray tans & wow! I loved them! My skin was the exact shade i wanted. Once summer rolls around I plan on getting a membership! (This was last september though, so hopefully i recognize a few faces.)

I absolutely love this place. I don’t live close to this location… But tan often. I decided to come here because I was in the area. The facility/​beds are wonderful. Kathy assisted me with my visit today. She was very friendly and more than helpful. Customer service goes a long ways. I’ll definitely come back if I am in Kennesaw:-)

I enjoyed this tanning salon in the beginning planning to only join maybe a month or 2 to get my base tan. I called and cancelled thinking they actually cancelled and come to find out they failed to do so! So I had to pay another months to cancel AGAIN which is complete crap. When I explained what happened the «manager» simply said well I can print your contract you signed and I just wonder where it says that if I call in and cancel they won’t cancel it and charge me another month?! Don’t waste your time or money it’s absolutely ridiculous and pity that such a good location could be so crappy. What a waste.

They will take your money and run! I bought 2 spray tans and I used one 2 years ago went today to use my second 1 and they told me tans expire after 45 days what the f***? I want my money back!

I absolutely LOVE this tanning bed! I have been going for about 2 years now. This location gives palm beach a bad name. The only time I come into the chastian one is when I’m over that way. Every time the staff is completely rude.
Dont judge the entire salon by this location. I go to the one on cobb parkway in acworth and every staff member is exceptionally polite. I wouldn’t even consider going to another tanning bed.

I don’t understand the low ratings. Have you been in here? I feel like I’ve just walked in to the Narnia of tanning beds. This place is serious about their tanning and it all starts with the basics-​the staff.
I am a HUGE fan of customer service so when I walked in and met Sheena I was concerned I’d be rushed through the process all while she talked under her breath and checked her Facebook page, which is typical for a tanning salon, again, not the case at Palm Beach.
Sheena shook my hand, showed me around, asked me questions and got me involved in the tour. I know it sounds ridiculous but as someone that works in the customer service field, for her to use my name in sentences and interact with me, I was instantly hooked. What can I say? Tanning addicts bond easily!
There are 4 stages of tanning beds to choose from, each with different names and different levels of tanning. The top bed, the platinum, is unreal! This thing has more features than my car! Aroma therapy, built in stereo, different fan functions, facial lights, mood lighting and the bed talks to you!
The bed I tried for my first tan was actually molded for your body. As compared to other typical beds that are flat acrylic, this bed has molds that fit the body and are actually comfortable. I hit start and the machine welcomed me and talked me through the features. I was a bit freaked out laying naked in a talking tube but I was instantly pleased with the silent feature as I started to fall asleep under the soothing, warm lights.
When you sign up for a monthly plan you get all kinds of great perks: 25% off any of their lotions, a free spray tan and a free upgrade to a higher wattage bed. Did I mention the lotion choices? Just when I thought Sheena couldn’t get any better, she went in to such intricate detail about each lotion, what it is good for, how you can use it, how it can bring out your tan and of course, moisturizer for after tanning. This girl rattled off suggestions and information about ingredients and scents like it was second nature. I asked how how she knew so much and she said «I believe in their products.» One more reason why I love Palm Beach, they know their stuff.
Don’t let that pesky tanning tax get you down either. Sheena told me Palm Beach gives you back that money as a store credit to be used for upgrades. Suck it, pale congressmen!
Sheena not only made me feel incredibly welcome but she walked me through the entire process and without being pushy or giving me a guilt trip, I signed up for a month of tanning. It was the best and easiest decision I made all day.
Despite our rainy Summer, I look forward to a glowing tan all while I relax from the aroma therapy in my talking tanning bed!

Not worth the money, the employees are rude, and I know a few other girls who have ended up with rashes/​ring worm from these beds. No no no. There are too many great tanning salons in Kennesaw to ever waste your money here.